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JumpStart Games review: Recurring monthly payment 16

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Author of the review
6:46 am EDT
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My complaint is similar to Chopperman regarding recurring monthly payment for Jumpstart childrens' games. I need the email address for them, which is not on their website, so that I can contact them to stop the payments and if they do not, to then to provide evidence of the email contact and refusal to the relevant authorities and bank to initiate action to stop the payments.

Update by Wross
Jun 05, 2011 6:44 am EDT

My complaint is similar to Chopperman regarding recurring monthly payment for Jumpstart childrens' games. I need the email address for them, which is not on their website, so that I can contact them to stop the payments and if they do not, to then to provide evidence of the email contact and refusal to the relevant authorities and bank to initiate action to stop the payments.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

16 comments
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aubreylflores
rockwall, US
Feb 11, 2023 4:07 am EST
Verified customer This comment was posted by a verified customer. Learn more

i’m so confused because i’ve never even heard of this, i’ve never subscribed to anything like it, and i’m getting 27$ monthly charges for it… what’s going on and how do i fix it?!?

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Heidi Jones
, US
Jan 03, 2017 9:39 pm EST

Same problem. Just charged me 100 dollars after a year of not charging.

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Jessica Jean Vamos
, US
Dec 04, 2016 11:59 am EST

I have a different deal I agreed to the charges at first because my son wanted to play bit later I tried to stop payment because my son no longer was playing on the website and they still keep charging me for it and I can't get them to stop 🔴

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texmex1058
houston, US
Jul 12, 2016 5:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This company jeeps charging my credit card every so many months. This is the third time that I am having to call them, of course no answer. And have my bank deal with this company charging my visa without approval or even my knowledge of knowing they are doing this until I see my statement. I will now have to change my visa number and deal with payments that I already have coming out monthly. I am so pissed about this company.

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Krista Jensen-Campbell
, US
Nov 04, 2015 12:38 pm EST

I woke up to a renewal charge to my account for a yr membership. I did not authorize this charge or attempt to renew. I found how to cancel my membership on the website after looking for 30 mins. I also sent an email to the support to cancel my membership an reimburse me my money. I have heard nothing from them. When I contacted my bank they gave me a number to call. [protected]. I have been calling all morning only to hear the mailbox is full please try again later. Very upset!

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Irla2009
, SE
Aug 24, 2015 9:34 am EDT

I have the same problem. I try to cancel the subscription but they keep withdrawing from my account.
Swedish bank can do nothing.
No replies from the company, but an email with a link that does not work.
Horrible.

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ismail moffat
, NZ
May 21, 2012 11:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi, I want to stop my re0ccuring payments through my credit card . How do I do that

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christine tibbitts
, US
Oct 11, 2013 9:45 am EDT

this charge was put thru without my authorization and is dated [protected]. we were traveling then and no one authorized this charge. please cancel

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maryann farrell
Melbourne, AU
Jan 27, 2013 6:25 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have been debited for jumpstart for over 2 years, my kids don't use it any more so mum gets stuck with the costs. I will definitely try the address above, thanks heaps mary-ann

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walter_nicholes
, US
Jun 15, 2012 9:24 pm EDT

support@adventure.com, and the number is [protected]

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tricia66
belfast, GB
Jun 06, 2012 8:26 am EDT

Just checked my account and bingo as you say payment taken out with being first consulted very unhappy ... how do you get your money back..help

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Altax
, IN
May 28, 2012 9:38 pm EDT

Contact them here --- > copy paste the link ---> http://www.jumpstart.com/CustomerCare/CustomerCare.aspx

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Altax
, IN
May 28, 2012 9:17 pm EDT

You can contact them here... http://www.jumpstart.com/CustomerCare/CustomerCare.aspx

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aliwithani84
Albuquerque, US
May 21, 2012 12:01 pm EDT

Do you have the number little Brenda.

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JelenaK
Edensor Park, AU
Mar 30, 2012 4:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Same story here how can I stopped them ?Please advise as it is annoying !

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lolaramirez109
Ferris, US
Aug 31, 2011 4:13 am EDT

support@adventure.com
I also received monthly charges but no email. This is the email I discovered to cancell my subscription and if worse comes to worse your bank statement should have the telephone number that you can call. Mine does and here it is :
[protected]. Good Luck

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