Amazon
Reviews and Complaints

I’m a prime member and I’ve been for quite a few years and all of a sudden Amazon is getting worse on their returns if I have a defective item and I want to return it to Amazon are used to be able to print out a USPS label and take it to my local post office to send back to Amazon. Now they don’t no longer do it with USPS. You have to take it to UPS store and the nearest store just happens to be 45 miles away from me so I have to drive 90 miles to return an item to Amazon that might cost less than the gas. I’m gonna spend to take it back to get a refund, Amazon is getting so bad I’m paying a monthly fee for prime, but not getting the benefits anymore

I purchased a laptop for my autistic daughter on amazon prime deal days, an amazon van turned up knocked on my door said he had a package for me but cant find it on his van and asked if I had a code I gave him the code he said he couldnt find it and it may come on a different van later, it didnt when I went to track the parcel it says delivered by hand to resident, it wasnt I am disabled and my carer was present, I rang amazon an explained what happenned all customer services saying is you gave code so ive recieved it so nothing they can do, I asked for management and got cut off rang back and the same happened £300 is a lot of money for me to save this has caused me to have a massive panic attack, my carer who was present at the time had to call my support officer / social worker to calm me down, I think its disgusting that disabled vulnerable people are abused in this way by a major company shame on you all at amazon

Amazon closed my account while I had about $800 in gift card balance from returns. I also had returns being processed. I sent in documentation in reference to everything they requested and everyone I call acts like they can't help me. I al reached out to the legal department in order to get account documents so I can take legal action if need be. They not only closed my account, and took my money, but they are refusing to release my account transactions in order to prove for possible litigation.

This is the following letter I faxed to Amazon legal department.

I am writing to formally request the reinstatement of my Amazon account associated with the email address ***********@yahoo.com. I strongly believe that no wrongdoing has occurred on my part, and I have not violated any of Amazon's terms and agreements.

I would like to emphasize how much I rely on Amazon's products and services in my daily life. I am an avid user of various Amazon devices, including the home and security systems. The functionality and convenience provided by these systems have become an integral part of managing my household and ensuring the security of my family. The closure of my account has not only disrupted my ability to make purchases but has also caused significant inconvenience and concern regarding the operation of these essential systems.

Furthermore, I have been a loyal Prime member for quite some time, and I greatly value the benefits that come with it. Prime membership has offered me expedited shipping, access to exclusive deals, and a wide range of streaming services. I also have digital content that was purchased and I am unable to access. The closure of my account has deprived me of these privileges, resulting in a loss of convenience, savings, and entertainment options.

Given the circumstances, I kindly request that you reinstate my Amazon account, allowing me to resume my activities, regain access to my account, and benefit from the full range of Amazon products and services that I have come to rely upon.

Additionally, I would greatly appreciate receiving copies of my account activity, including orders and returns, that have been accepted within the last 60 days. This information is crucial for me to review my recent transactions, verify the accuracy of my account's financial records, and make informed decisions regarding next steps if need be..

If, unfortunately, it is determined that my account cannot be reinstated, I respectfully request that any outstanding credits and returns from my recent activity within the last 30 days be processed and promptly sent to me. This will enable me to retrieve the funds and ensure a fair resolution for any pending transactions.

I understand the high volume of inquiries you receive daily, and I sincerely appreciate your attention to this matter. I kindly request that you prioritize the processing of my request to ensure a swift resolution and alleviate the inconveniences I have been facing.

Please do not hesitate to contact me at the provided email address or phone number if you require any further information or if you would like to discuss this matter in more detail.

Thank you for your understanding and prompt attention to my request.

closed my account and canceled na order said verify gift Card ownership. I did and they wont return active orders I had they canceled when closed my account wrongfully. This is theft and the give me run around ask for legal dept. info tron say contact my attorney and get it! The buisness is stealing from thousands of people under outrageous term condition agreement they change at will. Something needs he done..

