7-Eleven review: atm cash

On Sunday 11-19-2023 at 7:42pm I went into 7/11 in Temecula,CA store 33613

At 44260 Apis Road Temecula CA 92592

I put in my DoorDash account card and asked to withdraw $100. It asked if I wanted a balance Inq and I said no. It also asked which account and how I wanted my receipt, I said paper. It then asked one more ambiguous question about receiving updates and I said no. Then it abruptly said something like “transaction unauthorized” so I was confused but I tried to get my card out of the machine. It wouldn’t release at first but eventually did. No paper or any other message came from the machine. I grabbed my card and went to another store and that’s where I saw my balance was below 100 due to a recent withdrawal of $109 at 7/11. So I got back in my car and went back. The clerk said he had no control and then I checked the atm Incase it dropped money after I left/ nothing there. I called in the morning and they denied the message I received and claimed they declined my balance inquiry but the second transaction was for $199 and they approved it, dropped the cash, and printed a receipt. All lies. The cash does go into a holder with a door but it said transaction not approved so I didn’t try and Ali I’d never said approved or get your cash or print any sit or transactional receipt/ the atm co said they are sending a tech out today to fix it. But that they wouldn’t refunds they said the next guy came in 3 minutes after me and got $409 from his bank and also got my $100 so they can’t help me.