CB Automotive Financing and Insurance Toyota Purchased maintenance

Toyota review: Purchased maintenance

Paul Stancati of US

Jan 11, 2024 10:27 am EST

Verified customer

Featured review

in october of 2022 I purchased a new 2022 toyota tacoma from Auto Nation fort myers Florida. It was after hurricane Ian and a lot of people lost vehicles in the flooding. The short statement is I was FORCED to buy the maintenance package. By forced, I was told "take it or leave it". I would seem after the storm and with supply issues, the dealerships took advantage of the situation. Sleezy.

Fast foreward: I brought my truck to Gettle toyota, Punta Gorda Fl for the 25K mile service (tire rotation). I had a 2 PM appointmenton1/10/24. The service writer started processing me in and told me it would be ONE AND ONE HALF HOURS! For a tire rotation? Really? I told the service writter that this un-sat and give me my truck back. I went home and compleded the job in 45 minutes with hand tools and the trucks bottle jack.

The prior service (oil change and tire rotation) the tech inflated the tires to 35-37 psi. I went back and complained and adjusted the tire pressure my self.

What was the purpose of an appointment? Keep in mind that this was for service that one of your dealers FORCED ME to buy.

This is my 6th new off the lot toyota over my lifetime. Treatment like this can't be allowed to stand. I understand that these are the dealers but it is your name on the truck and as far as I am concerned, the buck stops with you.

Fix your snake in the grass dealers or see me buy someone elses truck in the future.

Thank you

Paul STancati

[protected]

[protected]@hotmail.com

Desired outcome: straighten out dealer service deptartment on what "appointment" means

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