DAMAC Properties
Reviews and Complaints

I bought an apartment through one of the Agents - Syed Farid who gave me 2% rebate letter on DAMAC letter head and promise in writing via email to give 3 return flight tickets to Dubai. His manager Faisal Karim was across this as well but I never received tickets or rebate as the payment team marked one payment one day late even when I made it on time.

I am writing to bring to your attention the distressing experience my family and I have endured in our dealings with Damac Properties.

Our journey began when we attended the Damac Property event at the Four Seasons Hotel on January 6th, 2023, and subsequently decided to book a 2-bedroom apartment following an enticing presentation. We engaged with Damac Relationship Manager, Mr. Mohomad Firas, who guided us through the process. Despite facing financial challenges in our home country, Sri Lanka, we proceeded to make a substantial down payment of 75,000 AED from our savings.

The situation took a turn for the worse when we encountered difficulties transferring the remaining 15% ( 228,000 AED )of the down payment due to the financial crisis in our country. Mr. Firas, instead of offering assistance, compelled us to pay the 19% down payment, threatening the loss of our hard-earned 75,000 AED if we did not comply. Fearing the loss, we resorted to extreme measures, diverting funds from our children's school fees, selling our car, and borrowing at a high monthly interest rate.

Upon completing the down payment on March 20th, we approached Mr. Firas for a refund, only to find his demeanor had changed drastically. He informed us that his responsibility concluded, directing us to the collection department for further assistance. This marked the beginning of a harrowing journey as we navigated through the collection process.

To our dismay, we were informed that the only way to retrieve our funds was to find a buyer for the unit. This unexpected burden placed immense stress on us, impacting our mental well-being and forcing us to explore avenues such as lowering prices and offering commissions to property agents. Despite these efforts, our attempts to sell the apartment were in vain, leading to further financial strain, deteriorating health, and the unfortunate decision to close our business in Dubai and return to our home country.

The situation has escalated to the point where Damac has now blocked my DLD, preventing us from selling the unit even though we have prospective buyers. Despite numerous attempts to communicate our predicament to the Damac collection team through calls and emails, our pleas for justice and resolution have gone unanswered.

I am reaching out to you in the hope that your intervention can bring attention to the injustice we have faced. We seek a fair resolution that allows us to recover our hard-earned money and relieve us from the burdensome debts incurred due to this unfortunate series of events.

I am writing to express my profound concern and disappointment regarding the recent handover of Villa ZIN/SD155/ZK2200B ( Dated 12 Sep 2023), which I opted not to accept due to significant incompleteness in the villa's construction. it is with regret that I must inform you that the work conducted does not align with the specifications outlined in Schedule 1 of our agreement.

To provide greater clarity, I have outlined several key areas in which the project has significantly deviated from our agreed-upon expectations:

The villa's interior has not been completed in accordance with our agreement. This includes noticeable discrepancies in paintwork, the absence of doors, deficiencies in fixtures and flooring, incomplete kitchen and bathroom installations, as well as unresolved electrical work, with missing switches and wiring throughout the Villa.

I kindly urge you to address these matters with utmost urgency and take the necessary steps to rectify the aforementioned issues. Resolving these discrepancies promptly will not only restore my confidence in Damac but also preserve your esteemed reputation for delivering exceptional projects.

I look forward to your prompt response and resolution of these issues.

On August 17, 2023, I received a handover notice from Damac indicating that the work on my unit was completed, and the unit was ready for possession after snagging. In response to this notice, I promptly scheduled an appointment for September 12, 2023, in accordance with the communication provided by Damac. However, upon arriving at the property, it became evident that the unit was far from ready for occupation, as no substantial work had been carried out in accordance with the terms outlined in Schedule 1 of the Sales and Purchase Agreement (SPA).

I would like to bring to your attention that I have already commenced my Equated Monthly Instalment (EMI) payments for this property, even though Damac has not fulfilled its obligations as stipulated in the SPA. It is deeply perplexing to me that the Damac handover team did not thoroughly inspect and verify the completion of work as specified in the SPA but rather relied on the field team's assessment.

