Accredo Health Group’s earns a 1.1-star rating from 11 reviews and 176 complaints, showing that the majority of patients are dissatisfied with specialized pharmacy services.
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Worst pharmacy ever
They are the worse pharmacy I have ever HAD to use. If I could use a different one I would, but unfortunately my insurance requires I use them. I have been trying to get my medication for a year now with nothing, but issues. I got the prescription in April of 2024 and was able to get 2 of my 7 starting doses when I started having issues with them filling it for one reason or another. 6 months later I finally get everything sorted out, and of course then the prior auth expires, and would have started the issues all over again, so I just gave up. I decided to try again this year as I really need the medication, and here it is 2 months later, and I got one order which was 2 doses of the starting doses (one injection every 2 weeks) and now I'm a week late for the 3rd because of the same issues and last time. Every time I call, they say they will submit a request and get it fixed, and every time I call back it's a different issue. They just suck.
Stay Away from Accredo
This company is completely mismanaged. The process is ridiculous and every time you need a refill or re-authorization for a medication it takes MONTHS. They try to manage everything by "drop down menu mentality". Associates are not empowered to do anything. The entire process is broken. Stay away or risk the extreme stress levels that come with dealing with incompetence.
A pharmacy that has more excuses than prescriptions
I called to find out status of my RX and the nice lady told me it was in process and if I did not hear back to schedule in 24 hours to call back.
I called back 48 hours later and was told my prescription was cancelled and to call my doctor.
I pushed to find out why and after 40mins on hold, it was in fact not cancelled but had not yet been started. That it would take 5-8 business days for them to verify and seek approval. The Med was pre-approved prior to sending over a prescription. So, you need 5-8 days to do nothing?! When I asked to speak with a supervisor, they hung up on me.
Hopefully you have 90day coverage or your get to fight for your meds every month.
Recommendation: Don't expect to receive your meds in 2-3 weeks, and hope it works, because you have to go through the same nightmare to refill EVERY prescription.
Horrendous customer service by people who just do not care
This pharmacy is horrendous. My sons prescription that needs to be taken on time has been delayed numerous times. Every time he misses a dose the medication becomes less effective. I have filed a formal complaint with Express scripts but nothing gets resolved. If anyone knows of any ongoing lawsuits I would like to join. They should be put out of business. I am currently looking for a new specialty pharmacy that will be considered in network.
Recommendation: DO NOT USE THIS PHARMACY/ ASK YOUR INS FOR ANOTHER IN NETWORK SPECIALTY PHARMACY
Accredo specialty pharmacy calls
It's such a mess to call Accredo. I will prefer another specialty pharmacy, but not Accredo, if we can only select one for the patient. Our patient's medication process is taking longer than expected because each time we call and talk to a different representative, the information they provide is inconsistent, deceptive, and unclear. Sometimes they may simply put you on wait till you hang up when you ask for a supervisor after everything has gone wrong. In order to resolve a patient's medication, we must always call more than ten times. Very poor service.
Recommendation: Hope you can improve your service
Prolia Injector
I went without my prolia shot twice (one year) because of this pharmacy and now i'm going for another back surgery because of my bones. I have had it with them not doing what they say they will do. I ended up with two accounts with them and no one including supervisors could help which stopped my medication because they kept calling it in twice and insurance was rejecting it, I spent three hours on the phone one day, and again today i'm going through it! Today they say its a billing issue because they failed to submit to insurance and my co-pay card and told me I owe $2,700.00. I asked why (for the third time) this was not submitted and they said it was a billing issue... Ok they transferred me again to a billing department that does nothing!
Maybe its time for an attorney...
Recommendation: dont use
You've definitely put up with more than enough from Accredo. Missing critical medication and facing another surgery because of their incompetence is beyond unacceptable. If they keep dropping the ball like this, an attorney might be exactly what you need to get them to finally pay attention. Their billing department seems to be in a different universe!
