Carvana
Reviews and Complaints

Their was nothing positive about my car buying experience with Carvana. In fact it was the worst experience in my life as far as buying a car.

In June of 2022 I took delivery of an 2013 Audi A4 Quattro that I paid $20,000 cash, I tried to return the car within the 7 day test drive because of undisclosed issues with the vehicle. They said that i could exchange for another so i picked out another car that wouldn't be ready until after the 7 day exchange allowance which they said they would extend so that i wouldn't be without transportation and they would pick up the Audi when they delivered the other car, when the delivery date came and went and no call text or email was sent to me and i called the said that the exchange had been deleted for some unknown reason and asked why I didn't want to keep the Audi and when i told them they ask if i would be willing to keep it if they fixed the problems and i said sure as long as they fixed the issues which one of them was to put 4 new tires because they had replaced 1 tire before i got it and with an AWD car you must replace all 4 tires at the same time because of tred wear and patern as to not ruin the AWD system. was told no problem so I kept the car. when I took the car to Firestone to get new tires Carvana told me that I had to file a claim with purchased company to get the work done come to find out tires are not part of the warranty so the claim was warranty, and my customer denied from advocate quit taking my calls. while they continued to shuffle me around to different people and gave me the run a round the car had a shuffle engine fail and was taken to a shop that they said was ok to replace the motor, the shop wanted to put a new motor in the car but Silverrock said they only had to put in a used motor, the shop didn't want to be responsable for a used motor they would for a new one so Silverrock sent them a used engine that they purchased shop installed and it was bad so a second motor was sent and installed but there are issues with it now it has been 18 months and i still do not have purchased car.

I honestly can say that I have not had anything positive happen in my interaction with Carvana. They would not take the car back within 7 days. They charged me much more than I should have paid, and the 'warranty' that they pay for stuff expired in 45 days, not 100, so I have been stuck with $1000 for tires, while I will also have to buy brakes and who knows what else.

They answer the text all cheery, but they can never help. All they do is waste your time and say they are sorry but can do nothing. I honestly hate them. I found out the owner is a felon, which doesn't surprise me.

I felt very apprehensive about buying a car myself, and this experience with Carvana has been my worst experience possible. When I picked up the car, it took 5 hours to get their computer to work properly. The whole thing just makes me so sad, and I really wanted this car to begin with. Now, I have thoughts about torching it on fire so I never think of Carvana again. They really don't even deserve 1 star, but you can't give them zero.

They seemingly approved my loan application, took thousands of dollars from my bank in downpayment, and forced me to buy an insurance policy. I then waited for several days with no response other than that the delivery of my car was on track. They finally texted me on the weekend and gave me 3 hours to complete some kind of "extra income verification" by providing them with tax returns. When I couldn't do that, they cancelled my order and offered me no help on how to regain the money I paid for insurance. The "advocate" I talked with online - a person named Valentina - was also incredibly rude and blunt. What kind of car dealer takes your money and then refuses to honor the loan contract?

My car was not delivered on the date(s) promised. Customer service refused to update me on the status of the car until 3 weeks into delivery process and the car was already 2 weeks late. Customer service consists of excuse robots and canned responses regurgitated from the corporate script. The worst customer experience I have suffered through in my life, and I am old.

Carvana borders on a scam. If it cannot guarantee delivery, doesn't track its shipments and refuses to provide any information about weeks-long delays, it should be legally prohibited from operating as a business.

Several months ago I purchased the above car from carvana. I paid almost 17,000 for the car. I did not purchase extended warranty because I assumed at that price I was getting a decent car. I have driven the car less than 6000 miles and now I am told there is a leak that will damage the engine if not repaired at a cost of 5,000. I am asking carvana for compensation for this repair. They are not going to do anything. I cannot afford this loss. I took out a loan on the car. It is obvious this car was not checked out before being sold to the public. I should not have to pay for Carvana's negligence.

To whom may concern?

Weather you take care of my issue or not I will continue to write negative reviews every single week to let others know not to trust you guys. Someone needs to warn the customers about your tactics. I will take ads on how bad you guys are really are. You guys say you do a so called 150- inspections which I do believe you don't do because if you did you would not have sold a stolen car to a customer. The repair shops catch it, and you don't. You guys are full of excuses. You probably dismiss this and go about your business in ripping people off.