I kindly request your immediate attention to this matter and urge Damac to rectify the situation promptly. I implore Damac to honor the specifications outlined in Schedule 1 of the SPA and ensure that my property is completed to the agreed-upon standards without further delay. This would not only alleviate my current predicament but also restore my faith in Damac as a reputable and responsible real estate developer.

I hope this email finds you well. I am writing to address a pressing matter regarding my investment in a unit at Damac Heights and an unfortunate situation that has arisen in this context.

In the year 2020, I expressed my interest in investing in a unit at Damac Heights, specifically PRVB 1907, and subsequently paid a reservation fee of 20,000 AED along with an additional 100,000 AED to secure my interest in this property. At that time, I was under the impression that my investment was in safe hands, and I was excited about this opportunity.

However, shortly after my initial investment, I was approached by an individual named Moataz Elnashar via email (moataz.[protected]@damacgroup.com) who suggested an alternative investment strategy. He proposed that I use part of my end-of-service benefits to invest in Damac Preve, while simultaneously obtaining a non-resident mortgage loan to cover the remaining amount. Intrigued by this offer, we discussed the possibility of switching my investment to either DH 806 or PRVA 201, and I agreed to consider this option.

My decision to change my investment was significantly influenced by Moataz's persistent communication and the apparent benefits of the alternative investment he proposed. However, the situation took an unexpected turn when I had to return to the United States due to a family emergency. Regrettably, my father passed away a few months later, and during this difficult time, I was in continuous contact with Moataz through WhatsApp.

Despite my ongoing efforts to arrange a meeting with Moataz and further discuss my investment, he began to ignore my messages. In [Year], when I visited the Damac branch in Barsha Heights, I was shocked to discover that Moataz had been terminated from his position over a year ago. This revelation left me deeply concerned and suspicious of the circumstances surrounding my investment. It appears that I had been misled and deceived by Moataz, who had been providing false information and was no longer a representative of Damac Properties.

Since that moment, I have made numerous attempts to resolve the issue and request a refund of the 140,000 AED I had initially invested. I have traveled from the United States to Dubai multiple times to meet with Damac representatives and find a resolution to this matter. Unfortunately, despite my persistent efforts, Damac has continued to deny my request for a refund, leaving me in a state of distress and financial uncertainty.

I want to emphasize that my intention in writing this email is to seek a fair and just resolution to this situation. I had entrusted my hard-earned money with Damac Properties in good faith, and the unexpected turn of events has left me in a difficult and precarious financial situation. I implore you to review my case and consider the significant emotional and financial distress that I have endured.

I kindly request that Damac Properties promptly address this matter by refunding the 140,000 AED I initially invested. I believe Damac must uphold its reputation for integrity and commitment to customer satisfaction. I am open to discussing this issue further with your representatives and am prepared to provide any necessary documentation or evidence to support my claim.

Please respond to this email at your earliest convenience, and I look forward to resolving this matter equitably and satisfactorily My contact information is provided below, and I am available for a meeting at your convenience.

Sincerely,

M S B

I purchased an apartment from a seller on 4 October (date of transfer). The payment included an amount to be paid to DAMAC, to settle the seller's account with them. The payment was made on 4 October, but the transfer of the unit has still not been completed, and it is still not clear when I will get access to the apartment.

At this stage, I have paid DAMAC, I am paying back my mortgage, but I have absolutely nothing to show for it. I am putting money in DAMAC's pocket and getting nothing in return.

The customer service agents told me the whole process should be completed in 3 or 4 business days. 3 weeks later, and there has still been zero progress. This is beyond a joke.

What makes it worse is that the contact responsible for processing this, Rohit Bathre, is completely unreachable. He does not answer Whatsapp messages or phone calls. On the rare occasion I can get him to respond, he promises me it is almost done ("one or two more days", "this week"), then nothing continues to happen.