Disappointing Experience with Accredo Health Group, Inc
My recent experience with Accredo Health Group, Inc. has been extremely disappointing. I have been waiting for my medication for weeks with no clear explanation or timeline provided. The lack of communication and delays in delivery have significantly impacted my health and well-being. The customer service representatives have been unhelpful and incompetent, leaving me frustrated and concerned about the quality of service provided by this pharmacy. I strongly advise others to consider alternative options for their healthcare needs.
I went without my prolia shot twice because of this pharmacy and now I'm going for another back surgery because of my bones. I have had it with them not doing what they say. I ended up with two accounts with them and no one including supervisors could help which stopped my medication because they kept calling it in twice and insurance was rejecting it, I spent three hours on the phone one day, and again today I'm going through it!
Promisses but NO service
calling this people is an absolute disgrace
*you are in for an hour of waiting
*they dont solve your issues, they just transfer the call to some else.
*you finally speak with someone...nothing happens
*you call back and start the process described above
*after multiple calls still pending results...
*i'm now waiting one more time so far 35 minutes for the first transfer, two more people before someone will commit to help.. nothing will happen.
Recommendation: avoid them!
Worst pharmacy in the world? Maybe.
If you can, avoid this company. If you can’t, ask your company to find a different perscription coverage option. Accredo is not good at providing mail order specialty medications. Which is sad because it is their only job. The CARs are generally nice but unhelpful. They will discover a new reason for the delay in medication fulfillment each time you call. Overall l, the worst experience I’ve ever had with a pharmacy.
Prescription Transfer
We have used Accredo for our injectable meds for a number of years. January 1, 2024 we needed to switch our Medicare PDP and now need to use a different specialty pharmacy. Over a two-day period I spoke with 8 different people. I was transferred from Accredo to Optum to ExpressRx only to be told Accredo is where I need to start.
This morning I got online with Jennifer at Accredo through a CHAT. She not only understood what I needed...she HANDLED IT! She didn't give me another number to call.
I think phone lines (sometimes w people who don't have mastery of English) make the request more difficult to understand...and I was so so happy this was finally taken care of. Thanks Jennifer!
Recommendation: use accredo if you can
The worst specialty pharmacy
Accredo is the worst specialty pharmacy I’ve ever had to go through. Their system never works, I’m always placed on long hold times, they never expedite my medication requests, and I always have to call back multiple times to get my refills taken care of. It shouldn’t be this hard and I’ve worked with local specialty pharmacy’s and they are quick and efficient. Accredo is terrible!
Accredo Health Group Complaints 176
Revlimid
To Whom It May Concern:
My name is Corinne Dawkins. My date of birth is 12/31/1973 and my zip code is 29063.
I am writing this complaint due to the negligence I have been dealing with from your pharmacy. I have called and done more than my part for over a week to try and get my cancer medication. I am now 14 days past due in taking this prescription. Each time I call your pharmacy I get a different story and honestly I am very tired and scared. I have never been without my Revlimid other than the 7 days I am supposed to be off of it. I have now been off for 10 days past the 7 days.
I am concerned about being off of it for this long and no one at your pharmacy seems to care. I am absolutely disgusted with Accredo Specialty Pharmacy. I wish I was able to change but due to my current insurance I am not able to.
I just want my medication for my cancer. Its my maintenance medication and I need to be on it.
Desired outcome: to get my medication
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Botox refills - select specialty pharmacy medication
I receive Botox as part of my treatment plan for my chronic migraines. I've been receiving them for several years. When it comes time to refill my prescription, I always run into issues with my refills and my medication does not reach my doctor in time for my appointment. I had an appointment to get my injections a few weeks ago and my doctor reached out to Accredo to get the refill moving forward. Accredo failed to contact me to authorize the refill, and because of that I had to reschedule my appointment. My doctor's office indicated they filed a formal complaint due to the ongoing issue of getting my medication in time for my appointments. It's continually an issue. Every refill!
