Menu
Register
Write a review File a complaint
CB Insurance Services GEICO Complaining against geico auto
GEICO

GEICO review: Complaining against geico auto

T
Author of the review
3:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My 2012 Mercedes Convertible E350 was totaled by a flood. I submitted a claim GEICO confirmed the car being totaled. They then offered a settlement well below fair market values. They have offered $16,585 while the dealers they selected indicated that fair Market Value for this model car is $19,486 even though these dealers needed to move inventory and made offers below Market values for MOST USA Dealers. The comparatives they used were deficient, one car had 2 accidents and was towed as it was not operable. A dealer had a 3 star rating whereas I purchased the car from a 4+ star rated entity. Below is my recap of what they used and why these comparatives are frankly irrelevant, unfair, and corporate corruption. This was sent to GEICO with no response:

I pulled the car-fax reports and again I find GEICO'S efforts to propose the lowest price cars as comparable, rather than looking at fair market pricing even by the dealers they selected. If use GEICO's dealers fair market value statements,, the average fair market value they stated was: $19,486. If you take the average of most USA dealers the fair market values I found would be $21,199, if the average of the GEICO dealer's stated fair market values and the ones I found the average settlement would be $20,743, not the $16,585 GEICO offered.

These are the comparatives they selected and my comments to them:

A. Car: 2014 $16, 495

a. Accident reported: minor damage with another motor vehicle

b. Damage to left front

c. Damage to front

d. Accident reported: very minor damage with another motor vehicle

e. Damage to right rear

f. Disabling damage reported

g. Vehicle disabled

h. Vehicle towed

i. It was originally priced by dealer at : $18,995 (Oct 2023)

j. Their report states moon roof, sunroof while the car is a convertible so I find this dealer suspect and a car which had been so damaged it had to be towed and was disabled.

k. NOT A FAIR OR CLOSE COMPARATIVE!

B. $17495, 2012 white 75K mileage

1. Damage reported: minor damage

a. Damage to front

2. Accident reported with another motor vehicle

a. Damage to rear

b. Vehicle drivable

c. Dealer RATING 3.2, you keep going back to this dealer just to find a cheap price. Why use a dealer that cannot achieve a reliable 4+ rating as the dealers I provided for fair market value? It simple you simply want to low ball the pricing.

3. This dealer also states that the fair market value for these vehicles is: $19,978. If that is the case be consistent and use that dollar amount for the comparative values. This is your dealer stating the fair market value.

4. ORIGINAL Price: $19,985 (Nov. 2023) from this dealer. This is closer to the values I have found from reliable dealers.

5. Something wrong with this vehicle if they had to reduce below their own fair market value.

C. Car: $16, 995

1. This dealer states the fair market value: $18,995

2. Car appears in photos to have fender scratches and damages

Claimed loss: $21,199

Desired outcome: Take GEICO's dealers fair market value statements that average fair market value by these dealers of: $19,486. Take the ave. of all dealer fair market values I found at $21,199 and take the average for a settlement of $20,743.

Confidential Information Hidden: This section contains confidential information visible to verified GEICO representatives only. If you are affiliated with GEICO, please claim your business to access these details.

More GEICO reviews & complaints

GEICO - refused to pay my claim! 40
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
GEICO - cancel policy 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
GEICO - geico will not pay claim 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
GEICO - scam and cheating 21
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
GEICO - premiums is a rip off! 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
0 comments
Add a comment
  1. GEICO contacts