I bought a few properties from Damac, and when we approached the handover, they slapped my SOA with lots of charges, which are unlawful.

The first one is the BTU meter. I have asked them where it is mentioned in the SPA that I have to pay for BTU. They just laughed, saying that is not mentioned.

Then, there are lots of abusive charges for survey fees, upload fees etc. nothing to do with the owners. Then, they have fees for title deed delivery, which is electronically delivered. Such a shame!

This is the third attempt to get my Guaranteed RETURN 5 for my unit ARTA/25/2516.

Replying to my former compliant posted on October 11, 2023, the DAMAC Properties Financial Department informed me that:

- 5th payout is due on Dec.2023 (RETURN 5)

- 6th payout is due on 15 June, 2024 (RETURN 6)

so, you said that it will be 6 months between RETURN 5 and RETURN 6, which is correct payment interval, according to UMA.

Please take a look on attached SOA, 20 February, 2023. You'll see: NET RETURN 4 (01 July 2022 – 30 December 2022) is having Document Date: 31 January 2023

Now, please explain to me why you skipped 6 months and you put a big gap of 12 months, instead of only 6, between RETURN 4 and RETURN 5 due date.

I am asking you to correct your decision. The RETURN 5 (01 January, 2023 – 30 June, 2023) had to be Documented 6 months after RETURN 4, on 31 July, 2023, the latest.

I'm telling you again: YOU ARE LATE!

I I'm wrong, please explain in writing this matter to me, in accordance with UMA ARTA/25/2516 and RADISSON PROMOTION provisions.

Honestly, I'm disappointed and already tired and, again, I hope that my today compliance will reach the attention of a high level DAMAC Property Management person.

The path of a businessman who invests in DAMAC is strewn with unpleasant surprises.

You start by being tempted by the 10% annual GUARANTEED ROI for the first three years. Then the pandemic comes and the ROI drops to 8%. You accept this change and sign the Sale Purchase Agreement for the purchase of an apartment in the RADISSON HOTEL, ensuring that you will simultaneously sign the RADISSON PROMOTION that promises 8% GUARANTEED ROI for the first 36 months, with 6 biannual payments (RETURNS) of 4% each. You are given a 3 Years Payment Plan and it is suggested to you that the biannual ROI returns will help you pay the installments over the three years. This, in my case, was a lie! You will soon find out that the ROI returns will start ONLY after you pay the full price of the apartment.

You do the Handover and sign the UMA with DAMAC PROPERTIES, which undertakes to pay you ROI after every 6 months starting from the Commencement Date. No one will officially communicate to you (according to the "Particulars/Commencement Date" obligation from the UMA) the start date and you will get tired fighting to get these biannual Guaranteed Returns on the terms provided by the UMA. Expect delays of many months.

After I obtained 4 of the 6 biannual payments of 8% Guaranteed ROI for three years (promised by PROMOTION), while I was requesting payment for RETURN-5, the Financial Department surprises me very unpleasantly by sending me the Owner's Revenue SOA. It is clear that they forgot that they still have to pay me two biannual payments of 4% each of the net purchase value, in accordance with the PROMOTION he committed to when signing the contract.

Neither the conditions nor the deadlines from the initialed documents at the start of the business are valid for negligent and insufficiently informed officials. Don't stop fighting for your contractual rights! I have already (yet) placed a Support Ticket # 316103 asking them again to pay me the RETURN-5. The fight will be long and hard, but you be sure that people from high level DAMAC Management will not tolerate that the poor quality officials to tarnish the reputation as a good business partner of DAMAC PROPERTIES.

Let's let the LAW rule between us!

Informing you that no one has contacted me regarding to my previous post ("8% Guaranteed Return") posted 02 October 2023, I hope that my today complain will reach however the attention of a high level DAMAC Management person.