In earlier refills, I've continually run into the issue that my medication was not filled even after I was told by the representative I was speaking with that I was all set, my doctor's office info was confirmed, and the medication was ready to be fulfilled. Dealing with this company causes more migraines! It's always as issue getting my medication filled properly. I tried to make a formal complaint (after my doctor's office told me that had done one) while I was on the phone with Accredo trying to get the medication refilled and when they transferred me to make my complaint, I was put on an indefinite hold. I never got to speak to anyone or make my complaint. This company is incompetent!
Claimed loss: The loss is that I am forced to go longer between my treatments which causes migraines to flare up.
Desired outcome: Not to be forced to use Express Scripts and Accredo. This is a horrible company. They are incompetent!
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Wakix Prescription Renewals Wrong Dispensed Container Again!
This is as very simple matter that seems difficult for the pharmaceutical team at Accredo to uphold.
I have spoken to at least four people plus a supervisor in the past several months(including one person)a few days ago in regards to have my monthly medication dispensed in an easy to open pharmacy pill container.
I have severe neuropathy and cannot open these manufacturers dispensed containers.
It is clearly indicated on my profile.
I had spoken to a supervisor who was very professional and stated that it wouldn’t happen again. Well it did again upon today’s shipment to me!
This is a real concern for me yet it appears to be consistently overlooked again and again.
Desired outcome: Dispense my monthly medication in an easy to open pharmacy container
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Is Accredo Health Group Legit?
Accredo Health Group earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Accredo Health Group. The company provides a physical address, 11 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Accredo Health Group has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Accredo.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Accredo.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Accredo Health Group as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
We looked up Accredo Health Group and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Accredo Health Group has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 176 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Accredo Health Group protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Accredo Health Group. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Accredo pharmacy
I have been on Verzinio cancer medication since June 2024. First there automated calling system would call my number and hubby number 2-3 times a day, when you answered you were told your call would be answered in xx minutes, normally a 20 minute hold. Then they started auto shipping. Where my oncologist lowered my dose, it was a battle to get them to send the corrected dose, because auto ship had sent 2weeks then 2 weeks in 2 days. Finally got off of the auto dial and auto refill, but seemed to have plenty of meds. A month ago, we lost our primary insurance with prescription to only have Medicare with NO prescription. I call Accredo and gave them the info. No problem I was told, since Medicare was now primary, I fit their assistance program and to call back 2 weeks before I needed meds. 2 weeks ago, I called to get my cancer meds shipped. They still had Regency as primary. That got corrected, Justin escalated my situation and should have meds shipped in 48 hours. Called 2 days later, could NOT reach the 1st person, got the run around, finally got help again, was told to contact Lilly. Lilly passed me back to Accredo to have it escalated. Finally a guy got his supervisor to help, escalate. Called again today, got nothing but rudeness by the first 3 people including a supervisor, saying I was raising my voice, when all I wanted was to speak to the same guy from Tuesday. Somehow, after 43 minutes he called me back. The escalation him and his supervisor sent out, was replied by email saying Regence is no longer primary, acct needs changed to Medicare.(which is what he supposedly did on Tuesday). Now I am out of meds and still no cancer meds in sight. Blamed the automated system, was overriding my acct..which is my problem why? When you call, you can not speak to the same person twice, Notes from prior call are not logged into your acct, I honestly wonder how much they billed Regence? Seems like a scam, feels like a scam, meanwhile people like me have NO CANCER MEDS!
Desired outcome: I would like an apology and be reimbursed for the amount of hours I have wasted, as a cancer patient, trying to get my acct corrected When the first phone call a month ago should have handled everything!!!
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DUROLANE INVOICE NUMBER [protected]-2
The representative from Accredo told me on a recorded line my copay was $120.00. Several months later I get a bill for $682.50 for my copay. After numerous phone calls they keep assuring me they are going to fix it and never do. The conversation with Sabrina at the billing dept on 6/17/[protected] ext. 203443 I was advised she was putting in for a account adjustment request. However, I am still getting the same bill every month.
Desired outcome: I am ready and willing to pay the $120.00 copay I was quoted. I would have never authorized the medication to be sent at a cost of $682.50.
