CB Vehicle Rental and Leasing Enterprise Rent-A-Car Car rental at 2025 S MainSt, Santa Ana, CA

Enterprise Rent-A-Car review: Car rental at 2025 S MainSt, Santa Ana, CA

Jory Wixsom of US

Oct 05, 2023 7:31 pm EDT

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GEICO arranged a car rental for me, I was contacted by Enterprise on Monday 10/2 about meeting me at Caliber Collision on 10/4 at 2:30 pm. Jairo encouraged me to pick a luxury vehicle and I told him the insurance company had said they would pay for a full size car and that was what I wanted. I was told they would meet me at Caliber Collision on 10/4 at 2:30 pm with the car and I could go home from there. At about 2:50 pm on 10/4 a man arrived with a car but on the way out siad he had just been notified by his manager that the car he was going to leave me had to be sent for service. In the car he had rap music on really loud and I had to aks him twice to turn it down. When we arrived at the Enterprise office a man asked for my drivers license and credit card. He then took me outside to a small jeep compass. He asked me to initial insurance refusal without even asking me about it. I asked if the Compass was a midsized car and he said it was a midsize car and din't have a full size car. This despite a nissan altime a few spots away. He did not give me ant paperwork and walked away. I have an Enterprise account and have never received this kind of treatment at JFK airport in the past. This is really terrible service

Enterprise Rent-A-Car response

Oct 11, 2023 9:54 am EDT

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Thank you for your review, Jory. Please be assured it is never our intent to inconvenience our customers and we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please email care@enterprise.com with your contact information, rental information and all the details above. Thank you. – Chad

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This complaint has been resolved automatically due to user's inactivity.

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Enterprise Rent-A-Car contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270
+1 (866) 534-9270

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For users of TTY devices

+1 (866) 445-8284
+1 (866) 445-8284

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Customers with Disabilities

+1 (866) 458-9227
+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838
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Maintenance Program Information

855-266-9289
855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000
+1 (877) 416-0000

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en Español

855-266-9565
855-266-9565

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Customer Service

800-307-6666
800-307-6666

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Roadside Assistance

866-507-6222
866-507-6222

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Enterprise Plus® Member Services

866-225-4284
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Customers with Disabilities

+1 (877) 881-5500
+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR
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Enterprise Exotic Rentals

+1 (888) 227-7253
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Enterprise Car Sales

+1 (888) 736-8287
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Enterprise Truck Rental

+1 (877) 233-5338
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Enterprise Fleet Management

+1 (888) 480-3722
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