AirAsia
reviews and complaints

Flight number: AK5234
Flight date: 13 oct 2017
Baggage tag number: [protected]
Name: Pauline Goh
Booking Number: PGVWQY
Tel: [protected]

Pls take a serious look into it!
I am taking AirAsia flight to KL and I wrap my luggage in good condition (in which I ever experience one where my luggage is spoilt completely bound to Bangkok that time).
And this is the second time I experience this super bad luggage drop in service and it’s spoilt AGAIN by AirAsia.
Your company do not allow us to hand carry luggage which is exceed 7kg’s and that’s y we bought luggage and we expect that your side handle with care and not with harsh throwing. I had done my part to protect well my luggage but your staff IGNORE the FRAGILE word on it and throw until customer’s luggage was spoilt. I want your side to take the responsibility to compensate my losses the duty of work which was neglicted by your staff.

Pls get back to me within one week. Appreciate upon your further checking on this uncivilized matter. And that’s the reason I did not even take AirAsia into my consideration when I am on a vacation. This is a company trip. And again, I had this bad experience for the second time. Pls improve your staff’s working ethics.

BOOKING NUMBER: SN98HT
I had booked a flight a few days ago with Air asia i used my card the first time and the transaction was declined for around £290 i called and was told.to make another booking which i did and the price came to £350 £60 more expensive i only realized this after i had made the payment i tried to call emmediately to have it cancelled and no one in cistomer services could help me. Tbis is unaceptable as the time scale was not even 1 hour after booking. I would lile to request a full refund.and will be notifying the Civil Aviation Authority as there must be a reasonable cooling off period for customers.

Dear Deveniswari,

Inspite of follow-up, i have not yet received the refund for my booking as confirmed by you.

Request you to pls look into the matter urgently and do the needful.

In case you require any details do let me know.

Thanks n Warm Regards,
Shweta Kulkarni
Cell no. +[protected] / +[protected]

From:AGSS Refund Support
Sent:Sat, 26 Aug 2017 16:03:30 +0530
To:Shweta Kulkarni
Subject:Regarding Refund Booking Number : < JLBQJG>< ORQHYE> CRM:0574298

Dear Customer,

Good Day,

With regards to your request for booking number < JLBQJG>< ORQHYE>

1st booking number :< JLBQJG>
2nd booking number :< ORQHYE>

Kindly be informed we will proceed refund for 2nd booking number :< ORQHYE> and please use 1st booking number : < JLBQJG> to board.

Appreciate your confirmation.

Thank you and have a nice day.

Best Regards,
Deveniswari
AirAsia Refund Support Team (RST)

Saya refund tiket dngan kode book NHSWNS tiket PP bali jkt
Saya sudah ke air asia nya secara lngsung saya sudah dimintain no rek no tlp email dan memang saya pesan tiket melalui travel agent tp dari awal saya yg melakukan refund dan memang pihak travel tidk mau bertanggung jawab tntang refund tiket, dan akhirnya saya pribadi yg melakukan refund tp knpa akhirny2pihak air asia tf ke travel saya bukan ke rek saya?kan disini saya yg melalukan refund, dan sekarang pihak travel tidak mau bertanggung jwb krna emng dri awal pihak travel sudah lepas tangan
Kalau kyak gini saya harus minta duit refund saya ke siapa? Travel sudah block saya pihak air asia jgn lepas tangan gini dong

Dear malaysia air asia
we did write for you 3 complaint about my broken baggage(lost 1 wheel). My lug was bought over 100usd and we bought 4 ticket of ak flight. Just after the first coupon we receive a broken baggage that we can not fixed. We writed complaint many times and just receive auto email from air asia without any solution for us. We want to claim the amount that i bought my lug

Hello,
I purchased flights to denpasar from perth and return QZ535 and QZ544 as a way of improving my relationship with my then partner. We have since seperated and gone our seperate ways. All I am asking for is for Air Asia to change the name and gender on her ticket to that of one of my mates Jacob Maguire. Ideally I would like a credit so i can book another holiday (I do not want my cash back) however I understand that is difficult so a name change on Norelle Reindls ticket will be appreciated.
Thank you

จองตั๋วbooking เดียวกัน นั่ง 2 คน ตอนที่สุ่มที่นั่ง ระบบควรรู้มั้ยคะว่ามาด้วยกันเพราะเลขbookingเดียวกัน แต่นี้ให้เรานั่งแยกกันคนล่ะที่ คือถึงไม่ได้เสียค่าใช้จ่ายในการเลือกที่นั่ง แต่จองมาพร้อมกันคุณควรให้นั่งด้วยกันมั้ยคะ เรื่องนี้น่าจะคิดได้นะคะเพราะ bookingเดียวกัน ควรปรับปรุงเนื่องนี้นะคะ เพราะเราคิดว่าคงไม่ใช่แค่เราที่เป็นแบบนี้