  2. GEICO phone numbers
    +1 (800) 824-5404
    +1 (800) 824-5404
    Click up if you have successfully reached GEICO by calling +1 (800) 824-5404 phone number 0 0 users reported that they have successfully reached GEICO by calling +1 (800) 824-5404 phone number Click down if you have unsuccessfully reached GEICO by calling +1 (800) 824-5404 phone number 0 0 users reported that they have UNsuccessfully reached GEICO by calling +1 (800) 824-5404 phone number
    Maryland
    +1 (800) 824-2802
    +1 (800) 824-2802
    Click up if you have successfully reached GEICO by calling +1 (800) 824-2802 phone number 0 0 users reported that they have successfully reached GEICO by calling +1 (800) 824-2802 phone number Click down if you have unsuccessfully reached GEICO by calling +1 (800) 824-2802 phone number 0 0 users reported that they have UNsuccessfully reached GEICO by calling +1 (800) 824-2802 phone number
    Maryland
    +1 (888) 852-6362
    +1 (888) 852-6362
    Click up if you have successfully reached GEICO by calling +1 (888) 852-6362 phone number 0 0 users reported that they have successfully reached GEICO by calling +1 (888) 852-6362 phone number Click down if you have unsuccessfully reached GEICO by calling +1 (888) 852-6362 phone number 0 0 users reported that they have UNsuccessfully reached GEICO by calling +1 (888) 852-6362 phone number
    Arizona
    +1 (800) 418-4625
    +1 (800) 418-4625
    Click up if you have successfully reached GEICO by calling +1 (800) 418-4625 phone number 0 0 users reported that they have successfully reached GEICO by calling +1 (800) 418-4625 phone number Click down if you have unsuccessfully reached GEICO by calling +1 (800) 418-4625 phone number 0 0 users reported that they have UNsuccessfully reached GEICO by calling +1 (800) 418-4625 phone number
    New Jersey
    +1 (858) 513-5130
    +1 (858) 513-5130
    Click up if you have successfully reached GEICO by calling +1 (858) 513-5130 phone number 0 0 users reported that they have successfully reached GEICO by calling +1 (858) 513-5130 phone number Click down if you have unsuccessfully reached GEICO by calling +1 (858) 513-5130 phone number 0 0 users reported that they have UNsuccessfully reached GEICO by calling +1 (858) 513-5130 phone number
    California
    +1 (716) 276-4133
    +1 (716) 276-4133
    Click up if you have successfully reached GEICO by calling +1 (716) 276-4133 phone number 0 0 users reported that they have successfully reached GEICO by calling +1 (716) 276-4133 phone number Click down if you have unsuccessfully reached GEICO by calling +1 (716) 276-4133 phone number 0 0 users reported that they have UNsuccessfully reached GEICO by calling +1 (716) 276-4133 phone number
    New York (Buffalo)
    +1 (863) 619-4415
    +1 (863) 619-4415
    Click up if you have successfully reached GEICO by calling +1 (863) 619-4415 phone number 0 0 users reported that they have successfully reached GEICO by calling +1 (863) 619-4415 phone number Click down if you have unsuccessfully reached GEICO by calling +1 (863) 619-4415 phone number 0 0 users reported that they have UNsuccessfully reached GEICO by calling +1 (863) 619-4415 phone number
    Florida
    +1 (516) 714-7161
    +1 (516) 714-7161
    Click up if you have successfully reached GEICO by calling +1 (516) 714-7161 phone number 0 0 users reported that they have successfully reached GEICO by calling +1 (516) 714-7161 phone number Click down if you have unsuccessfully reached GEICO by calling +1 (516) 714-7161 phone number 0 0 users reported that they have UNsuccessfully reached GEICO by calling +1 (516) 714-7161 phone number
    New York (Woodbury)
    +1 (478) 744-5677
    +1 (478) 744-5677
    Click up if you have successfully reached GEICO by calling +1 (478) 744-5677 phone number 0 0 users reported that they have successfully reached GEICO by calling +1 (478) 744-5677 phone number Click down if you have unsuccessfully reached GEICO by calling +1 (478) 744-5677 phone number 0 0 users reported that they have UNsuccessfully reached GEICO by calling +1 (478) 744-5677 phone number
    Georgia
    +1 (972) 701-1655
    +1 (972) 701-1655
    Click up if you have successfully reached GEICO by calling +1 (972) 701-1655 phone number 0 0 users reported that they have successfully reached GEICO by calling +1 (972) 701-1655 phone number Click down if you have unsuccessfully reached GEICO by calling +1 (972) 701-1655 phone number 0 0 users reported that they have UNsuccessfully reached GEICO by calling +1 (972) 701-1655 phone number
    Texas (Dallas)
    +1 (301) 986-2500
    +1 (301) 986-2500
    Click up if you have successfully reached GEICO by calling +1 (301) 986-2500 phone number 0 0 users reported that they have successfully reached GEICO by calling +1 (301) 986-2500 phone number Click down if you have unsuccessfully reached GEICO by calling +1 (301) 986-2500 phone number 0 0 users reported that they have UNsuccessfully reached GEICO by calling +1 (301) 986-2500 phone number
    +1 (407) 377-7070
    +1 (407) 377-7070
    Click up if you have successfully reached GEICO by calling +1 (407) 377-7070 phone number 0 0 users reported that they have successfully reached GEICO by calling +1 (407) 377-7070 phone number Click down if you have unsuccessfully reached GEICO by calling +1 (407) 377-7070 phone number 0 0 users reported that they have UNsuccessfully reached GEICO by calling +1 (407) 377-7070 phone number
    More phone numbers
  3. GEICO emails
  4. GEICO address
    5260 Western Ave., Chevy Chase, Maryland, 20815, United States
  5. GEICO social media