Comcast / Xfinity review: Billing 1

I hope this email finds you well. I am writing to express my extreme dissatisfaction with the service I have received from Xfinity since I joined in June 2023. I am deeply frustrated with the continuous issues related to billing and unfulfilled promises made by your customer service agents.

I became a customer of Xfinity in June 2023 with the understanding that my monthly charges would be $95. However, I have consistently received bills that do not reflect this agreed-upon rate.

Despite contacting Xfinity every month to rectify this issue, I have received no resolution. Each time I call, your agents promise that the problem will be resolved, but the incorrect charges persist.

To make matters worse, this month's bill includes a charge of $470.02 for installation, even though no technician has come to install any services at my location. This is not only unacceptable but also a severe inconvenience.

I am writing to request an immediate and comprehensive resolution to these ongoing issues. I no longer want to deal with incorrect charges and unfulfilled promises. I expect that my billing will be adjusted to the agreed-upon $95 per month, and the erroneous $470.02 installation fee will be removed promptly.

I kindly ask that you investigate this matter urgently and provide a response within the next seven days. I believe it is in both of our interests to resolve this situation as soon as possible.

If these issues are not addressed promptly and satisfactorily, I will have no choice but to escalate my complaint to the relevant authorities and consider alternative service providers.

I appreciate your immediate attention to this matter and look forward to a swift resolution.