CB Banks First Abu Dhabi Bank [FAB] no response on customer care number + emails

First Abu Dhabi Bank [FAB] review: no response on customer care number + emails 4

jkmnglr of US

Jan 15, 2019 2:56 am EST

Featured review

I have been trying to call on customer care number (600 525500) FAB more than 6 times every time it made me wait till 45 minutes and still no answer and forced me to cut the line. In other way I can say no one is responding the call. even I write email @ atyourservice@bankfab.com and no response. Kindly advise how I can reach to customer service to clear my credit card issue as at branch they don't entertain me on credit card issue.

thanks

First Abu Dhabi Bank [FAB] - blocked amount for more than a month 3

Resolved

First Abu Dhabi Bank [FAB] - issuance of clearance letter 1

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First Abu Dhabi Bank [FAB] - Credit card clouser status Card ending 4 digit 3953

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First Abu Dhabi Bank [FAB] - Credit card

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Katy Kat

, RU

1 comments

Katy Kat of RU

Apr 24, 2020 4:25 pm EDT

Verified customer

No help from customer service, tried to withdraw money abroad from atm, money wasn’t given to me but bank deducted 5k aed from me!ive been calling them asking to sort this out, they promised to send me customer dispute form and four days later I haven’t heard from them !
What can I do about that?FAB just don’t care

Helpful? 1 1

Jamboree123

, AE

1 complaint

1 comments

Jamboree123 of AE

Sep 28, 2020 3:01 pm EDT

Verified customer

Replying to comment of Katy Kat

Yes.. all the same with me. visited the branch but an agent faced me to discuss and settle but it ends up grabbed and toring the documents infront of me as I would like to take copies of what I am signing for. and another agent came to assuming he’s a manager at seemingly nice and I let to sign all the documents. sept 15 that time when I visited, now its sept 29 and nothing happened. everyday to keep on following up but nothing happened. and another statement come and still not fixed.. seems everyone wants to close account with fab and trying hard to keep them.. what a shame..

Helpful? 0 0

Jibin Issac

, US

1 complaint

1 comments

Jibin Issac of US

Oct 07, 2019 7:22 am EDT

I have also the same problem.. many times I tried to call the customer care.. from yesterday morning to till now I tried. the same message, all agents are busy.. I think they know the issue, why we are calling, , may be if there is any cancellation of the credit card they will Mark / Notice the mobile or credit card number. purposely they will not attend the call..

Helpful? 0 0

Anjieeeeee

, AE

1 comments

Anjieeeeee of AE

Oct 02, 2019 10:16 pm EDT

Same experience. Call until you run out of credit.

Helpful? 0 0

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Dubai Office

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