Mashreq Bank review: Credit card

Jaikr of RAS AL KAHMIAH, AE

Mar 01, 2024 2:28 am EST

Featured review

Hi

REF: Credit Card Number: [protected]

Myself requesting your intervention and do the needful please.

Myself raised the Dispute Transaction complaint on 19.01.2024 13.50 HRS vide Case REF [protected]-K5M9S4 upon receipt of transaction confirmation email / SMS from Mashreq Bank.

Transaction Amount (AED): 120.68,118.16,120.68,120.68,120.68 TOTAL AED 600.88

1. Transaction Amount (AUD): 47.00 at ROZITA RAHMANI MALVERN EAST AU ON 19.01.2024 TIME 12.07 PM - RECEIVED EMAIL AT 19.01.2024 TIME 1:24 PM.

2. Transaction Amount (AUD): 48.00 at ROZITA RAHMANI MALVERN EAST AU ON 19.01.2024 TIME 12.07 PM - RECEIVED EMAIL AT 19.01.2024 TIME 1:25 PM.

3. Transaction Amount (AUD): 48.00 at PRASANNA WIJEWARDENA NARRE WARREN AU ON 19.01.2024 TIME 12.07 PM - RECEIVED EMAIL AT 19.01.2024 TIME 1:25 PM.

4. Transaction Amount (AUD): 48.00 at ROZITA RAHMANI MALVERN EAST AU 19.01.2024 TIME 12.07 PM - RECEIVED EMAIL AT 19.01.2024 TIME 1:25 PM

5. Transaction Amount (AUD): 48.00 at PRASANNA WIJEWARDENA NARRE WARREN AU ON 19.01.2024 TIME 12.08 PM - RECEIVED EMAIL AT 19.01.2024 TIME 1:25 PM.

As per the the below mentioned from Mashreq Bank [protected]@mashreq.com, that their findings reveal that the disputed transaction(s) were performed under 3D Secure environment,

But, I didn't use my PIN or I did not get any OTP from the Bank or I did not use my card physically, All transactions happened in 1 minute, i Really don't understand how the transaction happened without my proper authentication. Even while trying to connect with Mashreq Bank Customer care i cannot connect without telephone banking activation code, but how such transactions happened without proper authentication.

It's purely an online scam / crime, when I noticed the email about such transactions, I was in my office and immediately within a few minutes called the Mashreq Bank customer service and raised the complaint and blocked my credit card.

We people always believe in bank security for our financial transactions, the below mail really makes me worry and I don't get a secure feeling of having an account / credit card with Mashreq Bank.

Considering the above fact, I request your team to re-investigate the case and refund my hard earned money immediately.

Looking forward for your reply,

Regards,

Jaikumar Rajendran

Mobile: +971 [protected] / [protected]

Confidential Information Hidden: This section contains confidential information visible to verified Mashreq Bank representatives only. If you are affiliated with Mashreq Bank, please claim your business to access these details.

Mashreq Bank - credit card recovery procedure 27

Mashreq Bank - fraud transaction 14

Resolved

Mashreq Bank - credit card settelment 7

Mashreq Bank - cheating 61

Mashreq Bank - mashreq neo debit card activation 3

Mashreq Bank - fraud happened to my savings account in mashreq bank

Mashreq Bank - not cancelled my credit bureau 1

Mashreq Bank - credit card complaint number 3648373

Mashreq Bank - Mashreq neo 1

Mashreq Bank - credit card

View all Mashreq Bank reviews and complaints

Previous review Next review

0 comments

Add a comment

Mashreq Bank contacts

Mashreq Bank phone numbers

+971 44 244 444
+971 44 244 444

Click up if you have successfully reached Mashreq Bank by calling +971 44 244 444 phone number 239 239 users reported that they have successfully reached Mashreq Bank by calling +971 44 244 444 phone number Click down if you have unsuccessfully reached Mashreq Bank by calling +971 44 244 444 phone number 287 287 users reported that they have UNsuccessfully reached Mashreq Bank by calling +971 44 244 444 phone number

UAE, Dubai

+971 22 038 229
+971 22 038 229

Click up if you have successfully reached Mashreq Bank by calling +971 22 038 229 phone number 68 68 users reported that they have successfully reached Mashreq Bank by calling +971 22 038 229 phone number Click down if you have unsuccessfully reached Mashreq Bank by calling +971 22 038 229 phone number 71 71 users reported that they have UNsuccessfully reached Mashreq Bank by calling +971 22 038 229 phone number

UAE, Abu Dhabi

+973 17 504 415
+973 17 504 415

Click up if you have successfully reached Mashreq Bank by calling +973 17 504 415 phone number 3 3 users reported that they have successfully reached Mashreq Bank by calling +973 17 504 415 phone number Click down if you have unsuccessfully reached Mashreq Bank by calling +973 17 504 415 phone number 12 12 users reported that they have UNsuccessfully reached Mashreq Bank by calling +973 17 504 415 phone number

Bahrain

+852 25 212 938
+852 25 212 938

Click up if you have successfully reached Mashreq Bank by calling +852 25 212 938 phone number 2 2 users reported that they have successfully reached Mashreq Bank by calling +852 25 212 938 phone number Click down if you have unsuccessfully reached Mashreq Bank by calling +852 25 212 938 phone number 6 6 users reported that they have UNsuccessfully reached Mashreq Bank by calling +852 25 212 938 phone number

Hong Kong

+965 24 954 810
+965 24 954 810

Click up if you have successfully reached Mashreq Bank by calling +965 24 954 810 phone number 2 2 users reported that they have successfully reached Mashreq Bank by calling +965 24 954 810 phone number Click down if you have unsuccessfully reached Mashreq Bank by calling +965 24 954 810 phone number 7 7 users reported that they have UNsuccessfully reached Mashreq Bank by calling +965 24 954 810 phone number

Kuwait

+91 226 632 7200
+91 226 632 7200

Click up if you have successfully reached Mashreq Bank by calling +91 226 632 7200 phone number 5 5 users reported that they have successfully reached Mashreq Bank by calling +91 226 632 7200 phone number Click down if you have unsuccessfully reached Mashreq Bank by calling +91 226 632 7200 phone number 12 12 users reported that they have UNsuccessfully reached Mashreq Bank by calling +91 226 632 7200 phone number

India

+974 44 083 111
+974 44 083 111

Click up if you have successfully reached Mashreq Bank by calling +974 44 083 111 phone number 9 9 users reported that they have successfully reached Mashreq Bank by calling +974 44 083 111 phone number Click down if you have unsuccessfully reached Mashreq Bank by calling +974 44 083 111 phone number 7 7 users reported that they have UNsuccessfully reached Mashreq Bank by calling +974 44 083 111 phone number

13%
Confidence score

Qatar

+44 207 382 4000
+44 207 382 4000

Click up if you have successfully reached Mashreq Bank by calling +44 207 382 4000 phone number 0 0 users reported that they have successfully reached Mashreq Bank by calling +44 207 382 4000 phone number Click down if you have unsuccessfully reached Mashreq Bank by calling +44 207 382 4000 phone number 7 7 users reported that they have UNsuccessfully reached Mashreq Bank by calling +44 207 382 4000 phone number

United Kingdom

More phone numbers

Mashreq Bank emails

headcustomercare@mashreq.com

100%
Confidence score: 100%

Support

careers@mashreqbank.com

97%
Confidence score: 97%

hr

marketing@mashreqbank.com

79%
Confidence score: 79%

marketing

More emails