Initially my computer was hacked and purchases made on my account. This account was in my wife's name, Sheila Venter, and we subsequently had to cancel her visa and apply for a new one. After interacting with customer support, we reset my password and set up (I thought) 2FA security. However, the next time I went into my account, the hacker had placed a Master Card (presumably stolen or fraudulent) into my account. And here is where the fun began! Despite numerous explanations to agents as well as supervisors, i kept receiving the same email asking me to verify the card on the account! Support and the escalations team have been notified multiple times that THIS IS NOT MY MASTERCARD, I HAVE NEVER OWNED A MASTERCARD, the response has been the same. Eventually, out of despair, I asked a supervisor if I should just forget about the account and create a new one. She advised me to do this and I was able to successfully create an account and make a purchase. My order was not delivered, and when I tried to access my account to verify delivery, lo and behold, this account has been placed on hold as well! I cannot count the number of times I have called Amazon support and been told the same thing, or disconnected when I requested to speak to a supervisor. I have repeatedly submitted forms as requested when trying to log in to my account, but no response! I was given an email address for appeals at:

[protected]@amazon.ca and submitted documents to them, but after a week I have not heard a word from them, not even to acknowledge my email. The standard response to my enquiries at customer service is that they are unable to reset my account and must escalate it to whoever. And then the merry-go-round begins, asking for documents, which I supply, over and over again. The level of incompetence at Amazon is staggering! I am also copying my most recent experience with them:

Hello,

You sent an email to an address that does not accept incoming emails. Sign in to your Amazon account to contact us if you have any questions.

It is with a sense of utmost desperation that I am reaching out to any and all contacts at Amazon that I can find.

This morning, after being disconnected 3 times while awaiting transfer, I was finally provided with the following email address:

[protected]@amazon.com.

The response to my email was:

Hello,

You sent an email to an address that does not accept incoming emails. Sign in to your Amazon account to contact us if you have any questions

For 4 weeks I have been running around in circles, submitting forms without response, or being told to submit the same forms repeatedly.

I have lost count of the number of times I have interacted with Amazon, whether by email submission of forms or calls to customer support!

Can someone PLEASE PLEASE PLEASE resolve my issue?

Thank you

Negley Venter

-------- Forwarded Message --------

Subject: Account on hold

Date: Sat, 30 Sep 2023 16:43:56 -0400

From: Negs Venter

To: [protected]@amazon.ca

My initial account under the name of my wife: Sheila Venter was hacked and the hacker attempted to make purchases on this account which we disputed and my wife cancelled her credit card. Subsequent to changing my password, this hacker was still able to place a Mastercard on this account to use for purchases. I HAVE NEVER OWNED A MASTERCARD! THE NAME ON THE MASTERCARD IS NOT MINE! Multiple phone calls and escalations have resulted in Amazon sending me the same email OVER AND OVER AGAIN REQUESTING I VERIFY THAT CARD WHICH I AM UNABLE TO DO AS IT IS NOT MINE! Eventually I was advised by a supervisor to just give up on that account and create a new one, which I did. I was able to log in and make a purchase which was to be delivered yesterday. No delivery so I tried logging in to my NEW Amazon account and lo and behold, THIS ACCOUNT IS NOW ALSO ON HOLD! What is going on? You have been notified in PLAIN ENGLISH of all the circumstances pertaining to my accounts, why is this a never-ending issue? This has been going on for 3 weeks now, is there not someone in your department who can understand English and who is competent enough to resolve my issue? I have tried, once again, to upload documents to your website and the upload does not complete! I am going to attach them to this email in the desperate hope that someone who knows what they are doing can address this issue.