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Accredo specialty pharmacy
Accredo Specialty Pharmacy caused me to miss injections of Specialty Medication multiple times because of their unacceptable level of service and customer communication.
Today I was scheduled to receive shipment of medication that was ordered over a week ago and Accredo called me today to inform me the shipment was delayed because of authorization from the doctor's office. My doctor is very good and called me 2 weeks ago informing be all approvals were Approved and submitted. Accredo lied and told me they tried contacting the Dr office, which was completely untrue, in fact while on the call with an Accredo the representative called the Dr office and was immediately given the approval again.
It's no wonder that Accredo has such low customer service ratings on various internet rating sites. I will be talking to my company's medical insurance provider requesting we change to a more reputable specialty Pharmacy because Accredo is mis managed and cannot seem to make improvements even after numerous complaints requesting escalation.
Claimed loss: Unnecessary Patient suffering due to missed medication dose causing resurgence of medical condition that was under control.
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Acredo Specialty Pharmacy
Hi
I am the father of 7 years old patient who is prescribed Dupixent injection and Dermatology associate started Dupixent and after that I called multiple times and provided insurance information plus Dupixent COPAY assistance card but every time they said we will process, and new person asked me everything from scratch. I am mad on the doctor why doctor started from samples and if doctors know there will be a problem to get second dose. I will complaint about DUPIXENT PLUS ACREDO PHARMACY as well. The frustration and pain we are going through they can't imagine and i have checked the review of the other patient rating 1. This kind of pharmacies must be closed to take action against them. Patients suffer and patient family suffer too.
Claimed loss: severe pain
Desired outcome: i want my son prescription must be delivered immeditely.
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Mail-order deliver medication
11 July 2024, I am writing to express my extreme dissatisfaction with the service I have received from Accredo Health. Delays in mail-order deliveries of life-sustaining medication. RINVOQ 15mg
My recent experience with Accredo specialty pharmacy has been extremely disappointing and extremely frustrating. I have been waiting for my life-sustaining medication for weeks with no clear explanation or timeline when it will be provided. 3-delays have happened and now a stop on my prescription. 1st delay quality control review and no more info needed. Even my doctor's office calling and told same as to me, will ship soon. In May2024 this same process being delayed, and no clear explanation happened. Inordinate Wait Times only to be told another story and shipment date.
I will try to change my pharmacy through TRICARE even if I have to pay more for a local pharmacy. That way I will not miss my dosage.
Lawrence R. Schmidt
Desired outcome: send medication and stop delays
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Durolane
My doctor's office has been contacting you since May 2, 2024. I have followed up three times at least . The doctor has complied with every request of information that your company needed. I had confirmation from them on June 21st and had confirmation with your reps that issues are all resolved and it has been processed and put in as a rush order. Now once again your company is playing games as why not to fill this prescription. This is ridiculous, this is an injection that is supposed to be shipped directly to Dr Potter. He injects the filler my knees for rheumatoid arthritis. I can hardly walk without my knees giving out...
Your company's goal seems to be NOT to fill medication as prescribed.
I am advising your company that as of now, if I should fall and have medical bills after you have been advised, I will hold you liable for injuries and lost wages if any
Desired outcome: FILL MY MEDICATION for DUROLANE
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Prescription
Accredo makes it impossible to get scripts filled. Tried for 8 days to get medication that is needed. This complaint would take days to write. The short version is that they lie about medication being sent, insurance company cleared after a week to send expediated and now they are not sending. People are going to die if this company is allowed to mess with medication and lives.
Claimed loss: Good health
Desired outcome: this company should not be in business. Want medication here as of yesterday like it was prescribed and needed.