I bought a town house at Damac hills Amargo,

as we all know the house is so tiny its barely useable.

i was promised by all agents & Damac that an NOC for extension was easy to do & i can easily extens my house for a few meters so we can fit a 3 seater sofa (what a joke).

after i bought the house, the fit out department would reply with (extension requests are currently suspended until further notice)

now im stuck with a house i cant use because Damac refuses to tell me a timeline for an extension that i need to do to MY HOUSE.

i would appreciate if this can get escalated & i get a word from a decision maker & not a call center representative.

My uma arta25/2516, signed 03 april 2021, has a promotion which entitle me for 36 month 8%guaranteed return annually, payable every six months (six 4% return payments). I received four payments. The return#4 (for period of time july-december, 2022) I received very late, on june 2023. While waiting for return#5 (period january-june 2023) I did open support ticket #306022 on 18 september 2023 asking to regulate payments in accordance with the uma, to remove payments delay. I received a ridiculous answer from finance department saying "... Therefore the extra payment will be adjusted against upcoming net return payouts"?!

Hello there! Did you forget 8%guaranteed return to which you have committed yourself through the promotion attached to the uma and the sell contract arta/25/2516?! You still owe me two guaranteed return payments of 4% each of net purchase price.

I continue to believe in the goodwill of damac management and I hope that my problem will be solved soon, in legal terms.

Subject: Frustration with Damac Customer Service

Dear Damac Customer Service,

I hope this message finds you well. I am writing to express my extreme dissatisfaction with the AI-based chatbot service provided by Damac, specifically in relation to my ongoing request for replacement parking and facilities cards.

I initiated my request for replacement cards several weeks ago, and the entire process has been nothing short of frustrating. The chatbot, which is supposed to facilitate customer inquiries and requests efficiently, has repeatedly shown its inadequacy in handling my case. Despite numerous follow-ups and detailed conversations regarding my request, it appears that the chatbot has consistently failed to retain information or provide any meaningful assistance.

I have found myself repeatedly explaining the same issue, providing the same details, and essentially starting from square one with every interaction. This not only wastes my time but also leads to a growing sense of frustration and disappointment with Damac's customer service.

I understand that AI-based chat systems can sometimes have limitations, but the level of sloppiness and inconsistency I have experienced with this particular chatbot is simply unacceptable. When a customer is facing issues as critical as obtaining replacement cards, they should be able to rely on a smooth and efficient resolution process.

I would appreciate it if Damac could take immediate action to rectify this situation. It is essential that the chatbot is improved to ensure that it retains information from previous interactions and provides more personalized and effective assistance to customers.

Furthermore, I kindly request an update on the status of my replacement parking and facilities cards. I have already waited for an extended period, and the lack of progress on this matter is deeply frustrating.

I believe that addressing these issues promptly will not only restore my faith in Damac's customer service but also enhance the overall customer experience for others who may be facing similar challenges.

I hope to receive a swift response and a resolution to my concerns. Your prompt attention to this matter is greatly appreciated.

Sincerely,

Navneet Singh

This is impossible that I move to a new home and I am the first one to live, and in less than a year I am facing huge major issues from electricity to plumbing, water tank and they have the worst maintaince team, who just not equipped to deal with the bad materials and finishing damac added to the homes, I am really frustrated and wasting so many time on maintaince,

This is how DAMAC stole $46,000 from. I am still in shock.

In September 2022, I visited Dubai. While there, I set up an appointment to meet with a DAMAC representative to view some of DAMAC's new projects. I met with a man named Jawed.

After the meeting, I made the decision to purchase a 5-BR townhome in the coming Lagoons. This home is not expected to be completed until 2028. I was required to put $30,000 down and make payments throughout the following year until approx. $273,000 was paid. I did this.

In May 2023, Jawed sent me information about a new project in DAMAC Bay 2, the Cavalli. I agreed to purchase one of the units in this project. I was told that I had to first pay $15,000 to reserve. I did this. Then, I was told that I need to pay a total of $46,000 by June 9, 2023, to secure the unit. I did this.

