Enterprise Rent-A-Car review: Fraud

Please see attached document.

I have grave concerns about the non transparent and dishonest service provided by Enterprise Rental Car and I seek resolution.

I rented from August 18 to August 30th, 2023. With a no charge extension until September 2, 2023. Resolution I want my security deposit back of $399 including a refund of $1457

They continuingly lied, defrauded me, charged me extra, tried to give me a dirty car to rent, managers harassed and berated me in front of the store, they have kept my account open. The car that I rented I had to turn it in within days because the brakes were going out, not "squeaky brakes". They had no humanism, no care for my safety, and only wanted to extracted more money from me. "Without charge" meant they were going to fraud me and charge me anyway. Road Side Assistance that I was told was there, was not and they charged me after brakes going out on the first vehicle. They said I would only get $91 of my security deposit because they fraudulently charged me for the extended 3 days that was suppose to be of no charge. This did happen in California but my complaints have been sent to corporate because this company, Enterprise Holdings, is doing this all over nation. They make up prices as they go. The receipt emailed to the customer is different than the printed receipt. They honor nothing of what they say. I could not take my emotional support dog with me because of all the problems with the car.s. They over charged me $99 in the beginning without telling me. Security deposit is $300. If I would have returned the vehicle on August 30th my refund was $399, when I brought it up they ignored me. They ignored my concerns. The manager yelled at me when I returned it on Sept 2nd for no reason and for a half hour. He disregarded everything I said including not being safer in the first vehicle and my travel time wasted for days dealing with them and dealing with them "trying to screw me over". they never refunded anything and my case is still open. I want my full refund $1457 and that includes the $399 charged without consent. Does not matter what I signed, these things were done to me without my knowledge. Forcing a customer to upgrade because your company never has what is promised even hours before when I called, and this is the strategy the company uses to force people to upgrade is not only outrageous it is fraud. And then they act as though they are doing you a favor. And if you have any issues they are unworthy and will do everything in their power to not correct their mistakes. They admitted to all the wrongdoing and still kept charging me! This is outrageous! When I calmly explain these things and about their lack of professionalism and integrity, and dishonesty, they look at me like I am crazy. This company is the worst. Forward my complaint to an agency where I can attach documents. I cannot state my day by day of who I talked to and where and times etc in this online form. I have never been treated so badly by a company. There customer service that is located in India is a joke. Enterprise is scamming people and no one is doing anything about it. This is a corporate matter in Missouri.