I can be reached at [protected]

Desperately hoping

Negley Venter

-------- Forwarded Message --------

Subject: Account on hold

Date: Sat, 30 Sep 2023 16:43:56 -0400

From: Negs Venter

To: [protected]@amazon.ca

My initial account under the name of my wife: Sheila Venter was hacked and the hacker attempted to make purchases on this account which we disputed and my wife cancelled her credit card. Subsequent to changing my password, this hacker was still able to place a Mastercard on this account to use for purchases. I HAVE NEVER OWNED A MASTERCARD! THE NAME ON THE MASTERCARD IS NOT MINE! Multiple phone calls and escalations have resulted in Amazon sending me the same email OVER AND OVER AGAIN REQUESTING I VERIFY THAT CARD WHICH I AM UNABLE TO DO AS IT IS NOT MINE! Eventually I was advised by a supervisor to just give up on that account and create a new one, which I did. I was able to log in and make a purchase which was to be delivered yesterday. No delivery so I tried logging in to my NEW Amazon account and lo and behold, THIS ACCOUNT IS NOW ALSO ON HOLD! What is going on? You have been notified in PLAIN ENGLISH of all the circumstances pertaining to my accounts, why is this a never-ending issue? This has been going on for 3 weeks now, is there not someone in your department who can understand English and who is competent enough to resolve my issue? I have tried, once again, to upload documents to your website and the upload does not complete! I am going to attach them to this email in the desperate hope that someone who knows what they are doing can address this issue.

I can be reached at [protected]

Desperately hoping

Negley Venter

On September 10th I ordered some veneer from a company by the name of From Plain too beautiful in hours on Amazon. Please stay far away from this company. They're SCAM. My order total came up to $806.00. I HAVE NOT RECIEVE anything from Amazon. All they keep saying is "We have to wait" "or there computers aren't letting them move forward for your refund until this and this and that and that date. A bunch of baloney. They stole my $806.00 and won't give me my refund for and item I never received and will never receive. Please stay away from Amazon they are scammers. I'm currently disputing the transaction with my bank. Something I shouldn't have to do because they are the crooks that should refund me my money.

My bill this month included a monthly fee for HBO MAX. I pay annual to HBO directly so I knew this was not a valid charge! First let me say, I love the convenience of Amazon but all of their self serve Customer Service issues are flawed. FIRST: I had to search the internet to get a phone #, they want you to use their automated service; Im OK with that! But the phone number to call gives you a choice of the last 3 items purchased and if your issue is not one of those the call cuts you off! Same with their chat service! After 5 failed attempts, I said I needed a representative to speak about one of my last 3 purchases, I ended up with a representative, probably in India who speaks too fast so I couldnt understand him. I finally got him to slow down and he did tell me that he would credit my account. There is no way for me to see if it really happened so I need to pay the bill and hope that the credit shows up next month. For Gods sake AMAZON, put a billing issue on your automated services!

On 9/24/2023 I contacted reporting party, Sean Corriere (DOB 11/10/1997), by phone in reference to a hit and run motor vehicle crash. Sean informed me that he had come out to his vehicle and found a note on the windshield.

The note stated, “I witnessed the Amazon truck hit your back left bumper a couple days ago (Sept 21) around 4:20 pm when you were parked in front of 7166. I wasn’t sure if he was able to track you down so I took photos and left a report with Lakewood police just in case. Grey/blue Amazon box truck license plate BMN-N51. Driver was a slightly built black man. Good Luck!”.

Sean mentioned the note was from an anonymous bystander and did not have any video footage or photos of the incident. Sean stated the left taillight was cracked and had holes in the plastic. Sean also explained there were marks on the side of the left taillight and underneath it. Sean was unable to tell me the cost of the damage.

I sent Sean a citizen link to upload photographs of the damage to his vehicle as well as the note that was left on his vehicle.

Nothing further to report at this time.

End of report.

My name is Kelly Quinn. I have been a loyal steady customer for yrs. The last yr I have experienced horrible horrible customer service, over 50 cancelled orders, about 10 orders labeled delivered but not. I think received 2 packages in beginning of September that I thought were birthday gifts but later found out Amazon claims they have no records of tracking numbers despite having tracking slips with Amazon as return address, in Amazon boxes, Amazon tape and packing slip in one box!. The first was a brand new cute tan tote bag. The second received a few days later was a used, very beat up, ripped black tote that had old bandaids, apiece of gum and a sandwich baggie containing 5 unknown pills!

A child 2yrs old opened box and thank God I was there because she thought pills were candy and almost ate one!