This is my Problem. It's sitting in a repair shop since October 2022 because it needs a new engine. So, we are stuck with lemon.

We bought a 2011 Cadillac SRX from Carvana April 4th of 2022 later that same year in October 22 the engine lights came on and I had to replace the water pump and the belt twice. I call them in October and the rep said it is what is. Now in January 2023 I need a new engine. I took it to 2 different repair shops and said the same thing I need a new engine. So, I took it to the Cadillac dealership to make sure and they told me that this car has never been service in a very long time. He said he never saw anything like this and said this car had problems before it got to me, I have been going back and forth with Carvana with no end sight. I have all the records of the services that has been done since we had it.

They keep telling me to reach out via there chat service 24/7. They never ever help me. I even called them, and the rep and he said it is what it is and hung up on me. Be very careful when doing business with them.

Learn from my mistake!

This was my mistake for entrusting them and also because with BridgeCrest Financial they work together to benefit them not you.

One star is too much for them.

ZERO STARS

This is there Reply from Carvana

An hour ago

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed on to the proper department. Our team of dedicated advocates is always here to answer any of your questions, so please don’t hesitate to reach out via our chat service 24/7.

We bought a 2011 Cadillac SRX from Carvana April 4th of 2022 later that same year in October 22 the engine lights came on and I had to replace the water pump and the belt twice. I call them in October and the rep said it is what is. Now in January 2023 I need a new engine. I took it to 2 different repair shops and they same the same thing I need a new engine. So, I took it to the Cadillac dealership to make sure and they told me that this car has never been service in a very long time. He said he never saw anything like this and said this car had problems before it got to me I have been going back and forth with Carvana with no end sight. I have all the records of the services that has been done since we had it

I purchased a vehicle from CARVANA, April 2021. I have only driven the vehicle 18987 miles. Regular maintenance like clock work. Like a clock that does work mind you. The engine has failed. It's also a low mileage vehicle . CARVANA / SilverRock have side stepped the issue. The BBB and Attorney Generals office have been contacted. I have been without an operable vehicle since July 2023. "Petition to file a Class Action" is well overdue! If there was a negative rating bar, I'd rate CARVANA -5!

Reference numbers to complaints:

BBB #[protected]

Davis Miles PLLC, AZ-CMG-MCS

ARIZONA (Attorney General's Office), #YAOHO-JQG8N and CIC #[protected]

My Complaint

This company cannot be trust at all. Be careful.

On May 4th of 2022 I bought a Cadillac SRX later that same year I had to replace the water pump twice. In January of 2023 the engine light came on as well as other lights came on. I took it to 2 Cadillac dealership & 2 auto repair shops, and they said the same thing that I need a new engine. The Cadillac dealership they never ever so an engine like mine before. The Cadillac dealerships & the 2 repair shops said the same thing, this has never gone through their so-called 150 inspection because if they did, they would have found the problem. One star is really too much for them. ZERO STARS across the board.

When I bought the car from Carvana they never gave me a copy of the contract when the car was delivered. I did not know where to make the first payment and when I contacted Carvana on 27 November trying to make the first payment that was due on 1 December 2023 they transferred my call to Bridge crest and that is the first time that I learned that they would not accept a credit card payment. They wanted me to pay by debit card (I do not have a debit card) and they wanted me to sign up for auto pay which I will not do, or they wanted me to drive 34 miles round trip to the nearest Walmart to make a payment. I mailed them a payment on 27 November 23 and Bride crest telephoned me every day from 28 November (3 days before payment was due) through 9 December 23 asking where my payment was. I found out today that they had processed my payment on 7 December and yet they called me on 8 December and 3 times on 9 December (after they had already processed and cashed my check payment). I asked them to provide me with a monthly statement showing how much went to principal and how much went to interest. I was informed that they will not do that. If I want a monthly accountability of my payment, I must telephone them each month (every time I call them, I am on hold for 45 minutes to 1 hour). When I was unable to resolve the problems with both Carvana and Bridge crest I wrote them a letter on 6 December 2023 requesting binding arbitration. I was told by Carvana Resolution Department that it had to be done within 30 days of signing the contract. After I proofed to them that was not stated in the contract, I was informed that the only way that I could have binding arbitration was to hire an attorney and my attorney had to contact Carvana attorney. I told them that it was NOT REQUIRED to hire an attorney for binding arbitration. I have excellent credit, my credit score is 820 and Bridge crest is threatening to try and ruin my credit if payments are late. So the only way that I can VERIFY that Bridge crest has actually received my payment is to call them every month and be on hold for 45 minutes to 1 hour. That is totally unacceptable. When I asked the Bridge crest Supervisor which government agency regulates them I was told that if I wanted that information I needed to research and find it on my own. This is the WORSE FINANCIAL COMPANY that I have ever dealt with. I am a US Marine and RETIRED US Army. This is a terrible way to treat veterans and senior citizens!