On June 9, 2023, after I made my final payment, I was told that my unit was sold. I was dumbfounded. "How can my unit be sold when I paid the $46,000 you told me to pay?" No answer. After a long back and forth, DAMAC finally told me that my $46,000 would be transferred to the Lagoon home I purchased. I reluctantly agreed, but I had no choice since my Cavalli unit was gone.

Months later, I began getting collection emails. I explained to the Collection guy that they had received all my payments. He asked for proof. I created a spreadsheet with all payments made to DAMAC and provided statements to prove. I was then told that the payments I made to the Cavalli was not and will not be applied to the Lagoon. When I asked why, they told me that it was "non-refundable." I said, "I'm not asking for a refund. You told me that it was being applied to my Lagoon." The rep said, "No. We're keeping it."

Basically, they stole $46,000 from me by inducing me to buy a unit that never existed. This has to be criminal. I have been blowing up their phones trying to get an answer. Nothing. I am not on social media and the internet telling my story. I will seek legal counsel in the UAE to recover the stolen $46,000.

The security at damac heights was uncooperative, was rude to my client who lives in the building was also rude to me when I asked for their name they said I can complaint all I want. The supervisor was waqas who at the reception was being rude to everyone and dis not have the knowledge of the emails sent, their incompetence caused me trouble. This happened on 17 September 2023 at afternoon.

My project (AYKON CITY) has been delayed for 2 years - no updates were provided for many years and then all of a sudden, I received the Completion Notice demanding immediate payment (the official Completion Notice was backdated and arrived to me a month later!)

Shortly after completing payments, I noticed there was an error on the updated SoA; The ‘Unapplied Credits Memo’ was reduced with no explanation whatsoever, after raising multiple support tickets and speaking to multiple DAMAC representatives over the course of a few months, I was then told that it was an internal error within DAMAC and that it will be rectified – However, instead, this number was shifted to ‘penalties’ and other ‘charges instead’, which made no sense – every query which I made was met with a generic nonsense response which does not justify the numbers and DAMAC staffs seems to have no issues closing tickets without proper resolution

I’ve raised multiple tickets on the DAMAC Living App, multiple requests on WhatsApp and made multiple phone calls and spoken to pretty much almost everyone in every department on a daily basis, but to no avail – I’ve also made a complaint about the previous unhelpful Collection Agent and have requested multiple times for the agent to be changed but my requests were all ignored

Throughout the last few months, I have dealt with multiple DAMAC staffs which have been either provided me with misleading information, was unhelpful or completely incompetent, including (but not limited to) the following:

Rashmi Patil (Handover Team)

Karen Nair (Handover Team)

Mina Metry (Collection Department)

Shams Tabrev (Mina's supervisor)

Mark Voyenger (Collection Department)

Mohammad Al Rahma (Mark's Supervisor)

Adbul Khan (Call Centre Supervisor)

Kareem Mohammed (CRM)

I’ve wasted so much time and energy on this and have been met with nothing but frustrations with DAMAC – A client should not be expected to pay any penalties due to an error/delay which is caused by DAMAC – None of the staffs seems to be capable of doing a proper investigation but are only interested in brushing off the issue with a generic response!

If this is not resolved as soon as possible, I will be escalating this on all social media platforms and suing/exposing DAMAC for misconduct!

DON'T INVEST WITH DAMAC IF YOU DONT LIVE IN DUBIA.

They will lie and pressure you to sell your properties to them at a cheaper price. They will use your money to complete the project and refuse to release key even through you are up to date with your payment plan. The payment plan given to you is a SCAM dont fall for it.

Handover team and leasing team will be pushing you to each others beware of DAMAC

I am writing to express my disappointment and frustration with the handling of my property transfer. As you are aware, I made full payment for the property. I have yet to receive any confirmation or progress update. The delivery as states in the Contract is over two years due. This is unfair.

This delay has caused me significant inconvenience and financial loss, as I have been unable to fully utilize the property. Furthermore, the lack of communication from your end has left me feeling unsupported and uncertain about the status of my investment.

I am now at my wits' end and feel that I have no choice but to take legal action if the property is not handed over to me within the next few days. I urge you to take immediate action to expedite the transfer process and keep me informed of any updates.