The first customer service agent was actually very nice. Took information and sent follow up email stating I would receive a follow up in 48 hrs. Never did. When I called a week or 2 later asking about it I was told rudely to just throw it out. There was no tracking number in system. Didn't care that I had pictures proving it was sent from Amazon, packing slip with Amazon, return address Amazon! To be so rude and disrespectful after a child could have been hurt due to your companies mistake is beyond inexcusable!

At same time I was telling them that I have been charged for prime every single mth this yr against my authorization! I have called many times asking for them to stop it and refund my money. I was promised it and next day told it would not be given. I have changed my debit card 3x trying to prevent it having to finally close the account. After 2 days and 5 hrs and about 10 rude customer service agents one person finally agreed to refund it. I only asked for 5 months. They told me I would receive the whole yr. However due to the refund supposedly being rejected because of closed account she stated that it had to be given in promotional credit after stating to her I would like it on a gift card. It is not my fault the account is closed it's Amazons! I have done my best to try to prevent it being stolen every mth by getting new debit cards but because I was still purchasing stuff off site you had access to the new card! I have filed a complaint with BBB AND FAIR TRADE COMMISSION unfortunately. The first response I received from Amazon was beyond insulting and rude. I was informed that because I had my card numbers iny purchase history that I somehow deserved to be stolen from. Basically saying that because I chose to continue to be a loyal daily customer I am at fault and because I used my card to purchase items that they had permission to steal my money! Still taking no accountability or even admitting it was done by mistake even!

So in last yr I have had 50+orders cancelled after over a month of it changing delivery date over and over, 10+ order claiming delivered when not(being told maybe I should have them delivered to a safer place, I have cameras and my house is worth over 375,000! It's very safe!), being constantly called a liar and brought to tears often while spending hrs daily begging for my money back for undelivered items! All whole being charged for a membership I constantly denied and asked to be removed. And the latest package that could have very well killed a child after pills were sent in a package from your company!,

Crazy that my friend received a 40 dollar gift card for 2 late packages but I receive nothing but stress, brought to tears, having to be told I am lying, getting stolen from and having poisonous items sent to me... I can't even get my stolen money back because I was forced to close my account to stop it! I can't even get it returned on a gift card let alone compensated for all the stress and hrs wasted.

Hello, my Amazon account is blocked. Email: [protected]@gmail.com I have already sent my details when logging in I have already sent the final statement of my linked credit card 3599 I have already made some calls to customer service What I am receiving by email are just automatic messages, I have also forwarded some e-mails - e-mails with the requested documents, my credit card statement and a photo of the credit card with the end of the card on my statement appears until the last purchase made on Amazon and even then they are unable to verify it, I ask that my If I am forwarded to a specialist account or responsible sector that is the humanized service to verify my data, I am waiting for the account to be unlocked to make more purchases on ecommerce

Hundreds of emails were sent with all the requested information and still no response.

ecomerce blocked my balance, and it remains with it, the Court will be taken to refund or reactivate the account to use the balance contained therein

An extrajudicial notification will be sent to the company in the next few days

I record this complaint once again, as Amazon did not help me recover the account

The amount of $884 in gift certificates was added, for which I have all the receipts and after making a purchase the account was blocked for having violated terms and conditions, and the use of gift certificates is allowed by ecomerce, and they were purchased in authorized establishments to sell them

Areds 2 counterfeit product

I am writing this because of my concerns and lack of response from Amazon from whom I purchased this supplement from. On August 25 2023 I was notified by Amazon that my order number [protected] purchased on March 10 2023 was counterfeit and to stop taking them and dispose of. I had already taken this product for 105 days and there was none left, This supplement is critical to my vision and was prescribed by my eye doctor to improve my outcome of the AMD that I have which causes blindness. To be clear I was ingesting this counterfeit product for almost 4 months and not getting the preventative benefits of this prescribed supplement during that period and still not knowing what was in the product after several calls to Amazon. Amazon was quick to offer me a refund, which in my mind is a minimal effort to resolve this issue.