Placed order on Nov 3rd.Deposit for delivery 1,590.00 up front. Waited until instruction by e-mail. 4 days later I get an e-mail to Identity Verification,

Address Verification. Everything sent on 7th of Nov. The sales man told me needed more Info to finalize the sale. I was on the phone over an hour sending him all info. They have my bank acct# ,My full address, My house bills payment. Copy of my Insurance I added on the new car I was buying,plus Copy of my drivers license,front & back . The Sales man said it wasn't enough to finalize and need one more document. Proof of residency in the past 25 days. I sent him more then 3 documents & still wasn't enough. After over an hour ,I told him that was all I had. after putting me on hold,again, still no deal. I had until 830 pm before offer expires. Nov 7th. He ask me if I wanted to cancel the sale. I told him yes,after being on the phone almost 2 hours with him. I told him I didn't want to lose my delivery deposit. He told my that would not happen,and would send my delivery deposit back within 3 to 4 days. It's Dec 2nd now,and still no return of my deposit. I've called several times only get a run around that the ticket was put in for my deposit. Finally on Dec 1st After many time talking with representatives I got an answer... No refund would be returned. Was told missed the 24 hour deadline. Unbelievable. I didn't even receive an e-mail until 3 days later to instruct me my next steps to purchase the car. So how can they tell me I only had 24 hours to complete the deal?

This is what my engine looks like from the inside after the dealership check it out. The Certified mechanic said he never saw anything like this before. He told me that oil change hasn't been done in quite some time I told him when I bought the car, I did all the Maintenace needed but. He said the was alright bad when I received it. Carvan didn't a good job taking care of the car. They do just enough for the car to pass. Dealership said I need a new engine the is $16k. This is total lemon & the care is useless. I am glad I kept all the Maintenace records from day one. I had 2 Cadillac dealership & 2 repair shops, and they said the say.

Someone needs to hold accountable for their actions. If they are willing fix their major problems, then shut them down completely. The don't deserve to be in business. We don't have that kind of money to throw around. Can someone do something. Other states class action lawsuits.

They say they do 150-point inspection I don't believe that's true. Buyers beware of their tactics. They are not honest. They take short cuts. You will probably have trouble after the 4 months. Do yourself a favor and do a complete diagnostic check on the 1st but don't let pass 7 days or you be regret it dearly.

Please share this on all your social media sites & post on your wall.

11/28/23 4:08pm

This is what my engine looks like from the inside after the dealership check it out. The Certified mechanic said he never saw anything like this before. He told me that oil change hasn't been done in quite some time I told him when I bought the car, I did all the Maintenace needed but. He said the was alright bad when I received it. Carvan didn't a good job taking care of the car. They do just enough for the car to pass. Dealership said I need a new engine the is $16k. This is total lemon & the care is useless. I am glad I kept all the Maintenace records from day one. I had 2 Cadillac dealership & 2 repair shops, and they said the say.

Someone needs to hold accountable for their actions. If they are willing fix their major problems, then shut them down completely. The don't deserve to be in business. We don't have that kind of money to throw around. Can someone do something. Other states class action lawsuits 11/21/23 8:19pm

Why is it taking so long for anyone to respond to our complaints about Caravan? I don't hear about the crooks at Carvana. Someone needs to hold them accountable for their actions. Someone needs go to their facilities. The DMV should send people over there to see what's really going on. I believe they don't do any 150-point inspection. As soon as their warranty expires that when the trouble begins. Not sure why they keep getting away with it

FRAUDS and THIEVS!

Carvana stole our $995 shipping fee because after arriving to our scheduled pickup location, Carvana disclosed the car needed a possible major repair and refused to sell it to us in that condition. Carvana disclosed at the pickup that they would make the repair as soon as possible. In the end, Carvana disclosed they did not in fact repair the car as promised and attempted to sale the car to us unrepaired. This is fraudulent!

