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Sergeant's Pet Care Products
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www.sergeants.com

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2.6 41 Complaints
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Sergeant's Pet Care Products Complaints 41

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6:29 pm EDT

Sergeant's Pet Care Products Poison - it kills pets

Don, t know where the company is - but known worldwhide - but sergeants flea control nearly killed my little dog - it is poison and kills very painfully and sureley. My vet tells me there are many cases like this but most are not so lucky like little spicky - after treatment and a bath in dawn dishsoap he is finally getting better (26 houres)
The product needs to be taken off the market - - - -
It is very poisones

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Jackie Phelps
US
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Aug 26, 2018 5:07 pm EDT
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Last night I lost my four month old kitten because I used Sargeants Flea medicine on my dog and the kitten licked him. I immediately rinsed his mouth and realized he had also rubbed against the dog so I bathed him. He convulsed for 12 hours and I knew he wasn't going to ever be okay so I had to put him down. I am devastated. I live out in the mountains with no vets open late at night. I am an animal lover and to have to do this to a kitten I hand raised and loved dearly is breaking me. I hate Sargeants for making such an awful product. I knew not to use it but a friend gave it to me because her dog gave my dog fleas and I felt obligated to try it after her glowing review. I only used part of the container and the dog was fine, a bit lethargic. Not my baby kitten. Screw you Sargeants!

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Alan Wade
US
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Jun 08, 2018 4:33 pm EDT

All i see here r Complaints about Sergeants, but looking around the net, there r multiple companies that isrntjidndsmr chemical and the reviews r both good and bad. It’s not just Sergeants brand, so it’s pointless to bash them and them alone, not to mention the majority of people report good to great results. Their packaging also says very clearly that this medication can cause animals to get sick and even though rare, it can also cause ur pet to die. I’m certainly not trying to take anything away from any of u, because I understand that most people’s pets r family members to them...THATS why I don’t understand the fact that u all made a decision to roll the dice with ur pets health on the line. If u didn’t read the precautions, u should’ve. It’s important to always do that, and if u did, and still decided to use it, then it’s ur fault, not theirs. I hate taking this position, but I’m so tired of watching people make the most irresponsible decisions and blame and proceed to try and destroy a company because of it. These r ur pets. U love them so please be more responsible with them and don’t take chances with their lives.

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HUMANBEING777
North Las Vegas, US
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Nov 03, 2021 3:41 pm EDT
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Replying to comment of Alan Wade

She was bashing them because it is PHYSICALLY HARMING AND
KILLING DOGS. Simple as that.
Geeeezzzzeeeee...

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Cassandra J Dunbar
US
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Jun 03, 2017 12:49 pm EDT

I just got this at the Dollar Tree for my 3 dogs - a chihuahua and 2 large mixed breeds (like labs). I hadn't put it on them yet (this would be preventive as they all had baths yesterday and no fleas seen) but wondered why this would be sold at Dollar Tree if it was any good. For $1 each, $3 total, I'm throwing this crap out. My chihuahua is 12 years old, the other two are 5, and I'm not risking their health. I'll get it from the vet for a little more money. Shame on this company for selling this and then offering to reimburse people for their vet bills! Take this garbage off the market. Thanks so much for everyone's input, you might just have saved my dogs' lives!

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btaylor3
US
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Jun 03, 2017 1:21 pm EDT
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Replying to comment of Cassandra J Dunbar

Yes! Please throw it out! I'm so glad you found this page. One of my dogs got better, only to get worse--she now has seizures, the trembling, and tremors, etc..that she had when we first put the product on her. Her prognosis is poor. It's worth paying more money. You can always go through an online pharmacy to order medications. They will call your vet to verify the script, then mail it to you. That will save you some money!

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btaylor3
US
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Nov 26, 2016 5:23 pm EST
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It is obvious that Sergeant's is not going to take responsibility for what their products are doing to animals. I submitted a complaint because 2 of my dogs suffered complications after my sister applied Sentry Pro XFT. Within 5 hours, my male dog, Alvin, was growling, whining, moaning, and crying. Alvin was air scratching, twitching, had tremors, spasms, and was shaking as if he was trying to dry off. (We took him to the ER). The next morning, my female dog, Maybel, was having the same symptoms. There isn't an antidote. Vets had to call poison control twice. Alvin had to be hospitalized. We called and spoke to Sergeant's medical representatives several times. They're reading off of a script. We were told once we washed the dogs in a dish detergent, like Dawn, 3 times, then applied vitamin E oil, and ice packs, their symptoms would resolve within 24 hours. Well, we applied Sentry Pro XFT on 10/29/16. We washed it off on 10/30/16, less than 24 hours after it was applied. Today is 11/26/16..and their symptoms have still not complete resolved. Both dogs are still suffering from skin sensitivity.