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Specialty pharmacy to get skyrizi for psoriasis
I have been using Skyrizi for almost 5 years now and it has been a miracle medication for my psoriasis. However, the multiple times per year that I have to communicate with Accredo to receive my medication bring me more stress, frustration, discouragement and helplessness than the actual effects of my autoimmune condition. The incompetence and disorganization of this pharmacy is shocking to me – I truly do not know how they are a functioning business. My medication has been late several times, there seems to be no documentation of previous conversations, I talk to a different representative every conversation so there is no knowledge of prior notes made, they do not keep track of my prior authorizations or my prescription numbers, they do not send specified invoices for my medication, I end up spending multiple hours on the phone with different parties to get assistance, etc. the list could go on. I have genuinely considered switching medications SOLELY to not deal with this pharmacy, which would be such a shame given the medication has done wonders and it is just the pharmacy that is not competent enough to get it shipped to patients in a timely manner. As I stated before, I do not know how this pharmacy has not been shut down. Patients who use specialty pharmacies have enough stress to begin with, it is outrageous that this place adds so much anxiety to their patients' lives.
Claimed loss: Late shipments, financial stress and hours of my time were lost
Desired outcome: For my medication to be delivered in a timely manner, to speak to representatives that know what they are talking about and to have my skyrizi savings card applied to my prescription without me having to jump through hoops.
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Prescription
I have had to use Accredo off and on for the last 20 years and they are by far the worst. I cringe when my insurance company states i have to use them.
I am shocked that they have whatever it is that allows them to fill prescription medication. I have been trying to fill a prescription since mid-April. Everybody I talk to gives a different excuse or update. I have been told multiple times that it will ship then it never shows up and i get the automated call about needing more information from the doctor. I call Every week and get a different version of why the prescription cannot be filled. It's a revolving door. The doctor has sent multiple prescriptions and prior authorizations, confirmed dosing and dosing schedule, but somehow Accredo always needs something else every time they are contacted. I have been calling weekly since April and still getting nowhere. Accredo has been very difficult to my doctors when they call to find out what going on. I found out today that my last prior auth. (that they kept on file anyway) was issued Jan 1st and expired May 14th. Since mid-April, they gave me the run around about needing a prior auth from the insurance company and wouldn't fill my prescription because they claimed I didn't have a prior authorization from the insurance company. I had one all along and I missed that dose because of their incompetency in doing their job. Last week i was told "we have everything we need" and we just have to reprocess the prescription. It will take 2-3 business days. Today we are back to needing a prior authorization from insurance. As of today, I'm still not getting my prescription and will miss yet another dose. I am grateful that this will only cause pain and discomfort and is not life threatening. The way Accredo is operating is unacceptable and very frustrating. My patience is no more. This needs to be resolved immediately.
Claimed loss: 2 missed doses and countless hours of frustration.
Desired outcome: I want my medication processed and delivered immediately. If the delays continue i want managerial intervention and an investigation into the inconsistencies of what is being and not being received and retained on file.
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Accredo specialty pharmacy
This pharmacy left me without essential medication from March 2023-May 2023. As a result, I spent 3 months with fevers, auto immune issues, and continued symptoms. Accredo continually claimed they were missing information that I witnessed my own doctor's office send to them multiple times. I was given zero updates unless I called them, and was told the same information from multiple representatives over the course of 3 months. This same incident happened again this year. I ran out of my medication in April, and again Accredo was waiting on paperwork that was sent to them multiple times. I was without medication for three weeks before my doctor was able to send my prescription to another local pharmacy who was able to fill the order the same day. Had Accredo taken longer to fill my prescription in 2023 I would have been hospitalized and in a terminal condition. This company is risking their patient's health over the course of months likely leading to worsening patient conditions, and I would not be shocked if patients die weekly waiting for this company to sort their own processes and systems for paperwork. Their unethical business practices should be considered inhumane and a violation under any other country's laws. I am interested in pursuing a class action lawsuit at this point, as I know several people personally whose health has been impacted from this "pharmacy's" lack of care or seeming lack of experience in the healthcare industry. These are not patient advocates, these are conmen taking money from sick people while waiting for their own patients to die in their care.
Desired outcome: Fines, sanctions, or another regulatory body to shut them down for their clear patient neglect.