We were originally scheduled to pick up our car on November 6 from Nashville. That appointment was rescheduled to November 7, 2023 due to repeatedly inaccurate, contradictory information we received from Carvana’s representatives and underwriting department. This location was about a 2 hour driving distance from our home. My husband and I took off work for 2 days in a row to make these appointments.

When we arrived in Nashville on November 7, we were told by the Carvana representative that the car we were purchasing had a check engine light that indicated there was something wrong with the modular and that they would not sell the car in the current condition. We confirmed with the representative that the modular is the computer system of the car and a major repair. The representative assured us that the car would be repaired ASAP and that more than likely the entire modular would be replaced. The representative assured us that she would keep us informed of the car repair by texting us updates.

From there we made arrangements to have the car delivered to our home the following Monday November 13 so that we would not have to take off work again and drive out of town for the pickup.

We never received an update from Carvana regarding the repair as promised. The Carfax were never updated with the modular repair. We called Carvana REPEATEDLY and sat on the phone for SEVERAL HOURS attempting and begging for repair updates before the scheduled delivery. There were never any repair updates. All we received from Carvana was a lot of call transfers, a lot of being put on hold and unfulfilled promises of call backs.

We also texted their live representatives begging for repair updates with no response.

We asked the Carvana representatives to document on multiple occasions that if we did not receive documented repairs made before the delivery time, we would not accept the car in an unrepaired state.

We were told by 2 Carvana representatives that the delivery representative would have documentation regarding the modular repair. This was told to us on the morning of the delivery as well.

When the delivery representative from the Bessemer location called to let us know she was on her way with the delivery, she had no information of any repairs completed on the car. She told us that the Nashville location would have that information. The Nashville location said they did not complete the repair because the car was being shipped to the Bessemer location.

According to the Carvana Nashville location, no repair was made. According to the Carvana Bessemer location, no repair was made. According to the several Carvana Representatives we spoke to for hours on the phone, no repair was made. NO REPAIR WAS COMPLETED ON THE CAR PRIOR TO THE DELIVERY DATE and Carvana still tried to sell us this car.

The delivery representative rescheduled the delivery for November 19. Hours after the delivery time was missed, we received an email from Carvana indicating their car check point list. The link they sent DID NOT WORK.

We then contacted Carvana for a refund as we could see clearly that after many attempts of trying to work with Carvana, that Carvana did not want to sell the car in good faith. We were told by the representative that because Carvana was not able to provide the car repaired, also she could see our many documented attempts requesting repair updates, that subsequently and fairly our $995 shipping fee and down payment would be refunded.

We waited for days and never received any communication regarding the shipping fee.

We called Carvana on November 17 and were told by a representative that our shipping fee would not be refunded as promised due to the following reasons:

1. Carvana disclosed to us at the pickup location November 7 that the car needs a possible major repair and refused to sell the car for that reason.

2. Carvana disclosed on November 7 at the pickup location that they would make the repair as soon as possible.

3. Carvana rescheduled a delivery date for the repaired car on November 13.

4. Carvana disclosed repeatedly they did not make any repairs as promised leading up to the day of delivery.

5. Carvana changed their mind and decided they will not refund the $995 shipping fee as they had originally promised.

It appears to us that Carvana attempted to sell us a car that they disclosed had modular issues. Although Carvana promised they would repair it ASAP. In the end, Carvana refused to make the repair and stole our $995 shipping fee. It is my hope that Carvana did not turn off the check engine light and resale the car to a different consumer.

We should be refunded a minimum of our $995 shipping fee for a car that we never received due to no fault of our own. What should also be considered is all the time wasted with hours of phone calls to Carvana, the days taken off work for pick up and delivery dates, and the missed opportunities on other cars we could have purchased.

I am requesting again that Carvana do the right thing and refund our $995 shipping fee as promised.

I bought a 2011 Cadillac on May4th 2022. Later that same year I needed to replace the water pump and the belt twice. Now moving on to 2023 I started getting more problems. Now I need a new engine that is going to cost me16k.

 

2 dealerships and 2 auto repair shops said this car was not maintained probably before it got to me. I have reached out to them many times before I got someone to pick up and I told them the problem I am having and said it is what it is and hung up on me. I don't have that kind of money to throw away like that. Carvana has been ripping customers off for a long time and seems no one is holding them accountable for their actions. They are in trouble in many states. I believe they do not do inspections on the car. Someone needs to investigate their facilities. 

