CB Residential Sales DAMAC Properties Water heater leakage - 1 month pending case

DAMAC Properties review: Water heater leakage - 1 month pending case

Ekta G of US

Jan 29, 2024 3:32 am EST

Verified customer

Resolved

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I'm a tenant staying in Golf Promenade 5B, 312. I had raised a complaint reference # 347737 - water heater leakage issue dated 31st Dec.

Technician had come to my apt on 1st Jan and identified that water heater was rusted and hence its leaking. I was asked to send an email to the Leasing team which I did on 1st. On 4th Jan 2 teams had come again and inspected the issue and confirmed that water heater needs to be replaced and quotation will be sent to Leasing team for approval. Thereafter I have been continously following up with Ms. Noor I also went an met her personally and hoped that she would support in expediting the approval. Unfortunately I would only get to hear that its pending with management for approval. I requested her to share with me the concern PICs number to understand if there is an issue and if I could connect directly with someone who can support me on this issue but only have been waiting till date.

This was my last option to reach out to you to help me with this issue as I'm not getting any positive response from anyone.

Kindly help urgently. I can share all correspondence emails.

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DAMAC Properties response

Jan 29, 2024 7:01 am EST

DAMAC Properties customer support contacts

Phone numbers

+971 43 019 920

+971 43 731 000

Address

501, 5th Floor, Al Moosa Tower 2, Sheikh Zayed Road, Dubai, AE

Website

www.damacproperties.com

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Hello Ekta,

We deeply regret the inconvenience caused and are here to help you. Please know that your concern has been taken seriously, and we have escalated your concern internally. Our team will connect with you on priority to look into it.

Regards,

Team DAMAC

Resolved

This complaint has been resolved automatically due to user's inactivity.

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DAMAC Properties contacts

DAMAC Properties phone numbers

+971 43 019 920
+971 43 019 920

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5%
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Customer Service

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5%
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+971 45 122 600
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20%
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Sheikh Zayed Road Sales Office

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+966 122 330 210
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Beirut, Lebanon

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China

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India

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Russia

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More phone numbers

DAMAC Properties emails

corporatecommunications@damacgroup.com

100%
Confidence score: 100%

Support

socialdamac@gmail.com

100%
Confidence score: 100%