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Dupixent
My son is prescribed dupixent 300 mg that is to be given every two weeks. Every month I click order on the app and then i'll get a call saying "delayed" then on the app it'll say prescription stopped. When I call them they tell me a different excuse all the time. "Manufacturer change" " no prior auth" "Need more information" or some sort of excuse. I can never recieve the medication without a argument . Last month it took 14 hours in 3 days to get his medication and it was delayed a day due to this! This month I am now 2 days away from injection and 3 excuses later and still no medication. I asked if i could talk to "higher ups" that I have filed multiple grievences and obviously its getting no where and Ive been promised by management that they will monitor and keep an eye on my account to make sure this doesnt happen again and it happens month after month. When I asked if i could call corporate they say they dont have one. Theres no higher ups they say besides team leads and team managment. They delay my sons care more so then not and they are not effectively allowing me to manage my sons treatment plan.
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Hey, since you’re repeatedly facing issues with Accredo Health Group, consider documenting every interaction you have with them. You might also want to reach out directly to your son’s healthcare provider to explain the recurring issues. Sometimes, they can intervene or possibly suggest an alternative pharmacy or solution. If that doesn't resolve the problem, consider escalating your complaint through a healthcare oversight agency or a patient advocacy group that can provide guidance and support in dealing with pharmacy service issues.
The company as a whole are liars.
I am writing to express my extreme dissatisfaction with the service I have received from Accredo Health. As a patient, I have spent an exorbitant amount of time and effort trying to obtain my prescribed medication, and the experience has been nothing short of frustrating and disheartening.
Inordinate Wait Times: Over the past several weeks, I have spent over 7-8 hours on the phone with Accredo representatives.
Each time, I am assured that my medication is on its way, only to be left waiting indefinitely. This prolonged wait has caused unnecessary stress and anxiety.
Misleading Information: Every representative I speak to provides conflicting information. Some claim the medicine is en route, while others insist there is an issue that requires my doctors office to call. This inconsistency has left me feeling helpless and confused.
Failed Communication: Despite my efforts to follow up with my doctors office, they consistently inform me that they have sent the necessary information to Accredo.
However, this information never seems to reach its intended destination. The lack of effective communication between Accredo and healthcare providers is unacceptable.
Multiple Calls, No Resolution: I have called Accredo over 13 times, hoping to resolve this issue promptly. Unfortunately, each call has been met with empty promises and no tangible progress. My time is valuable, and this constant back-and-forth has been a significant inconvenience.
Broken Promises: Recently, a level 2 manager assured me that I would receive a callback regarding my case.
Regrettably, this promise was never fulfilled. It is deeply disappointing to be misled by someone in a position of authority.
Quality of Service: I implore Cigna to reconsider its association with Accredo.
The current level of service is subpar, and patients deserve better. I urge Cigna to collaborate with a specialty pharmacy that prioritizes patient well-being and efficient medication delivery.
Claimed loss: I will never be able to recover the 7-8 hours I had to spend on the phone, listening to the lies from this company. Additionally, the time I had to miss from work to make these calls is irreplaceable..
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Accredo
Prescription for Xeljanz was received Jan 8,2024 according to their records. It is now February 7 and the prescription has not been received or shipped despite repeated requests and calls to Accredo. Each time I call I am told more information is needed, despite giving them the same information I still have not received the prescription. Prescription drugs are not for fun, they are necessary to our health. This company lies and cannot bother to fill prescriptions.
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Accredo - humira prescriptions and refills
I’ve been stuck with Accredo for 3 yrs now. Because I have Cigna PPO, I’m only permitted to fill my Humira Rx with Accredo as Cigna owns Accredo (which, in itself is unethical). Every 3-4 months I have to spend hours hand holding Accredo to get my Humira shipped.
They are a lazy and incompetent pharmacy.
The following is the latest email I sent to Accredo after spending over month dealing with my recent refill.
Accredo-
I have spent over 6-hours on the phone with Accredo reps in January alone.
Dec 30th, 2023 Accredo said they were shipping my Humira injections.
During a Jan 10th call, an Accredo rep explained I needed a prior authorization from my Cigna PPO ins and this was why Accredo canceled my Dec 30th order.