Sergeant's products need to be removed from the shelves immediately! My sister is a vet tech. She applied the Sentry Pro XFT. The product left a greasy residue on their fur, that kept spreading. Their fur was still greasy when we bathed them. The dogs were separated after we applied the product. The potential rub off onto their dog beds, couches, blankets, etc..is dangerous. A dog could lick where the product rubbed off and ingest the chemicals. Animals could lick each other. Not only is it dangerous to animals, but to humans. We're being exposed to the chemicals. Or at least we were...the Sentry Pro XFT, as I said, was greasy and never dried. We've used other topicals. In fact, my vet just applied Revolution to our puppy. It dries immediately. You can't even see where it was applied. The product I received was defective. Obviously, all of Sergeant's products are harming, and in too many cases, causing the death (or owners needing to euthanize) of dogs and cats.

The problem is, owners aren't aware of the possible harm or complications...until the damage has been done. We're finding this information out after our animals have died or experienced reactions/complications. Sergeant's isn't taking responsibility. I have bills that I can't afford to pay for my dogs because I used their product. I was told that I could submit the paid bills. Once they are paid, I'd have to fill out forms, and they would decide whether or not they would reimburse me, which could take months. I'm disabled and my only source of income is my Social Security check. I can't afford to pay for the damage their product caused.

I think it's time owners go to the mainstream media and share their stories. Right now, they're hidden..unless you're specifically looking, owners are unaware. I have videos of my dogs and what they were experiencing, proof of purchase, invoices, etc..If enough owners come forward, we can bring awareness to the damage and deaths their products have caused. Or a Class Action Lawsuit. No animal should have to suffer like my dogs were..and continue to, long after the product was applied. Another animal shouldn't die or have to be euthanized because of Sergeant's products. If you want to bring awareness to what Sergeant's products are doing to animals, share your story with the media, and start a Class Action Lawsuit, please message me. We need to advocate for animals. They don't have a voice, but we do!

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Austin Gilson
US
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Sep 16, 2016 9:33 pm EDT

I Checked these out really close and i didn't see any Flea eggs I believe its from the Cat Flea collar i put on earlier this week and that's a Sergent's Silver for cats 5 lb and up So if you do try this flea collar check for this reaction she's not sick and eats OK no blood or the clear crap. But what she did do was get in a box that was my Son's from collage that had those dam Laundry jell packs that's concentrated and must of broke one open she had it all over and that would of caused an issue I'm sure of so Bath time she didn't like it in the least. But after a Minute or so she liked it and she's happy So see that u have cats watch out for these collars Not speaking Bad of them just noticed it and it may not even be the collar OK But it could of been from the fleas she had

She also has them under her neck in like 4 place's 1/2 inch size but the top where it rested are the ones like an inch in dia.by 3/8 oval shape she eats and drinks fine

Well i wish i had looked it up be4 using it a lot of complaints and a lot of them died she acts weirder than usely and goes in these meowing fits thought it was odd and funny because they were really long and odd like she was singing and not a meow should of recorded a video . did it in her sleep and middle of the night woke me up and i thought someone was yelling it stopped now a little .. I just wonder what it would of done to a lighter cat. She was like tripping on lsd and the really loud meowing has almost stopped she only does it when i look at her it's not a painfull meows almost like she's trying to talk to me and yes i know cats don't talk

I took the collar off when i noticed it a few days ago But the main issue is liver damage I had also bought the Cat Drops for 5lb and over and haven't used it yet i had wanted to give the cat time so she didn't get too much and was going to apply like a week later IDK now Have any of you had this issue

Also whats the best safe flea control she's a indoor Cat thats 9+ years Old

Thanks U All for looking AMG

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Barbara
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Jul 29, 2016 5:43 am EDT

Purchased Sergeants Gold & Tick Squeez-On and as directed put it on my small 15 lb Maltese Dog. Within seconds my dog became wild and uncontrollable. It was obvious he was in great pain. He rolled and raced from room to room for hours upon hours with a twitching or tremor of the rear portion of his body. His heart was racing wildly and his panting never stopped for hours on end. I thought he was going to die. I called the 800 number on the package and was told to wash with Dawn Dishwashing soap and use vitamin E on the areas where he appeared to be burned. Perhaps this saved him from dying but it did not stop the rage he was feeling in his body.