I have contacted Bausch and Lomb and they are aware of this issue with Amazon and are taking steps to help resolve future issues with counterfeit products. During my conversation with Bausch and Lomb we discussed my second Amazon order of this product [protected] and now this order is also suspect of being counterfeit as the color of the product is different from what should be expected (lighter in color). I ingested a good portion of this order also and stopped taking this on August 25th. Again adding another month of not getting benefits of taking a legitimate product for a total of almost 5 months of ingesting a product of unknown ingredients.

In summary Amazon needs to step up to avoid these issues in the future with concrete results and not just lip service. I am extremely disappointed in Amazons response thus far and expect compensation far greater than a mere token refund on one of my orders. To be clear once again: I have ingested a product of unknown contents and have lost the preventative benefits for 5 months and no sincere response from Amazon..

 I want to know what was in the product I took both the coating and internal ingredients. What are the short and long term effects.

 Compensation greater than a mere token of a refund of only one of my orders.

Got a notice of suspicious activity on my account. My account was automatically locked. When I tried to reset password and access my account again it didn't work. This happened on 9-27-23. Customer service tried to get me to create a new account. That didn't work either. I was taken in circles trying to regain access to my account. I was accused of doing something wrong and not following their directions. I decided to wait until the next day after I regained composure from being upset. I tried again on 9-28-23. I ended up on the phone with customer service again only to be told that I would have to create a new account with a new email address and that I couldn't use my phone number because it was already associated with my previous account. I was extremely frustrated over the absurdity of all this. I have one email address I've always used and I don't carry two phones to use a new phone number. When I explained the absurdity of this policy the representative on the phone went quiet. I didn't raise my voice or use fowl language. He got back on the line for a few seconds and then hung up on me. I can't even close the account without logging in which obviously I can't do. I was sent a link when I tried to close my account that wants me log in to my account before I can close it. Hence the circular mess. I wouldn"t want to close my account if I could log in to it. I have business through Amazon so I ultimately have no choice but to create a new account but am very disgusted with there lack of ability to deal with technical issues and there own programming.

My account was hacked on 9/9/2023. Many charges have been made to my bank account and my credit card. I am unable to login to my account. I have talked to nine people and have been trying to resolve this. Every time I call, I am told that I will receive an email within 24-48 hours. I have not received an email.

I was told the two-step verification has been turned off but when I try to login, I am asked to get a OTP which I cannot seem to get. I have changed my password many times and nothing seems to work.

On 11/24/23 truck came up my driveway to deliver a small package. Most deliveries are walked in from the street or left in the mailbox. While backing out of the driveway, he went off the side and destroyed a wooden rail that served as a curb. Numerous contacts with Amazon customer service yielded nothing.

Order date

Sep 22, 2023

Order #

[protected]

We noticed our subdivision gate was hit by someone and damaged an optical unit that detects if there is a gate obstruction. We are called the Lost Oaks Home Owners Association here in San Antonio, Texas. The gate stays open permanently when this device is damaged. We have a camera system and captured footage of a gray Infinity SUV hitting the gate, then stopping, getting out, and inspecting their vehicle for damage after it contacted the right side. The person was wearing a blue Amazon delivery vest. We captured the license plate as well which is identified as Texas Tag ID: SXY 3199

We called the gate company and they came out today to repair it and it cost $808.

My name is Chase Hammock

Board Member - Treasurer, Lost Oaks HOA

Phone: [protected]

My personal address: 6410 Lost Arbor, San Antonio, Texas, 78240

Do NOT purchase Amazon gift cards anymore. I made the mistake last month (08/18/2023) of purchasing an Amazon gift card for $125 from a local grocery store called Smith's. Their parent company is Kroger's. As soon as I got home, I opened the gift card. The packaging didn't appear to have been tampered with. I pulled the sticker off the back, and half of the numbers for the claim code were missing!

