CB Airlines and Air Travel Aeromexico Flight policies and ease of reaching customer service

Aeromexico review: Flight policies and ease of reaching customer service

Traci Andrade of Elkhart, US

Nov 12, 2023 7:28 am EST

Verified customer

Featured review

After purchasing a ticket, the date to leave for Mexico needed to be moved out by one day. I didn't purchase insurance I was well aware I would have to pay a fee to change only the departure date. Little did I know the cost would be a whole $30 less than the entire round-trip ticket. If I canceled the flight, I would get not one single dollar back, so I decided to start looking at other options. I found a one-way ticket to Mexico City for a fraction of the price they wanted to charge for the one date change. So, I bought that ticket. On the way home I suddenly do not have a way to get back to USA because AeroMexico canceled my ticket. No email no communication. It's Sunday I'm at the airport and I've been on hold for 30 minutes waiting to speak with customer service. Mind you I have been next in line the entire time. I also called on my work phone and I've been #2 in line. Nobody is answering. How do you have flights 24/7 and no help available. The people at the airport say they can't help, and they have no agents there that can. I have just been disconnected on one line.

Desired outcome: I would like a partial refund on my airfare. Half of what I paid.

Aeromexico - the worst customer service I have ever experienced 3

Aeromexico - refund 3

Aeromexico - charges, cancelled flight and baggage theft 6

Aeromexico - fraudulant use of my personal credit card

Aeromexico - charged twice for a flight

Aeromexico - purchase of inaccessible ticket

Aeromexico - flight experience with aeromexico

Aeromexico - customer service

Aeromexico - 12 hour wait for bogus plane that never showed up

Aeromexico - cancelling return flight home without consent & customer service

View all Aeromexico reviews and complaints

Previous review Next review

0 comments

Add a comment

Aeromexico contacts

Aeromexico phone numbers

+1 (800) 237-6639
+1 (800) 237-6639

Click up if you have successfully reached Aeromexico by calling +1 (800) 237-6639 phone number 0 0 users reported that they have successfully reached Aeromexico by calling +1 (800) 237-6639 phone number Click down if you have unsuccessfully reached Aeromexico by calling +1 (800) 237-6639 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +1 (800) 237-6639 phone number

USA & Canada

1800 855 474
1800 855 474

Click up if you have successfully reached Aeromexico by calling 1800 855 474 phone number 8 8 users reported that they have successfully reached Aeromexico by calling 1800 855 474 phone number Click down if you have unsuccessfully reached Aeromexico by calling 1800 855 474 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling 1800 855 474 phone number

100%
Confidence score

Ireland

+1 (800) 952-0533
+1 (800) 952-0533

Click up if you have successfully reached Aeromexico by calling +1 (800) 952-0533 phone number 0 0 users reported that they have successfully reached Aeromexico by calling +1 (800) 952-0533 phone number Click down if you have unsuccessfully reached Aeromexico by calling +1 (800) 952-0533 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +1 (800) 952-0533 phone number

Colombia

800 052 1447
800 052 1447

Click up if you have successfully reached Aeromexico by calling 800 052 1447 phone number 1 1 users reported that they have successfully reached Aeromexico by calling 800 052 1447 phone number Click down if you have unsuccessfully reached Aeromexico by calling 800 052 1447 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling 800 052 1447 phone number

100%
Confidence score

Costa Rica

+1 (877) 262-0455
+1 (877) 262-0455

Click up if you have successfully reached Aeromexico by calling +1 (877) 262-0455 phone number 0 0 users reported that they have successfully reached Aeromexico by calling +1 (877) 262-0455 phone number Click down if you have unsuccessfully reached Aeromexico by calling +1 (877) 262-0455 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +1 (877) 262-0455 phone number

USA & Canada Agencies

+1 (800) 800-9999
+1 (800) 800-9999

Click up if you have successfully reached Aeromexico by calling +1 (800) 800-9999 phone number 0 0 users reported that they have successfully reached Aeromexico by calling +1 (800) 800-9999 phone number Click down if you have unsuccessfully reached Aeromexico by calling +1 (800) 800-9999 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +1 (800) 800-9999 phone number

