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Rakbank / The National Bank of Ras Al Khaimah

Rakbank / The National Bank of Ras Al Khaimah review: harassment 49

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1:37 am EST
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I have been on default for more than 4 months with RakBank Credit Card since I got terminated with my previous company and just recently joined a new company. Last month of November, I paid the amount of AED 700. Then I received a call again from certain Mohd (+[protected]) saying that it's not enough and I have to pay more than 1000 otherwise they will file a police case against me. I have explained to him thati just recently joined a new company and I could only pay for this amount.
Mr. Mohd (+[protected]) started calling me and relling me indecent words, such sa B*ch, stupid lady, idiot and the F* word. and even sent me an SMS that CID is already hunting you, and then he called me that He will make sure that I wil be put in jail and will be thrown inside the jail like a pig and get raped there and started to say I'm a very indecent girl with very bad attitude and other things which made me cry and worried. How could he say those words? I don't know him and he doesn't even know me. When I explained why there is delay on my payment, he told me to shut UP and he doesn't need my explanation. He's saying that even if I pay him 1Million Dirhams still he will not accept it and he will make sure that I will be insifde the jail and get dumped there. Such a prestigious bank treats their customer like this? what can I do if I lost my job and the fact that I did not leave the country means I am willing to pay them back and wil never turn back on my obligations. They should understand that there is economic crisis and unexpectedly I got terminated and I know my obligations.

Rakbank / The National Bank of Ras Al Khaimah customer support contacts
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P.O. Box 5300, RAK Operations Centre, Emirates Road, Ras al-Khaimah, AE

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Dear Mr. Khan,
Request you to provide your contact details to assist you further.

Regards,
RAKBANK team
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The complaint has been investigated and resolved to the customer's satisfaction.

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49 comments
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rakbankcollectionhater
, AE
Jun 08, 2010 3:43 am EDT

I have also the same experience on the RAKbank collection department, they dont even listen on their customers they just simply harassing us for them to meet their target. I was driving one day then one superior called me and yelling at me. Everytime I will explain why I did not make the payment she will say shut up and telling "that is not my problem". She always screaming and thinking that I false promises. She dont even speaks clear english and without even telling her name she said all the bad words she wanted to say. It is totally opposite of the attitude when they are asking for new clients or should I say new victim.

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uae-2010
, AE
Apr 05, 2010 7:02 am EDT

Ignore the calls from collection agencies. do not listeten to them. disconnect the phone whenthey cross the limit. they are not iinteresrted for any full settlement. because they will lose one sheep for next months dinner. poor fellows. better letter eat thier on # and others.

One day received 300 miss call within 30 mts without any gap! then I realised that he is one of the donkey working for a sudane lawyer.

By gods grace I paid the full amount of dues even 1000 xtra. now let him eat his #.

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krishnamc
, AE
Mar 12, 2010 5:26 am EST

This is majorly like all of you'll who have a financial crunch; they too get pressured, infact they have been told by their superiors to try and get the amounts at any cost or else work extra hours. All these people you speak about are harassed at work;by either making them stay uptil late at work, put them down for even the smallest targets they achieve. truly how you'll were treated was wrong and unacceptable to anyone. But i think informing the police or higher authorities would have been good. Abuses should not be tolerated..

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MickDXB
, AE
Jan 20, 2010 5:44 am EST

This is my recent letter to rakbank that will never be read...

I am going to write this the way that rakbank writes to me.in all upper case letters like I am screaming. I had a rakbank card. I wasnt paid at my job so I couldnt pay rakbank as regularly as I would like to. now, unlike every other civilized bank in the world, rakbank routinely threatened me in the professional manner in which it believes. I tried to make contact to sort it out and 8 times over 2 months, I was told that someone would contact me and they never ever ever did! then I finally got a new job and made an immediate payment of 250% more than I was threatened to pay. it has now been just over a month and I receive a phone call from collections asking me if I am * *... I said "yes"... then they began screaming at me without letting me speak. very professional, very adult. I am very shocked. I have never seen this in any organization in my 39 years.in every attempt to contact rakbank to sort out things, they never returned my call. I suppose it is better to scream at someone on the phone like it was a personal loan from an illegal loan shark not a national bank. my card was cancelled some time ago and I am trying to pay it off but I would appreciate the help of rakbank to work with me on this and not against me.
I don't expect a reply because it seems that clear communication is not part of rakbank's protocol.

Go to al hilal bank... they really know what they are doing... not these rak jokers. idiots.

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malikkhawar
, AE
Jan 02, 2010 6:57 am EST

I have a quite different experience... my payment was delayed due to financial crunch and I told them that i'll make payment on the next due date since thay have already charged me for the late payment. but they keep on calling me 7 to 10 times a day and everytime I was explaining the same. after two days I loose my temprament and I told them that i'm not ever gonna make you payment do whatever f* you wanna do. I told them to record my conversation for quality and training purpose and because of your behaviour now you will never even a single dirham from me... after that I never made any payment nor I have answered their calls...
Moral of the story: both are living happily ever after ;) malikkhawar@yahoo.com

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ConcernNetizen
, AE
Jul 12, 2017 1:20 pm EDT

hi, what happened after not paying the card?

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Descriptive
, AE
Dec 23, 2009 4:44 am EST

I agree and I feel sorry for you. I have a similar experience with rakbank collection department.in my case it was a girl who neither seemed quite mature nor behaved in a professional way. for a moment I thought she didnt even know what she was talking as she was just going on about her stuff and didnt even give me a chance to talk. it was as good as an automated voice. she didnt even care if I was trying to explain something to her. her name was sadia kabir - [protected]/[protected]. I think the collection people get commissions on recoveries and have huge targets on their heads to meet up with. this is why they treat customers like a cheap trash.
Cheers