Hii team yesterday I am treavlling to air asia goa to delhi flight the flight no is-i5797 and my pnr no is - ard96b my name is pankaj kumar and and I am booked 4 ticket I am calling your cabin crew members 3 to 4 time and your cabin crew members are not coming to then 1 hour pass and your members are not coming after 1 hour 1 crew member is coming and he has arrgument with me and abusing me he is name is ayush your staff is poor plss see the case and strict action to her [censor] staff of air asia cabin crew plss stirct action to her and contact me my no is [protected]

I Am absolutely furious! I booked the wrong flight by accident and I can't even receive a refund! What kind of airline is this! I wanted to cancel it almost instantly after booking when I realised my mistake! I want a refund! I should not be loosing my money over an incorrect booking. Every other airline gives cancellations and refunds. My email is [protected]@gmail.com
I expect a reply

my is viswanath sigh,
today boarding bangl to hyderabad .
we are journey with my family bngl to hyd.
we are attend exat time attend.
so many passangers takeing selfy photos, we are also takeing photo with my family selfy photo.near flight steps air asia gaurds objection we accepted and deleted the photos. before passanger not deleted.
ok .some air asia gaurds or secuierity i dont know, talking rash like rowedy type behaviuor and use bad words loose talking.
no respect no respone. pls enquiry after action.
in one hand takeing bag and my small kid takeing with arm.

I wanted to change my flight to 1 day earlier from 10/10/2017 to 09/10/2017 and have tried to do it 4-5 days ago in "Manage my booking" but the function "skip to select seat" did not work when selected.
I've call the call centre to advised the issue and was told by the Manager (Mahha) to wait for IT team to rectify the problem but yet to be rectified until now.
I've call the call centre everyday trying to get an update on my situation as my flight was getting closer and was told by the manager to keep waiting as the IT team is working on it. Up to yesterday at 07:38am the low fair of $206.38 was still available.
I keep calling and mentioning to the manager that my flight date is getting closer and need to have this resolved asap before the price goes up and I won't be able to book that flight for that price anymore but the manager insisted that I wait and needs to trust him to have this rectified for me otherwise he will arrange other alternative for me to fly on the 09/10/2017.
This morning when I called again the manager ask me for my password to my account with AirAsia (not sure why) so I've given him the password.
Up to now (3:00pm 06/10/2017) I've called again but the issue is still not resolved and the fair has gone up to about $1000 and the manager said there's nothing he can do about the fair price and all he can do for me is I just book my flight and he will add my ASR after I've secure the flight.
If he had told me this when I first spoke to him 3-4 days ago then there wouldn't be any issues to complain about because I would have booked the flight for the price that I wanted and he can just add my ASR onto the new booking.
I have taken all relevant screen shots everyday that I've tried to book my tickets and the issues was not rectified.
I have attached a photo of the screen shot taken on Tuesday when called up about the issues and I have also sent it to [protected]@airasia.com
I'm hoping something can be resolved before my preferred flight date on the 09/10/2917 but I don't have much hope in this at the moment as it's only 3 days away and tomorrow is the weekend.

booking number : NMNT5K
Flight Number : D7 373
Date of flight : 28th September 2017 (1430pm)
REQUEST FOR AN APOLOGY FROM YOUR FLIGHT ATTENDANT

On 28th Sept 2017, flight from Taipei Taoyuan International Airport to Kuala Lumpur International Airport 2. I am extremely frustrated towards your flight attendant behavior. Her name is Pegah.

Before we actually allows to board, your crews who was with us at the boarding gate was indeed, unprofessional. Loud and shout and giving orders to passengers? Low. as in quality of your crews.

As many others still queuing, I already boarded the plane and was leaving a text to my parents to tell them i have finally boarded after a slight delay. This flight attendant name Pegah, was carrying her regular checking. When she approached to my seats, she turned back and said 'Cuse me' and eyes to my phone back to my face and finally said 'off', very arrogantly. It is fine if she never use her hands to remind me to switch off the phone. But it is extremely rude for me to use her eyes instead. 'Cuse me, off' with her eyes looking back and forth from my face to my phone. I stared at Pegah to see if she noticed what makes me feel extremely uncomfortable. She widened her eyes when i stared at her. apparently she doesnt know she was being rude to me. Wrong person, Pegah. She only leave when i look at her name badge. Shouldnt your flight attendant to say 'please switch off your phone now'

This is my worst flying experience. Excuse me... She is just a flight attendant at that position. I am the passenger which makes it real reasonable for her to provide service to me. Why put your flight attendants on duty if she is not ready. Did i choose AirAsia for this [censor] treatment.