USA & Canada Groups

+1 (855) 332-1455
+1 (855) 332-1455

Click up if you have successfully reached Aeromexico by calling +1 (855) 332-1455 phone number 0 0 users reported that they have successfully reached Aeromexico by calling +1 (855) 332-1455 phone number Click down if you have unsuccessfully reached Aeromexico by calling +1 (855) 332-1455 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +1 (855) 332-1455 phone number

USA & Canada AM Contigo

+44 800 9775 533
+44 800 9775 533

Click up if you have successfully reached Aeromexico by calling +44 800 9775 533 phone number 5 5 users reported that they have successfully reached Aeromexico by calling +44 800 9775 533 phone number Click down if you have unsuccessfully reached Aeromexico by calling +44 800 9775 533 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +44 800 9775 533 phone number

100%
Confidence score

United Kingdom

+33 800 916 754
+33 800 916 754

Click up if you have successfully reached Aeromexico by calling +33 800 916 754 phone number 1 1 users reported that they have successfully reached Aeromexico by calling +33 800 916 754 phone number Click down if you have unsuccessfully reached Aeromexico by calling +33 800 916 754 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +33 800 916 754 phone number

100%
Confidence score

France

+31 800 022 4008
+31 800 022 4008

Click up if you have successfully reached Aeromexico by calling +31 800 022 4008 phone number 4 4 users reported that they have successfully reached Aeromexico by calling +31 800 022 4008 phone number Click down if you have unsuccessfully reached Aeromexico by calling +31 800 022 4008 phone number 1 1 users reported that they have UNsuccessfully reached Aeromexico by calling +31 800 022 4008 phone number

60%
Confidence score

Netherlands

+34 900 995 282
+34 900 995 282

Click up if you have successfully reached Aeromexico by calling +34 900 995 282 phone number 1 1 users reported that they have successfully reached Aeromexico by calling +34 900 995 282 phone number Click down if you have unsuccessfully reached Aeromexico by calling +34 900 995 282 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +34 900 995 282 phone number

100%
Confidence score

Spain

+86 216 089 9985
+86 216 089 9985

Click up if you have successfully reached Aeromexico by calling +86 216 089 9985 phone number 1 1 users reported that they have successfully reached Aeromexico by calling +86 216 089 9985 phone number Click down if you have unsuccessfully reached Aeromexico by calling +86 216 089 9985 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +86 216 089 9985 phone number

100%
Confidence score

China

+81 352 935 945
+81 352 935 945

Click up if you have successfully reached Aeromexico by calling +81 352 935 945 phone number 2 2 users reported that they have successfully reached Aeromexico by calling +81 352 935 945 phone number Click down if you have unsuccessfully reached Aeromexico by calling +81 352 935 945 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +81 352 935 945 phone number

100%
Confidence score

Japan

+54 800 888 2276
+54 800 888 2276

Click up if you have successfully reached Aeromexico by calling +54 800 888 2276 phone number 2 2 users reported that they have successfully reached Aeromexico by calling +54 800 888 2276 phone number Click down if you have unsuccessfully reached Aeromexico by calling +54 800 888 2276 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +54 800 888 2276 phone number

100%
Confidence score

Argentina

+55 800 891 7512
+55 800 891 7512

Click up if you have successfully reached Aeromexico by calling +55 800 891 7512 phone number 1 1 users reported that they have successfully reached Aeromexico by calling +55 800 891 7512 phone number Click down if you have unsuccessfully reached Aeromexico by calling +55 800 891 7512 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +55 800 891 7512 phone number

100%
Confidence score

Brazil

+56 225 994 378
+56 225 994 378

Click up if you have successfully reached Aeromexico by calling +56 225 994 378 phone number 3 3 users reported that they have successfully reached Aeromexico by calling +56 225 994 378 phone number Click down if you have unsuccessfully reached Aeromexico by calling +56 225 994 378 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +56 225 994 378 phone number

100%
Confidence score

Chile

+53 78 309 528
+53 78 309 528

Click up if you have successfully reached Aeromexico by calling +53 78 309 528 phone number 2 2 users reported that they have successfully reached Aeromexico by calling +53 78 309 528 phone number Click down if you have unsuccessfully reached Aeromexico by calling +53 78 309 528 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +53 78 309 528 phone number