However, Accredo requested a prior auth on Jan 3rd and Cigna approved it on Jan 5th (Cigna also sent me a copy).
Apparently the rep could not locate the prior authorization.
During my second or third call in mid January, an Accredo rep revealed my prescription had been mistakenly altered in the last month by an Accredo employee.
It appeared that my Rx had been increased to a quantity of 4-orders (which far exceeds even Humira’s own limits). Additionally, that was not what my doctor ordered.
To be clear, my 28-day Humira 40ml injection Rx is for a quantity of 2-orders (there are two injectable pens per one order), so I receive 2-orders (4 Humira injectable pens) per 28 days (1 per a week)
On Jan 30th, after four very long weeks, too many hours on the phone with Accredo, and several missed Humira doses, my doctors office called Accredo. Dr Lee’s staff then texted me info to call a coupon company.
I immediately called Saveon [sic], that rep contacted Accredo and gave them the necessary info.
Also on Jan 30th Accredo was given my Humira’s ‘Complete Savings Card’ info, again. (Apparently Accredo had lost/deleted that info.).
Who knows at this point.
We are now 5 weeks into to this mess. Since my last painful conversation with Accredo on Jan 30, I have *not* received any communication from Accredo. The lovely Accredo phone app is not functioning either.
During that last call with Accredo on Jan 30, I was informed they had what they needed and my order would be expedited.
Though I had heard this three times in the past month, I had hoped Accredo would finally perform as a competent pharmacy and ship my much needed Humira injections. They failed to do so. Again. As per their usual.
Accredo has been the most disorganized, dishonest, and lackadaisical pharmacy I have ever used.
I would gratefully go elsewhere. But during a lengthy call last year with my insurance (after dealing with Accredo’s typical mistakes), I was informed Accredo is owned by and/or a part of Cigna. I am not permitted to fill my Humira Rx outside of Accredo. So I’m stuck with the most incompetent pharmacy in the US.
Please give me a legitimate and honest update. I need my Humira injections shipped ASAP. As was the case last week, and two, three, and four weeks ago.
I’m keenly aware that if I make yet another phone call to Accredo, I will just be given another false story.
The phone reps have limited knowledge and are misinformed through no fault of their own.
Please call me with an update re: my Rx for
Humira 40 ml injections, 2-orders (four injectable pens) per 28-days. I have two refills left on this original prescription from August 2023.
Accredo may have received an additional prescription last week that is to begin being filled after these last two refills are completed.
This refill began being processed on Dec 30th. Over 6-weeks ago. Please please call and let me know when my Humira will finally be shipped.
Claimed loss: My psoriatic arthritis pain has been increasingly painful because I am so over due for my Humira injection. Additionally, I waisted over 6-hrs on the phone w/ Accredo reps giving me conflicting and inaccurate updates
Desired outcome: I just need my Humira Rx injectable Pens finally shipped to me. I am 5-weeks over due because of Accredo’s disregard for patients and incompetent pharmacy staff
Confidential Information Hidden: This section contains confidential information visible to verified Accredo Health Group representatives only. If you are affiliated with Accredo Health Group, please claim your business to access these details.
Fraud
Accredo has shipped several patients their specialty medication with the text message reading “Your estimated copay is unknown”. The patients then received a bill for thousands of dollars from Accredo. Accredo is engaging in fraudulent activity because they ship medication WITHOUT FIRST INFORMING PATIENTS OF THE COST, then giving a bill for an extortionate amounts of money that they cannot afford to pay. All while having ACTIVE copay cards from the manufacturer on file. Our rep advised me that they should have contacted the patients and advised price before shipping, since it had been at no cost in the previous months and suddenly there was a large increase in the payment amount. This is the only mandated pharmacy I deal with for patients that I have this issue with. I'm not even sure how they can be mandated by insurance companies with their fraudulent practices. This company is a scam.
Desired outcome: Waive the outstanding balance for the patients shipments. and advise in the future large copay amounts BEFORE medication is shipped.