 I hope you can shed a light on them for their bad practices and many others like myself..  12:36 pm 11/17/2023

I made a compliant to the DMV in New York City. I also wrote a compliant to BBB. I am going to hire a lawyer because Carvana is a bunch of crooks. I bought a 2011 Cadillac on May 4th, 2022, and started giving problems later that year and the Representative told me it is what it is. I had the water pump & the belt replace twice costing thousands of dollars. I took it to a number of repair shops & dealership, and they said this car was not well maintain well. The facilities said I need a new engine. I should not be having this issue. It's been in the Dealership for 3 weeks and counting. I think that someone should investigate their facilities wherever they do business. A few customers in different states are having the same as me. I really, they don't do a good job when comes to mainlining their cars. I have receipts of the work that has been done and estimate that needs to be done. I have numerous

Purchased a Porsche from Carvana 10/23/2023 two weeks ago. Found out today car needs over $4700 of work, alignment, 30K tune up service, oil change, brakes need flushing, problem with tires. This should have been done before sold to me, and I never got any definitive answers about issues during purchase. Car had 32900 miles when I bought it so these things were over due. Took car to certified Porsche service dealer today and found out all these issues. Carvana refuses to help with the cost and will not pay anything. I never would have purchased car and traded my previous car to them if I knew this up front. They say they completed an inspection but did not acknowledge doing any of the needed services.. I paid out a lot of money less than 14 days ago and now I am faced with these costs I cannot afford. Please call or email me for help and advice. Today is 11/6/2023

William Souder

[protected]

Jonesboro Georgia

[protected]@aol.com

I received an offer on my Tesla model Y for 46600 which I had already submitted all of my documents for and then I went to the website to check what the car would be worth in a different color and they changed my offer to 39300 and refused to reinstate it despite it being an obvious mistake and they also didn't provide any warning that the offer would be overrided. This is so messed up that I won't get the offer for a simple inquiry. Totally ridiculous.

We all should take them to court and file a lawsuit. They need send inspectors to their facility to check what the hell is going at those places. The BBB should step up and give a poor rating. I bought my 2011 Cadillac SRX May 4th, 2022. Now I need a new engine. The customer service starts off ok, but you have a problem that's when the nightmares begin really bad. They rush you off the phone and then it goes all down here from there. We all should come together and challenge their practices.

purchased my vehicle {2022 nissan maxima} noticed a feeling in the front end{vibration} took to dealer and had it checked out,was told vehicle has damage under the front of the car which has pushed back the plate and its way out of line ,was told 1 tire was a mix match to the rest which is on the front passenger side also chunk was found to be missing from mix matched tire.at this time the service manager pointed out that the over spray on the grill was due to repairs from a body shop that did the repairs from the front end damage but the vehicle still had damage to the underneath that was never disclosed at the time of purchase.carvana has a 7 day return policy after that silverrock carries the warrenty for 100 days at which the vehicle was taken to two body shops who reported the same damage as far as repairs needed.when the claim was turned in it was denied stating the dont cover cosmetic repairs.the repairs are not only cosmetic but a safety hazard as the frame thats damaged is part of the front end problem that was the reason to bring in to dealer,the 100 days is running out and im not getting any help as to getting my vehicle repaired.im not happy with the service after the promises made at time of purchase also not being told the truth.they claim they inspect every vehicle and i want to know who and when did this inspection happen and why wasnt damage disclosed.this damage would of been noticed if inspection was done like they say there inspections are done,this matter needs to get resolved asap.

Subject: Urgent Resolution Required for Deceptive Sale and Unresolved Issues

Dear Carvana Support Team,

I hope this email finds you well. I am writing to express my deep disappointment and frustration with the recent experience I had with Carvana, involving the purchase of a vehicle that has resulted in significant inconvenience and distress. I believe it is essential that my concerns are addressed promptly and effectively.

Upon receiving the vehicle, I purchased from Carvana, it became painfully evident that the representation made in the advertisement was nothing short of misleading and deceptive. Two tires were clearly bald, the driver-side brakes emitted an incessant squeak, and most alarmingly, the Apple CarPlay system, which was a crucial aspect for me, was non-functional. This misrepresentation has caused me substantial inconvenience and compromised my safety.

