CB Automotive Financing and Insurance Toyota Parts

Toyota review: Parts

Kay Chapman of Mcalester, US

Nov 09, 2023 2:56 pm EST

Verified customer

Featured review

We purchased a 2023 Toyota Crown from the dealership in Muskogee, OK. When we purchased the car, it did not have the 2nd remote. We have purchased mulitple vehicles in the past and always got good service and nothing was wrong with the cars that we purchased. We were told that the remote was on back order and that we would be contacted when it came in. Well, it has now been over 6 months and we are still waiting.

Now we have another issue with the Crown. We lost the XM reception. We again took it to the dealership in Muskogee, OK. We left the car at the dealership so they could research the issue. We were told that their mechanic went through the wires to determine if there was a loose connection. There was none and that the mechanic notified Toyota about the issue. They determined that the issue was the antenna and that one will be ordered to replace the one on the car. It has been over 3 weeks, and when we contacted the dealership, we were told that the antenna is on back order.

This has left us with a bad taste. After this we will no longer purchase Toyota.

Desired outcome: We would like to receive the 2nd remote and have the antenna replaced.

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Toyota phone numbers

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