Fraudulent billing activity
Accredo shipped me a dose of Cosentyx on 7/3/2023, notifying me with the text message reading “Your estimated copay is unknown”. I then received a bill for $2,438.62 from Accredo. Accredo is engaging in fraudulent activity because they shipped me medication WITHOUT FIRST INFORMING ME OF THE COST, then giving me a bill for an exorbitant amount of money that I cannot afford to pay. A rep there even told me that they should have contacted me to tell me the price before shipping, since it had been at no cost in the previous months and I was lead to believe that it would be at no cost to me long term. If I had known the cost of the medication, I never would have started on it.
I have spent over 10 hours and many months on the phone trying to get this resolved. My appeal for a billing adjustment is still pending after 60 days and I can't get a manager to call me back. I have also now submitted complaints to the Better Business Bureau and the state Board of Pharmacy.
Desired outcome: Waive the outstanding balance for the Cosentyx dose shipped to me
Enoxarin sodium injection, 16 doses of 80
I have a genetic disease called Low Protein S Activity. It first manifested in September 1986. There are 7 veins in my left thigh permanently occluded from that episode. I’ve since had clots up and down the inner part of my right leg, calf to thigh, repeated clots in my hands and fingers, and one in my right forearm a surgeon cut out to send to Emory University.
It took awhile to get a proper diagnosis because you can’t be tested for Protein S while taking Coumadin.
Because of my wild and crazy clots, any surgery requires I go off blood thinner and use enoxaparin.
When Express Scripts filled the drugs, it was no trouble. Not so with Accredo.
THIS TIME my Dr. (Kymlyn Williams-Budhan, Jennie Stuart Family Health, Hopkinsville KY) called in 16 doses of 80 ml Enoxaparin on 10/32023
About 10 days later, I got a message from Accredo. They needed more info and had reached out to my Dr but she hadn’t responded.
Every BLESSED time. So I contacted Dr. Budhan. She was out of the office that day, but another Dr in the office would take care of it. My Dr’s nurse confirmed that Accredo HASN’T contacted them.
Same old story.
I received another message from Accredo yesterday. Same thing.
So I called Accredo. I asked to speak to a pharmacist and was put on hold twice by the representative, twice by the pharmacy tech and once by the pharmacist.
I was told they needed more info.
What kind of info? I told them about my genetic disease. I told them I was having carpal tunnel surgery 11/13/2023. I told them my rheumatologist thinks I have a torn rotator cuff.
I told them I could have scheduled the carpal tunnel surgery at least 2 weeks sooner, but I know what Accredo is like.
They couldn’t tell me what kind of info they needed. They might need it from the Dr or maybe they need it from my pharmacy.
But my pharmacy is Express Scripts, and Accredo is a division of Express Scripts.
So I called Express Scripts. The representative looked up records. She saw that the script for Enoxaparin was entered into the computer system 10/4/2023. She couldn’t tell what other info was needed.
I told her that even after Accredo sends an email that the drug is on its way, it’ll take at least TEN days before I receive it.
I’m FRUSTRATED. I’m ANGRY. I’m tired of it ALL.
I’ve also contacted my Dr’s office again today. Supposed to call back tomorrow to see if they were able to do anything.
Yes, I could get this at a local pharmacy for > $100. Accredo costs me $20. Big difference. I’ve HAD to get it at a local pharmacy once because you didn’t fill my script.
Of, and my dentist, Dr. Kaleb Greene, tells me I need a tooth pulled. That’ll be an entirely new script.
Vickie Woodard
[protected]@yahoo.com
2945 Happy Hollow
Hopkinsville KY 42240
Desired outcome: Send 16 doses of Enoxaparin 80 ( ml, cc, I don’t know. I weigh 176 lbs) by 11/1/2023. And stop putting me through this EVERY TIME.
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Accredo Health Group emailsmapsupport@accredo.com98%Confidence score: 98%supportaccredorxhelp@accredo.com97%Confidence score: 97%supporteprescribing@accredo.com95%Confidence score: 95%
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Accredo Health Group address1640 Century Center Parkway, Memphis, Tennessee, 38134, United States
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