CB Transportation and Vehicles American Automobile Association [AAA] Roadside assistance and battery service

American Automobile Association [AAA] review: Roadside assistance and battery service

David SMB of Miami Beach, US

Oct 13, 2023 11:49 pm EDT

Verified customer

Featured review

In April I purchased a new AAA Battery. Since then I have had multiple problems with the battery going dead. I took the car to the dealer and they ran multiple test and determined there was nothing wrong with the car. They advised the battery would not hold a charge. I have called AAA about this repeatedly and they claim there is nothing wrong with the battery. As a result it has left me stranded multiple times. They claim the battery has a 3 year warranty, yet they refuse to replace it.

Today the battery died yet again. I called Roadside Assistance and they show up 2.5 hours later. The driver from AAA tested the battery and the test showed it was bad and needed replacement. He then charged the battery and ran the test again. The 2nd time it showed the battery only needed charging. He did not jump start the car. He put his equipment back in his truck and left leaving me there stranded with a dead battery. So I called AAA Customer Service and they refused to offer any help with replacing the battery. They said they would send someone back to jumpstart the car and they never showed. That was 11 hours ago.

Desired outcome: Refund what I paid for this defective battery and refund the membership fee because the Roadside Assistance Drivers have accomplished nothing and when called, do not even bother to come.

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American Automobile Association [AAA] contacts

American Automobile Association [AAA] phone numbers

+1 (800) 222-4357
+1 (800) 222-4357

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Emergency Road Service

+1 (800) 222-8252
+1 (800) 222-8252

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Membership Services

+1 (800) 793-0508
+1 (800) 793-0508

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Financial Services

+1 (866) 222-7871
+1 (866) 222-7871

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Insurance Sales

+1 (800) 222-4242
+1 (800) 222-4242

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Insurance Customer Service

+1 (866) 284-7222
+1 (866) 284-7222

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Motor Club Insurance Company

+1 (800) 222-7448
+1 (800) 222-7448

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Travel Services

+1 (855) 222-7879
+1 (855) 222-7879

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Website Support

+1 (407) 444-4240
+1 (407) 444-4240

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