I demand for an apology from Pegah. I do not ever deserve this treatment. Even my boss dont give me that face. Do Tony ever give you faces like that? Excuse me, you work for me? Does he?

And you people keep on asking me for a case number. after each and every of my submissions, there is no case number given. So that is my problem again? It shows 'Thank you for you feedback. We will revert to you very soon'. If i have already express my anger in so many different platforms, why cant you people just lodge a complaint for me and give me a case number so that you people can 'follow up' and 'investigate' .
Full of jokes. Inflexible. Inefficient. Thats what AirAsia do best huh.

Conclusion, I am extremely frustrated for this treatment by Pegah. I demand for an apology from Pegah, personally. She needs to understand that her being a air stewardess with such rude manner doesnt make her a 'somebody' Flight attendant is always the flight attendant. It doesnt makes you a super model, wake up Pegah The Lady.

My name is Rijo George Kappen, travelled from Kochi, India to Melbourne on 16/09/2017 on AK 38 Air Asia flight with booking reference number : TLQ73N. I have sent some of the fragile items through a different counter as per guidance from staff from Air Asia but however I have noticed that no stickers indicating that those items were fragile were placed on luggage and I have informed staff about same at time of checking in at airport in Kochi -they told me that it's already been noted.When I arrived in Melbourne I have collected my luggage and when I opened the package I was so disappointed to see the conditions of the fragile items -some of them were completely broken.I also had one of my suitcase damaged resulted in falling items from bag. It had cost me more than 350 dollars worth for the above mentioned loss.

Hi Good day!
I had a flight last August 01, 2017 flight details Z2101 from Clark to Kalibo at 1:35pm. They inform me around 10:50am that my flight was cancelled. Then I requested a refund but until now I did not receive anything it’s been more than 2 months!

RE: Booking No.: NLLSGT

We are in the midst of validating your request for refund. Here is your case number for reference:
CAS-[protected]-56Y2HD. We will revert to you soon.

Kind Regards,
Customer Care
AirAsia / AirAsia X

Note: This is an auto-generated email. Please do not reply to this email thread.

My family and I have been travelling with AirAsia, yet none of our flights were punctual. My sister had a flight from Subang to Penang, it got delayed for almost an hour. I am currently lining up, waiting for my flight (AK6111) which supposed to be on 8.25am but again, it's being delayed nearly half an hour. And thanks to that, I may have to run and rush to my interview, with a sick body.

It's good to see AirAsia has grown and have good reputation in terms of offering cheap flights, as they said who they were. But having constant delayed flights is actually unethical! Imagine if you're in a tight situation where you have just enough time for your appointment, and your flight got delayed, it might affect your whole career.

I am disappointed to see a successful company in Malaysia to this culture. I hope AirAsia could improve this matter as soon as possible.

Dear Team,
I was Traveling through Air Asia only from Kualampur to Jaipur ..
I was having layover of 2hr 05 min in Bangkok..
Flight Details were from Kualampur-
FD320( Flight no) and PNR- FJ37QP
This flight took off by 35-40 minutes late of Scheduled timing..
We arrived late in Bangkok almost 40mins.
Visa and Immigration took sometime i.e
30-35 minutes..
When I reached on Air Asia counter for check in for the flight FD130 AND PNR is A LL36VZ at 19.10
They said flight is at 20.00 and you have to come before 1 hr for check in.
It was notmy mistake and Air Asia flight was late from Kualampur.
It was the Pathetic service which I have ever experienced in my life, will never travel by Air Asia.

Kindly refund my money for the untravelled journey.

