CB Banks Citizens Bank Debit card and customer service

Citizens Bank review: Debit card and customer service

Anthony Giardina of Hamburg, US

Aug 28, 2023 1:27 pm EDT

Verified customer

Featured review

My name is Anthony Giardina. My account number is, [protected]. My debit card number is [protected]. I called customer service to report a charge on my card of something that I did not recognize. The gentleman on the phone said he would file a claim. When he told me my card would be deactivated, I said I would rather not do that. He said it was too late. I asked to speak with a supervisor. Jessica eventually came on the line. I explained the situation and she said she would get an emergency reactivation. She would notify me when it was done. Three hours later she called and said it was done. This morning, Monday August 28th I called customer service top make sure my card was good as I was taking 2 clients out for lunch. When I tried to use my card, it was rejected. I was embarrassed. After two people in your bank said it was good. I called customer service today and was told by supervisor Ashley. that the card was no good. I have about $40000.00 in your bank, and it means nothing to your customer service. Either they were lying to me or just incompetent. Either one tells me to find another bank. I also just paid off a $129000.00 mortgage with your bank. I was told by Ashley that she was as high as I can go with this complaint. Amazing.

Desired outcome: I would like to be compensated for my embarrassing situation or should I just find another bank

Citizens Bank - auto loan payoff 21

Citizens Bank - Citizens Changes Monthly Loan Amount 24

Resolved

Citizens Bank - overdraft fees 78

Resolved

Citizens Bank - refusal to close my bank accounts 18

Citizens Bank - citizens bank fees 5

Resolved

Citizens Bank - balance transfer fees 1

Citizens Bank - services

Citizens Bank - Sommerville location

Citizens Bank - Customer service - there is none 1

Citizens Bank - Pay my bill

View all Citizens Bank reviews and complaints

Previous review Next review

0 comments

Add a comment

Citizens Bank contacts

Citizens Bank phone numbers

+1 (877) 360-2472
+1 (877) 360-2472

Click up if you have successfully reached Citizens Bank by calling +1 (877) 360-2472 phone number 1 1 users reported that they have successfully reached Citizens Bank by calling +1 (877) 360-2472 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (877) 360-2472 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (877) 360-2472 phone number

100%
Confidence score

Checking and Savings Accounts

+1 (800) 922-9999
+1 (800) 922-9999

Click up if you have successfully reached Citizens Bank by calling +1 (800) 922-9999 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 922-9999 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 922-9999 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 922-9999 phone number

Checking and Savings Accounts

+1 (800) 600-0008
+1 (800) 600-0008

Click up if you have successfully reached Citizens Bank by calling +1 (800) 600-0008 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 600-0008 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 600-0008 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 600-0008 phone number

Student Loan Applications

+1 (866) 259-3767
+1 (866) 259-3767

Click up if you have successfully reached Citizens Bank by calling +1 (866) 259-3767 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (866) 259-3767 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (866) 259-3767 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (866) 259-3767 phone number

Student Loans

+1 (888) 411-0266
+1 (888) 411-0266

Click up if you have successfully reached Citizens Bank by calling +1 (888) 411-0266 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (888) 411-0266 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (888) 411-0266 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (888) 411-0266 phone number

Education Refinance Loan Applications

+1 (866) 259-3767
+1 (866) 259-3767

Click up if you have successfully reached Citizens Bank by calling +1 (866) 259-3767 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (866) 259-3767 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (866) 259-3767 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (866) 259-3767 phone number

Education Refinance Loans

+1 (800) 340-5626
+1 (800) 340-5626

Click up if you have successfully reached Citizens Bank by calling +1 (800) 340-5626 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 340-5626 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 340-5626 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 340-5626 phone number

Application for a New Home Loan

+1 (800) 999-0216
+1 (800) 999-0216

Click up if you have successfully reached Citizens Bank by calling +1 (800) 999-0216 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 999-0216 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 999-0216 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 999-0216 phone number

Existing Home Loan

+1 (888) 514-2300
+1 (888) 514-2300

Click up if you have successfully reached Citizens Bank by calling +1 (888) 514-2300 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (888) 514-2300 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (888) 514-2300 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (888) 514-2300 phone number

New Mortgage Applications

+1 (800) 234-6002
+1 (800) 234-6002

Click up if you have successfully reached Citizens Bank by calling +1 (800) 234-6002 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 234-6002 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 234-6002 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 234-6002 phone number

Existing Mortgage Customers

+1 (888) 333-5145
+1 (888) 333-5145

Click up if you have successfully reached Citizens Bank by calling +1 (888) 333-5145 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (888) 333-5145 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (888) 333-5145 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (888) 333-5145 phone number

Credit Card Applications

+1 (800) 684-2222
+1 (800) 684-2222

Click up if you have successfully reached Citizens Bank by calling +1 (800) 684-2222 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 684-2222 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 684-2222 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 684-2222 phone number

Credit Cards

+1 (888) 333-0246
+1 (888) 333-0246

Click up if you have successfully reached Citizens Bank by calling +1 (888) 333-0246 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (888) 333-0246 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (888) 333-0246 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (888) 333-0246 phone number

Personal Loan Applications

+1 (866) 999-0107
+1 (866) 999-0107

Click up if you have successfully reached Citizens Bank by calling +1 (866) 999-0107 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (866) 999-0107 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (866) 999-0107 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (866) 999-0107 phone number

Personal Loans

+1 (877) 670-5200
+1 (877) 670-5200

Click up if you have successfully reached Citizens Bank by calling +1 (877) 670-5200 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (877) 670-5200 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (877) 670-5200 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (877) 670-5200 phone number

Wealth Management

+1 (800) 862-6200
+1 (800) 862-6200

Click up if you have successfully reached Citizens Bank by calling +1 (800) 862-6200 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 862-6200 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 862-6200 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 862-6200 phone number

Existing Business Banking Customers

+1 (800) 428-7463
+1 (800) 428-7463

Click up if you have successfully reached Citizens Bank by calling +1 (800) 428-7463 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 428-7463 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 428-7463 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 428-7463 phone number

New Customers

More phone numbers

Citizens Bank emails

gradon.a.tripp@rbscitizens.com

100%
Confidence score: 100%

Support

clientservices@citizensbank.com

100%
Confidence score: 100%

Support