100%
Confidence score

Cuba

+593 800 000 227
+593 800 000 227

Click up if you have successfully reached Aeromexico by calling +593 800 000 227 phone number 3 3 users reported that they have successfully reached Aeromexico by calling +593 800 000 227 phone number Click down if you have unsuccessfully reached Aeromexico by calling +593 800 000 227 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +593 800 000 227 phone number

100%
Confidence score

Ecuador

+503 800 6105
+503 800 6105

Click up if you have successfully reached Aeromexico by calling +503 800 6105 phone number 2 2 users reported that they have successfully reached Aeromexico by calling +503 800 6105 phone number Click down if you have unsuccessfully reached Aeromexico by calling +503 800 6105 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +503 800 6105 phone number

100%
Confidence score

El Salvador

+502 800 835 0269
+502 800 835 0269

Click up if you have successfully reached Aeromexico by calling +502 800 835 0269 phone number 3 3 users reported that they have successfully reached Aeromexico by calling +502 800 835 0269 phone number Click down if you have unsuccessfully reached Aeromexico by calling +502 800 835 0269 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +502 800 835 0269 phone number

100%
Confidence score

Guatemala

+504 800 2791 9025
+504 800 2791 9025

Click up if you have successfully reached Aeromexico by calling +504 800 2791 9025 phone number 2 2 users reported that they have successfully reached Aeromexico by calling +504 800 2791 9025 phone number Click down if you have unsuccessfully reached Aeromexico by calling +504 800 2791 9025 phone number 1 1 users reported that they have UNsuccessfully reached Aeromexico by calling +504 800 2791 9025 phone number

33%
Confidence score

Honduras

+52 555 133 4000
+52 555 133 4000

Click up if you have successfully reached Aeromexico by calling +52 555 133 4000 phone number 2 2 users reported that they have successfully reached Aeromexico by calling +52 555 133 4000 phone number Click down if you have unsuccessfully reached Aeromexico by calling +52 555 133 4000 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +52 555 133 4000 phone number

100%
Confidence score

Mexico

+505 800 226 0294
+505 800 226 0294

Click up if you have successfully reached Aeromexico by calling +505 800 226 0294 phone number 1 1 users reported that they have successfully reached Aeromexico by calling +505 800 226 0294 phone number Click down if you have unsuccessfully reached Aeromexico by calling +505 800 226 0294 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +505 800 226 0294 phone number

100%
Confidence score

Nicaragua

+507 800 052 1373
+507 800 052 1373

Click up if you have successfully reached Aeromexico by calling +507 800 052 1373 phone number 1 1 users reported that they have successfully reached Aeromexico by calling +507 800 052 1373 phone number Click down if you have unsuccessfully reached Aeromexico by calling +507 800 052 1373 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +507 800 052 1373 phone number

100%
Confidence score

Panama

+51 80 053 407
+51 80 053 407

Click up if you have successfully reached Aeromexico by calling +51 80 053 407 phone number 2 2 users reported that they have successfully reached Aeromexico by calling +51 80 053 407 phone number Click down if you have unsuccessfully reached Aeromexico by calling +51 80 053 407 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +51 80 053 407 phone number

100%
Confidence score

Peru

+58 800 162 7351
+58 800 162 7351

Click up if you have successfully reached Aeromexico by calling +58 800 162 7351 phone number 1 1 users reported that they have successfully reached Aeromexico by calling +58 800 162 7351 phone number Click down if you have unsuccessfully reached Aeromexico by calling +58 800 162 7351 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +58 800 162 7351 phone number

100%
Confidence score

Venezuela

+1 (800) 237-6639
+1 (800) 237-6639

Click up if you have successfully reached Aeromexico by calling +1 (800) 237-6639 phone number 0 0 users reported that they have successfully reached Aeromexico by calling +1 (800) 237-6639 phone number Click down if you have unsuccessfully reached Aeromexico by calling +1 (800) 237-6639 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +1 (800) 237-6639 phone number

More phone numbers

Aeromexico emails

amcomplaint@aeromexico.com

100%
Confidence score: 100%

Support

Aeromexico address

3663 N. Sam Houston Pkwy East, Suite 500, Houston, Texas, 77032, United States

Aeromexico social media
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jun 05, 2024