Please be advised that I am prepared to take all necessary legal steps to protect my rights and interests in this matter. I trust that you will take this matter seriously and resolve it as soon as possible.

Sincerely,

Usman is making problem for our company since beginning, he doesn’t allow our guest to enter, he is stopping people who are coming to our apartments even after showing documents. I really can’t understand how someone that incompetent can be on supervisor position in such a great building like Vera Residence. We have many apartments in Vera and Reva and we never had problems with anyone, all the security and maintenance is nice only Usman is creating a issues constantly and continuously.

Today issue:

Our guest was checking in in early morning, all her documents were previously sent along with check in and check out details. We are always following the rules and sending all required documents on both emails (vera security and concierge).

Even though the mail was sent on 2nd of September he stopped the guest and didn’t allow her to enter. The guest was calling me for half an hour (we are talking about early morning time 6:30am and not every time I am available to answer the phone). She was extremely upset and unhappy to wait in reception for 40 min after long flight and she knew it that she sent her documents on time, normally that she was frustrated. When I call the reception I found out that Usman was there and than everything made sense, he is the only person who is disturbing our business. He said he didn’t find the email but the email is sent and it’s there! What can I do more? He was taking to me on rude way in front of the guest and saying that we cannot hide our mistakes under his shoulders and that he will not let the guest in until I send email again. Honestly I feel bullied by him. I send the email again because I didn’t have a choice just for guest to enter.

Kindly understand that we are running a business (Holiday homes) and any negative review from our guests can result lowering our reputation and putting our business in serious trouble. I will send proof of everything I wrote here and send it to all damac and loams emails and I hope this time I will get wanted answer and that man will be removed from the position which he obviously abuses. This is not the first time I complain about him and his behavior, many times I went to management office in Reva and sent emails but I never got proper answer and no one took action towards him. I started thinking that he is feeling secure on that position because someone from top management put him there and doesn’t want to remove him.

You can also investigate previous cases we opened regarding him and you can talk to absolutely every employee in Vera, everyone will tell you the same. That man simply shouldn’t be on position of Supervisor in such a great Damac building. He is incompetent. Also because of him Damac properties started having bad reviews on google, that will directly affect your reputation as well. Kindly escalate this matter to higher authorities and get back to me with a solution as we cannot take this attacks to our business anymore.

Thank you!

Maria

We were sold an apartment by Sarah Mebarki at Damac who promised that new appliances, furniture, TV, and bedroom sets will be provided. She also informed us that there is no additional cost for AC and the cooling bill will be included in the Dewa bill.

We had the handover meeting with Nessa from the handover team and to our surprise, we were offered stained beds with blood and bed bugs, a sofa that also has bed bugs, old and obsolete models of white goods, a cooking range that does not even reach the same surface as the kitchen counter. Our mortgage was approved in June and we paid 2 installments to the bank but the first handover meeting happened on 14th August where we saw the horrifying state of the furniture.

To top it all we got to know that there will be separate billing for AC which has a previous outstanding of AED 3500 odd amount.

We need all the bills until AUGUST end cleared by Damac as no handover has been done till now.

- DEWA bill cleared till August 2023

- Ista - AC company bill cleared till August 2023

- Any previous Gas bill to be cleared till August 2023

- All new furniture with repaired bathroom

- Pest control done.

We have been waiting patiently for a response from DAMAC but no one updates us.

All we hear is the case is with handover team, when we contact handover team they say it is with the Sales team. The sales team says we do not get involved anymore as the property is sold.

MIS-SELLING with lies just for sale that new things will be provided and no separate AC.

God knows how many more bad surprises are remaining to be seen with this property.

this was our first booking and we thought booking with a developer will provide a guarantee of quality but we were so wrong.

HIGHLY DISAPPOINTED WITH NO RESPONSES AND PASSING US LIKE A BALL FROM ONE TEAM TO ANOTHER WITH NO RESOLUTION.