I have surfed the internet and found there are pages and pages of complaints of this product and many requests for Wal-Mart to take this produce off the shelves. Some of these people have even had their pets to die from administering this product to them. Some pets had foaming at the mouth and became lethargic. One person had three pets; one dies and the other two are still in vet hospital.

I along with the other customers beg of you to please have someone look into this matter and have this poisoned product taken off the shelve. This would save many pets lives. I can't beleive this product is still sold after all the complaints that have been registered.

Would appreciate it if you could make Wal-Mart stores everywhere aware that this product does cause fatalities in animals.

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joClue
Saint Louis,, US
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Jul 29, 2016 5:43 am EDT

About three years ago I used Sergeants Gold shampoo for Cats. I used it on my Maine coon.
Four hours later, " ( I found her dead.") Still greiving. Warning everyone, do research before using any pet products and do not buy anything over the counter.

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petdetective
Addison, US
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Jul 29, 2016 5:43 am EDT

This is my second attempt using the Sergeant's Pet Product- over the counter flea and tick sqeeze-on . My first experience, a few years ago, I worked with 10 rescue dogs and needed to save a little money so I purchased Sergeant's Gold for my two Chihuahuas, and one Min Pin mix all under 20 lbs - I used the under 20 lb product. All three became very sick, foaming at the mouth and crying as if they were in pain. It was visible that it was something on their skin hurting them. I called the 800 hotline and they instructed me to bathe them with dishwashing liquid in order to wash the product off and that this was an isolated incident and out of the ordinary. Because of this incident I knew what to do when my new 2 year old Chihuahua began vomiting and crying as if he was in pain when I used the Sergeant's Silver flea and tick sqeeze on. This recent occurance let me to do a little research and found there are numerous complaints about this product, and as an Attorney, I am compelled to have an order filed to get Sergeants to remove this product from the shelves for good. I am very concerned about the negligence involved here. And minimally, I will bring awareness to this issue.

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David Matte
Danville, US
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Jul 29, 2016 5:43 am EDT

We gave our 3.5 year old lab a treatment with this squeezeable flea and tic and the problem began. This was done around 7pm. This dog which is very very mello started pacing all over the house and we had no idea. The next day after a bad nigt we take Libby the dog to the office as alway and all she can do is pace and kept trying to get to her back and legs. My wife went on the web and found the bad news on the product we just used to make our dog alittle safer. SO MUCH FOR THAT! After some benadril with not much response I called a friendly semi retired vet that told me never to use Sargents and what to give our dog to help. After a couple days she is getting back to normal. This stuff would be like giving poision oak to your child and watch them wiggle. I would never reccomend using this

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Cale121
Southlake, US
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Jul 29, 2016 5:43 am EDT
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Please PLEASE help me take this product off the shelves. This video I found online depicts a family at the vet with their cat. Everyone in this family is crying in emotional agony over their cat, which they brought in to have out put down. This poor cat fell into an irreversible seizure after being treated with Sergeant Bandsect tick repellent. This family says their goodbyes before they are forced to let their friend go.
Please do something.
https://m.facebook.com/story.php?story_fbid=10201194378621442&id=1829916758

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Overview of Sergeant's Pet Care Products complaint handling

Sergeant's Pet Care Products reviews first appeared on Complaints Board on Aug 24, 2008. The latest review Sergeant's gold for cats and kittens was posted on Jul 16, 2023. The latest complaint Hurt My Dog! was resolved on Oct 14, 2014. Sergeant's Pet Care Products has an average consumer rating of 3 stars from 41 reviews. Sergeant's Pet Care Products has resolved 16 complaints.
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  1. Sergeant's Pet Care Products Contacts

  2. Sergeant's Pet Care Products phone numbers
    +1 (800) 224-7387
    +1 (800) 224-7387
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  3. Sergeant's Pet Care Products emails
  4. Sergeant's Pet Care Products address
    10077 S 134th St., Omaha, Nebraska, 68138-3710, United States
  5. Sergeant's Pet Care Products social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
Sergeant's Pet Care Products Category
Sergeant's Pet Care Products is ranked 28 among 47 companies in the Pet Stores category

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