Everything was smooth with the ground staff helping me check in my baggage in KLIA2 flight AK382 KL to JKT. When I went in to immigration. An Airasia staff called me out with my shirt “ACDC”. I didn’t mind this coz this was on my shirt and he asked me to weigh my stuff. It was 10kg so I have to check in my baggage. This guy went to talk to his workmate and laughed and I knew it was about me coz he was saying “ACDC”. Again, I didn’t mind this. I pretty much tolerate maniacs and perverts coz they simply dont need attention and I am at fault with my excess baggage. So I went to check in my baggage and this nice lady at the Airasia counter gave me a better solution and she made everything smooth. I took out 3kg to my baggage coz I have a check in baggage with 16kg and I paid for 20kg. So it went well. I have 7kg handcarry now thanks to the lady by the counter. Then, I went back to get inside immigration with these 2 guys smirking at me like maniacs and he called me out again “ACDC”. This time, it got annoying. I weighed my bag and it was 7kg. The other guy said its good to go inside and I smiled coz I was happy to finally get through. Then this annoying maniac guy looked at me and smirked and said okay. When I smiled, he shouted “you should place your shirt right!” and laughed with his partner. I checked in early by 7pm-8:30pm on that time those staff are assigned in KLIA2 gates PQ and L. I dont really complain but this one is harrassment. Shouldn’t your staff be professional? I fly airasia all the time and I never had a problem with the staff or I tolerate somehow. But this one is too much. I’m a travel blogger, fashion enthusiast and a social media influencer with a lot of followers and I dont tolerate women harrassment. Nobody needs to be harrassed even while traveling. I wanna scream back but I was trying not to make a scene. But if I wont get addressed by the management. I’ll take this to social media. This needs to be heard!

Yesterday i check in at klia2 with 2 luggages. However i noticed there was only 1 luggage barcode at my boarding pass. I asked the staff which was an indian lady at counter t15/16 but she simply said she forgot but its okay and did not give me any reassurance at all. I lost my luggage once before and the satff checked the barcode at the boarding pass to find where the luggage was. So i was very worried that something similar might happen again. I think it was very unprofesional of her to treat customer that way.

Afterward i board flight AK5192 around 530pm as the flight was delay. As i was seating at my seat i noticed the seatbelt was loose and can easily be detached with 1 pull. I told the stewardess ( a blonde hair lady) but she simply said its okay and told me to just fasten it (despite i told and showed her the seat belt was not functioning). I was mad and make a complaint. Only then she came and offered for a change of seat. I am very dissapointed since there was no proper check up done to look for any problems with the safety before departure. I am also very dissapointed as the cabin crew did not care about the passenger safety. The was no need for AIRASIA to keep repeating about passenger safety through out the flight if the flight is not safe at all.

I hope something can be done towards this problems. The staff should be properly train to deal with the customer/passenger. Thank you.

Hi AirAsia team,

I don't think I've ever submitted a complaint form before, as I'm a pretty tolerant customer and easy to please. But this incident upset me a lot, enough to want to let someone know so some improvement can be made.

Having taken a midnight flight from Tokyo to KL, I picked up my luggage and checked in again for a flight to Kuching.

The lady at counter S9 was not pleasant. After I loaded 2 out of 3 pieces of my luggage on the conveyer belt, she said something in Malay, and forgive me, I've been studying and working in Australia for the past 8 years, so my Malay is not exactly up to scratch (especially when spoken quickly). When I smiled at her in incomprehension, she raised her voice(!) and said ''You have to take the old tags off, MISS!"

I was slightly shocked at this belligerent tone. I've flown Melbourne - KL - Kuching a few times and I've never been asked to do that. In the past, the check-in staff tear off the old ones and put on the new tags in one go and I don't recall having to tear them off for them.

So she stared stonily while I tore the old tags off all 3 pieces of my luggage, not helping even with the one furthest out of my reach on the conveyer belt. Then in an abrupt tone told me to take away the 2nd piece of luggage. When I looked at her in confusion, she continued in the same tone saying that only 1 piece of luggage can be loaded at one time (to be weighed).

After I did that, she then commanded I pick the 1st one up too. And she placed a grey tray on the conveyer belt and said to put the 1st piece in the tray. Feeling frustrated at this point, because I felt like she was treating me like a luggage mule, I burst out ''Well, why couldn't you do that?'' She didn't reply and just processed my luggage.

As a dentist, I have to practise empathy with my patients. Having received rude/ abrupt treatment like that from someone who is supposed to be in customer service really baffled and annoyed me. At that point, I would have preferred apathy from the lady over her belligerence.

I would have been happy to comply with the tags or helping her lift the luggage if she had been friendlier. I felt very undervalued and disrespected from the experience.

I'm not pettily seeking disciplinary action from lodging this complaint. I just hope that it can bring to attention the importance of customer service, and perhaps more training or awareness is required.

Thank you.

On date 2 OCT2017 time 11.10 pm as flight schedule time, as normal it flight again delay time 11.50pm .
QZ123 staff screw NO make final reminder for calling passages on board boarding and I was carry the boarding pass already. there was NO staff staying in front desk even the time just 11.30pm to 11.40pm
My advise, front desk counter must always had staff until the plane flight or take off.