Menu
Register
Write a review File a complaint
DiGi Telecommunications

DiGi Telecommunications review: Service

G
Author of the review
8:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I landed today at Bangkok Airport 03.11.2023 and immediately without my consent Digi decided to charge me international charges of RM39.00 per day. I had infact turned off the data and purchased a local number which is very much cheaper for a week which cost only RM40. with unlimited data and internet access. Not only I was charged HP N0:[protected] but my wife too HP N0:[protected].

I am complaining about the way Digi automatically charges me international call charges despite me turning off the data. This charges are done without my consent and when I complaint to the call centre they say they will put a stop to it but the one day charge of RM39.00 will appear in my next bill and I have raise a dispute form to get a refund. This is ridiculous the charges were done by Digi without my consent and this not the first time each time when I land in an overseas airpport this is done if I am not wrong to all their customers I think hoping they will accept and pay.. I would like to state this daylight robbery and I intend to legal action for this and also inform others in the social media of their underhand tactics.

Desired outcome: The charges to be reversed without me raising a dispute form as the problem was caused by Digi who acted in breach of law by charging without my request or consent

0 comments
Add a comment
  1. DiGi Telecommunications contacts

  2. DiGi Telecommunications phone numbers
    +60 162 211 800
    +60 162 211 800
    Click up if you have successfully reached DiGi Telecommunications by calling +60 162 211 800 phone number 149 149 users reported that they have successfully reached DiGi Telecommunications by calling +60 162 211 800 phone number Click down if you have unsuccessfully reached DiGi Telecommunications by calling +60 162 211 800 phone number 143 143 users reported that they have UNsuccessfully reached DiGi Telecommunications by calling +60 162 211 800 phone number
    2%
    Confidence score
    Customer Service
    +60 357 211 800
    +60 357 211 800
    Click up if you have successfully reached DiGi Telecommunications by calling +60 357 211 800 phone number 41 41 users reported that they have successfully reached DiGi Telecommunications by calling +60 357 211 800 phone number Click down if you have unsuccessfully reached DiGi Telecommunications by calling +60 357 211 800 phone number 94 94 users reported that they have UNsuccessfully reached DiGi Telecommunications by calling +60 357 211 800 phone number
    Head Office
  3. DiGi Telecommunications emails
  4. DiGi Telecommunications address
    D’House, Lot 10, Jalan Delima 1/1, Subang Hi-Tech Industrial Park, 40000 Shah Alam, Selangor, Malaysia
  5. DiGi Telecommunications social media
DiGi Telecommunications Category
DiGi Telecommunications is ranked 286 among 343 companies in the Telecommunications category