Howland Jones Midlands Residential Lettings review: Appalling service 2

I understand that mistakes happen and am always willing to
meet fairness with fairness when they are dealt with honestly, with
professionalism and integrity.

I am not happy to have mistakes, problems and concerns
ignored or evaded at my cost.

The level of service I received for this tenant find service
was appalling, unprofessional and unacceptable.

It left me at risk and left me doing the work I paid you for
myself.

It caused me great distress and took time, effort and money
to put right.

I have fairly asked to be compensated for the tenant find
service only, which in the circumstances, is the least that should happen but
they have completely failed to acknowledge any of their mistakes despite the
evidence that is available in the form of countless emails etc that cannot be
ignored or denied.

They have got steadily worse over the time I have used them,
but this latest fiasco has left me stressed, distressed and out of pocket.

I would have been happy with a decent apology and a firm
promise to rectify the mistakes they have made but that is clearly not going to
happen as their standard response to everything seems to be complete denial.

My issues were as follows:

They failed to provide an up-to-date inventory, instead they
used the inventory from the previous tenancy which still carried the wrong
date. When I asked them to correct this they just hand wrote notes on it
listing the changes. After several discussions about this and several other
inventories provided to the same appalling standard, rendering it totally unfit
for purpose, I did an inventory myself and provided them with a copy.

They installed the tenant, who had CCJs, without my
knowledge or consent.

They failed to place the deposit in my DPS account and had
to be reminded several times to do so.

They failed to inform utility companies of final readings
which I had to do myself.

I am disgusted and dissapointed with the staggering
incompetence and lack of care and professionalism and hope I can save anyone
from the distress and inconvenience that this has cost me and the possible
problems caused by providing legal documents that aren’t worth the paper they
are written on.