CB Banks Huntington Bank Huntington Bank stopped transfer without any warning and no reason or justification

Huntington Bank review: Huntington Bank stopped transfer without any warning and no reason or justification

rrob2231 of south euclid, US

Oct 28, 2023 2:33 pm EDT

Featured review

I made an ONLINE transfer funds from my own checking account to my Huntington checking account. I have done this previously with no issue and I assume there would be no issue this time. I checked today and was SHOCKED to find that someone stopped the transfer never telling me they did it! NO email call, text, nothing! I called customer service who toldme that they were compelling me to come into a branch and prove that the other ban account wa actually mine. I explained that I due to medical issues am homebound at this time and cannot come to a branch. They had never stated that it was necessdary to ome into a branch to do an online transfer, and I did it before and did NOT have to come to a branch. There is nothing in their own rules or regulations that compels bank customers, especially a long term one such as myself, to come to a branch to do something that only requires online actions. There is NO legitimate reason for them to stop the transfer, NO justification compel me to go to a branch, no rule that this bank has that compels this. They know that is is not possible for me to come to a branch at this time. Ther are several ways to handle this without my coming to a branch. In fact, I had the other bank on the phone and the supervisor heard the conversation, that the other bank rep stated that that was my own account, and that they were willing to call or be called to confirm that I am the sole owner of the other bank account, but Huntington rep refused to accept that. I also told them that I could send them proof that I was the owner of that other account, and they also refused that! They are being completely unreasonable unfair, illogical and untruthful it appears when falsely claiming that it is a requirement to come to a branch to do an ONLINW bank transfer! I am extremely frustrated with their customer service.

Claimed loss: Loss of the bank transfer, wasted time, emotional upset etc.

Desired outcome: That Huntington follow their own rules and permit this and future online transfers.

Huntington Bank - overdraft protection - opting in 7

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Resolved

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Resolved

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Huntington Bank - customer service 1

Huntington Bank - unethical behavior and very poor customer service 1

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Huntington Bank contacts

Huntington Bank phone numbers

+1 (800) 480-2001
+1 (800) 480-2001

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Business Banking

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Business Banking, International

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Personal Insurance Sales Center

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Online Banking Technical Support

+1 (800) 445-8460
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Lease Customer Service

+1 (800) 322-4600
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The Huntington Investment Company

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+1 (800) 231-5598
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General Customer Service

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