I wish to emphasize that both Carvana and SilverRock were promptly notified of these issues within seven days of the post-delivery inspection. Additionally, it was communicated that my attempts to rectify these issues were hampered by the unreasonably long wait times at the Land Rover dealership, where I was unable to get the necessary repairs done in a timely manner.

This predicament has had dire consequences for me. The resulting collision has sent my insurance premiums skyrocketing, placing an undue financial burden on me. Furthermore, the accident has rendered the vehicle unusable, leaving me without reliable transportation. My livelihood has been directly impacted, as I am now unable to commute to work. The domino effect of these circumstances has turned my life upside down, and I find it wholly unacceptable that Carvana's misrepresentation and negligence are the cause of this turmoil.

I implore you to take immediate and effective action to rectify this situation. It is not only my right but also my earnest expectation that Carvana will rectify the issues with the vehicle, including repairing the Apple CarPlay system, and provide me with the means to restore my life to some semblance of normalcy. Compensating for the increased insurance premiums and any further financial losses resulting from this ordeal is also warranted.

I sincerely hope that Carvana takes this matter seriously and demonstrates a commitment to customer satisfaction and ethical business practices. I look forward to a swift resolution to this matter and a return to a state of stability in my life.

Please respond to this email at your earliest convenience to discuss the steps that will be taken to address these issues promptly. In the absence of a satisfactory resolution, I will be left with no choice but to explore all available avenues to protect my rights as a consumer, which may include seeking legal counsel and pursuing legal action against both Carvana and SilverRock. It is my hope that such extreme measures can be avoided through your swift and earnest attention to this matter.

Thank you for your immediate attention to this urgent matter.

When I tell you I have had the worst car purchase experience with Carvana ever in life. I went on-line last month 5/2023 and purchased a vehicle. A nice 2010 Audi S5 with 39,000 miles on it. Picture did no justice too this vehicle at all. It was the most beautiful car ever in person. It was black and shined like a coin. I had to pick it up an hour and a half away due to them not delivering in my area. So I picked up the vehicle and drove it home. It drove excellent on the highway. Got up to 200 mph but I was just cruising and enjoying the convertible car I have just purchased. When I arrived home and drove in my driveway the service engine light popped on. I said, you got to be kidding me. Now mind you, I picked up in Norfolk, Ma and of course you cannot get anybody from that office. So I called and I talk to Silver rock warranty and I took the car to Firestone and they said a hose popped off and they fixed it but said to drive it and see if it don't come back on again. So next day had to take car for inspection and tint was too dark was 14 % and Ma need to be at 35%. Called Silver rock and put in a second claim in two days and went to Mr Tint next day took off tint, filled up tank $60 and paid for inspection $35. After I picked my granddaughter up from school and was driving home, car overheated. Had to stop three times before I made it to my driveway and again called Silver rock for the third time in a week and wanted to take it to a transmission shop which was 32 miles away. Towing company from warranty told me that I had to pay $175 to have car towed. I told her the devil is a lie...called Carvana from a different phone due to them having my number stored in the system. Spoke to a lady and I swapped out the car for another S5 2017. Cost a bit more but was another beauty. Made appointment for pick up and they was to pick up old vehicle here at my home. That car was pulled in the garage since it overheated I could not drive it to drop off. Picked up new car on June 5th drove home hour and half away and needless to say, when I pulled in the driveway guess what service engine light came on in this car. Took it to Firestone and they don't have the Audi experience so I was informed to take it to the dealer. Called Audi and they took it on June 12th and today is June 15th and vehicle is still in the shop. Silver rock will be sending out an inspector to inspect the Audi decision on my repair on the vehicle. I said I hope you all are sending an Audi specialist to the Audi dealer and not sending someone who works on a Ford at the Audi dealership. I am beyond pissed off at this ordeal with these cars. Oh and did I mention, black car was just picked up last night june 14, 2023. Said they will be here between 7-8 pm and he showed up at 10:30 and almost had to drive back to New York because people do work in the morning. So now I drove this car maybe three times and it is sitting in the shop not drivable and my payment is due on the 7/5. Go figure. I have so many calls to Carvana listed on my call log and still no car. Told me I can rent a car and Silver rock pays only up to $400. I am so over Carvana...They get a -----------0000 from me.