I immediately tried to contact Amazon via chat. Note: don't do this, either. Amazon chat is useless. They can't help you with anything. I finally got a phone number from them for customer service. I spent weeks 📧 them, calling them, and sending emails to their gift card email. Nothing. It took days to get back each time. A few people, after looking at the card pic, said ir looked like the card had been redeemed. This was impossible, as the claim code was UNREADABLE. They said to contact the store I bought it fr, so.I did. The store wouldn't issue a refund or replacement. They said to call the parent company, Kroger. I did, and spoke with Tevi Carmon. She said she would escalate my complaint, but that they needed an Amazon case number. Amazon refused to give me a case number. They INSISTED they never use case numbers. They use time, date, and name of the person to keep track of calls. I didn't get back results of the escalated info from Kroger. I also called the credit card company of the card I used to pay for the gift card and opened a dispute for that transaction. No results yet. I filed a complaint against Amazon with the BBB. They FINALLY responded, saying again that the gift card was redeemed under another account, and that they can do nothing to help me because of that. Again, that was impossible...however, even if somehow the gift card was redeemed on another account, that's not MY fault. *I* still need my $125 back. The BBB closed the complaint after the response, claiming "neutrality" and that they don't resolve problems, only act as mediators. Why exist then? And it's OBVIOUS they don't care about PEOPLE. They go where the money is, namely Amazon. I have now contacted the Utah AG and the FTC about this. Amazon amd Kroger STOLE $125 from me, amd the BBB won't resolve the problem. I don't appreciate it. Don't deal with these people. Amazon,btw, has THE WORST customer service in the world, hands down.

for the last several months I've had up to 15 items that said IN STOCK, but I never get a ship date. I've spent hours on the phone with customer service and they try to find out why, but never get the issues resolved. I know others that have had the same problem. Did Amazon change a policy or what is going on with this problem. I've been a member for years and have never had this problem until lately.

We appreciate Amazon in general, but as of late hit two (related) snags that no one at the lower tiers of customer service has been able or invested in resolving. First, we used part of a gift card for an order, but later cancelled the order (it never shipped). The gift card balance was never restored (it remains stuck in "pending" mode - at the time of this writing, it has been stuck for about 2 weeks). We also purchased an Amazon gift card for a family member during Prime Days this past summer because there was a promotional $5. for purchasers of gift cards that were bought over Prime. Of course we have not received this. If we call or chat, the team members on the other end have been professional, polite, and entirely unable to figure out what is going wrong.

The last three orders were damaged or defective. After three phone calls over the space of a week and a half an hour on hold with people from India that can barely speak English and a half I finally got a refund for one of the orders. Now I have another damaged order that was supposed to be delivered today, Amazon Prime. But no, this one is damaged also and undeliverable according to their own tracking information yet after calling India they tell me they won't refund me for three more days until they receive the package back at some arbitrary Amazon warehouse? No it's so they can hold on to my money for three more days. I also received a smart bathroom scale that doesn't link to the app no matter what I do do trouble shoot it. I sent them an email, they said someone from customer service would contact me within 6 hours. Then I get another email from them saying that I sent an email to an email address that doesn't accept emails. Well they certainly accepted it, lied and said customer service would contact me and then said no they wouldn't after all, I just need to call India.

I ordered a blouse on Sept. 1. The original delivery date was Sept. 10-12. Amazon tracking says the carrier (Newlogistics) picked it Sept. 5. But when I checked with Newlogistics they showed they never received it. After Sept. 12 date passed, the new delivery date was changed to Sept. 16. That passed and changed to Sept. 21. I have not received my item and contacted the seller. They replied the delivery date had not passed yet, so they could not do anything. I next called Amazon customer service for a refund. They said they could not get me a refund because the Sept. 21 delivery date had not passed and they would contact the company (Woman Within) and wait for a reply for 48 hours even though I had previously contacted the seller through Amazon. It is ridiculous that a company can keep changing the delivery date and prevent you from asking for a refund. I don't ordinarily complain on public forums. For example, back in February I ordered yoga pants and received a white blouse instead. My son was in the hospital for over a month. I asked for a sticker by mail from Amazon to return it, but never received it. By the time I got around to requesting a refund, just over 30 days had passed. I didn't make a big deal out of it and just let it slide. When I have ordered items from Amazon itself, I don't have problems. But I will be sure to check who the shipper is and what company I am dealing with before I order again.