CB Credit and Debt Services Equifax Information Services not doing their job

Equifax Information Services review: not doing their job 6

BJ Adakins of Omaha, US

Apr 15, 2015 6:55 am EDT

Verified customer

Featured review

I've been paying equifax for over a year to 'watch' my credit. When I was informed of a change, I tried to check my file. After trying to log into my file, I called. No one can 'find' my file anywhere, yet they still take money out of my account monthly. This company is a joke! When I tried to 'cancel' they stated it could not be done, since they can't find my file.

Equifax Information Services - is a fraud! 30

Equifax Information Services - unauthorized charges 4

Resolved

Equifax Information Services - website does not allow you to cancel your order 3

Resolved

Equifax Information Services - equifax misusing it's certificate of authority 1

Equifax Information Services - horrible customer service - billed after cancellation 2

Resolved

Equifax Information Services - unethical behavior

Equifax Information Services - fraud alert 3

Resolved

Equifax Information Services - Poorly organized, mismanaged, totally detached from any accountability

Equifax Information Services - refuses to send me my report, has given my information to someone else, has no dispute line, won't correct numerous errors 3

Equifax Information Services - equifax representative unlocked my account without asking for pin # 1

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snpmagoo

Reno, US

1 comments

snpmagoo of Reno, US

Jul 07, 2009 4:13 pm EDT

I got denied for credit I never requested. I tried to get a copy of my credit from Equifax and they would not give me a copy as allowed by law. I can not even disput or fix my credit without paying them for a copy first. I think they are just sending out fake denial claims to get people to buy their product. This is wrong. They are becoming a big scam.

Helpful? 0 0

Nancy S

Manhattan Beach, US

1 comments

Nancy S of Manhattan Beach, US

Jan 22, 2010 12:53 pm EST

Charged for service never ordered.They stated I had called them and requested the service. What? They must be kidding as I did no such thing. They did state they would take the charge off but insisted I had called and ordered it 4 days earlier.

Helpful? 0 0

hikergirl

Knoxville, US

1 comments

hikergirl of Knoxville, US

Sep 19, 2009 6:05 pm EDT

Equifax unilaterally changed my name. I jumped through their hoops once and provided what they wanted to prove my identity and name. Name was corrected once, then it was changed again. Equifax refuses to correct my name unless I provide same documents again. I refuse to play its games.

Helpful? 0 0

Disturbing Information

, CA

2 comments

Disturbing Information of CA

Apr 24, 2015 12:08 am EDT

Also TRANS UNION was incredible to deal with! Fast, helpful and informative. Too bad all the major banks use EQUIFAX because they are unreliable whose business practice is unethical. Plain and simple, EQUIFAX needs a credit bureau check done on themselves or even better, a government investigation for questionable business practice!

Helpful? 0 0

Disturbing Information

, CA

2 comments

Disturbing Information of CA

Apr 24, 2015 12:02 am EDT

Did you know that ALL of the calls you make to Equifax go to the Philippines? It's true! I caught onto this a while ago and if you actually ask them WHERE they are located, they will make comment to a location in North America. Usually, they refer to that location as their HEADQUARTERS. It was only after I insisted on knowing where the person was, sitting at a desk, answering my call did I get admission as to the location. Yes people, your very PRIVATE and very PERSONAL information is being shared electronically in another country! I, being extremely frustrated being unable to understand during the process actually laughed at me when I asked to speak to a supervisor.
It's time to SPEAK UP and address this matter with EQUIFAX! Because of one single INACCURACY on my report it cost me a job I had applied for and only ONLY because of that inaccuracy did I not get it. Raise your voices people! File consumer complaints!

Helpful? 0 0

Crumpycus

Renton, US

4 comments

Crumpycus of Renton, US

Jul 30, 2009 1:29 pm EDT

I agree. Sue them or report this ### Equifax to the government.

Helpful? 0 0

Equifax Information Services contacts

Equifax Information Services phone numbers

138 332
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Credit Report CS

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An Automated Service

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Uruguay

More phone numbers

Equifax Information Services emails

customer.care@equifax.com

100%
Confidence score: 100%

Support

magdalena.pinto@equifax.com

94%
Confidence score: 94%

communication