JetBlue Airways
reviews and complaints

It all started with JetBlue delaying its flight on the 17th of December 2016 from 4:15 to 6:50 pm from Jacksonville to Fort Lauderdale (flight number B61315). I had sent a complaint a year ago but no one responded to me so I am resending the same email I sent in 2016 but with some changes.

My husband, 11-month old son, and myself reached the airport at around 2pm December 17, 2016 and realized that the flight was delayed. We then stood in line to discuss how to move forward with the JetBlue agents.
After about an hour, the agent told me that that I would certainly miss my connecting flight (EK214) due to the delay and she would recommend rebooking me but they can't rebook international flights right there so she would call someone else to do it. She told me the wait could be upwards of 2 hours and to wait. We didn't hesitate and stood there holding my 11-month old son and waited about an hour and a half until she found who she was looking for on the line.

The person on the other line told her that they didn't have any Emirates flights until the 27th so they could rebook me on Turkish airlines in the 20th with JetBlue still being my first flight out of JAX. I didn't like waiting that long to leave as I am going home to see my father that is in the ICU due to contracting meningitis. In addition, I know Turkey is not the best place to be right now so I didn't want to take Turkish airways. However, I understood that there was nothing to be done and agreed.
She then gave me an e ticket with a new itinerary. She said that if I called the next day they could change it for me if any places opened up with any airlines that JetBlue is partnered with. We thanked her and left. Now I know that I couldn't have changed my ticket at all even if I had wanted to do she basically lied to my face.

So, on the 19th at about 10pm, I wanted to see If I could check in early and select seats so I went to JetBlue.com and put in my confirmation code with is JBMEER and my last name to "manage my flights" and my information wasn't there. I tired several times and still could not get it so I called JetBlue. The person that picked up the phone (Myleen I believe her name was) said that she can see my Turkish airways flights but cannot see the JAX to JFK flight (my first flight out of JAX). I told her I had an e ticket that shows me that flight plus the Turkish airways flights. She then continued searching and found the flight in my ticket but not itinerary if that even makes sense.

Apparently, on the 17th they had booked me for the Turkish flights but not the JAX to JFK flight. After 1 hour and 25 minutes of being on the phone she told me everything was good as her supervisor (Jennifer) had fixed everything (except my first name which when they rebooked my flights they had forgotten to put a space between Blen and Ms (Ms Blen Solomon) and now was Blenms) and sent me a new itinerary this time with the JAX to JFK flight in it. I thanked her and hang up. She did say call back in about 30 mins to check about the name situation as they were working on it. By this time, it was 12 am.

So I called back and when I did the agent this time was giving me a completely different itinerary (which I included me going to London Heathrow airport at some point) so I told him I already have an email with the itinerary and I was calling about the name. He said let me talk to my supervisor and connected me to her. As I was talking to her I got a phone call from Utah which I couldn't get because I was in line with her. She sees my previous flight info but it was changed beside of problems with my Turkish flight and so they had to rebook me yet another time and this time from JAX to JFK then to LHR the IST, then ADD. My flight would have to start at 11:40 am and not 5:50 pm that I was told when they rebooked it on the 17th and when I talked to Myleen a couple of hours prior. I couldn't take that flight because I have to be at work until 12pm.

As it turns out later when I checked my voicemail Jennifer said that JETBLUE accidentally deleted my connecting Turkish air flight and because of that had to rebook everything again!

I have never in my life heard of anyone's booked flight get ACCIDENTALLY DELETED!?

Needless to say I was really sad at this point but I was very politely asking the supervisor that I was talking with to please re-book me for the 20th back to my original itinerary and she says there are no flights in the 20 or the 21st and it would have to be on the 22nd. I have evidence of the chafed itineraries and the voicemail from Jennifer if you need evidence of this unprofessionalism. So now I am leaving tomorrow on the 22nd. My father is still sick and I am sitting here really sad and upset and praying that I get to see him soon (My father passed away on December 25, 2016 and I didn't even get to say goodbye as the flight landed on the 24th of December. By then, he was not conscious and couldn't recognize me or know I was there. This will forever haunt me!).

I am very disappointed in how JetBlue has time and time again failed me and dealt with my situation. I now believe the saying they "Truth is stranger than fiction" as I truly believe what has happened is quite unprofessional and just flat out bizarre.

B. Solomon

On Nov 19, 2017 Jet Blue took off from Logan (BOS) at 2:43 pm and arrived at DWF Dallas around 6:11pm. Shortly after take off the plane developed problems with what seemed to be the air conditioning system. It became very hot and stuffy in the cabin. The cabin became unbearable after a couple of hours with no explanation as to what the problem was. About 45 minutes before landing, the stewardess finally brought bottled water around to the passengers after numerous complaints. I suffer from claustrophobia & was extremely uncomfortable. I was also having some difficulty breathing due to the stuffy environment. The stewardess insured us that we would be compensated & we should check our email in a week for the compensation. The week has come & gone and no word from Jet Blue. I called the customer service to no avail. They informed me that no report had been filed for the plane. This concerns me greatly, as the passengers on that flight can attest, there was definitely something wrong. When the plane started getting so hot, the pilot should have landed the plane, but didn't. The pilot should not have authorized to continue the flight. No air conditioning means that other things in the plane could be over heating. Too much risk. I feel that plane was unsafe to fly. I have flown many times and this was first flight that I felt unsafe in.
Sincerely
Merle Pontius
[protected]
[protected]@gmail.com
ps
I also lost several pounds of lobster that I was traveling home with. I started with a cooler of frozen lobster, that was thawed by the time we landed. Once it thawed it spoiled & I had to throw it away.

While booking my flight for my son he is 2 years old i had to pay 300 dollars for my son wich is 2 years old the website says childrens UNDER 2 dont have to pay so my son its 2 now i called the costumer service department and the lady very rude told me he had to pay on his second birth day so i told her in ur website says childrent under 2 NOT CHILDREN 2 .2AND HALF 2 AND 3 MONTHS NOW I SEE THAT AS MISLEADING AND FALSE ADVERTISEMENT IF U AIRLINE WANTS MONEY FROM A CHILD 2 YEARS OLD TI PAY FOR A SEAT U SHOULD CLEARLI STATE IT .SAYING A CHILDREN 2 AND AVOBE HAVE TO PAY FOR A TICKET THAT ITS CLEAR AND SIMPLE BUT NO THE RATHER PUT CHILDREN UNDER 2 FLIGHT FREE ITS DECEIVEING THAT HOW THE GET YOU ... THEN I GOT TO KEEP SEARCHING TO SEE THE BREAK DOWN THE HAVE ON THEIR SITE SAYING AFTER HES SECON B.DAY HES HAS TO PAY BUT TO ME STILL FALSE ADVERTISEMENT, THEIR WEBSITE SHOULD SAYS THAT IF UR CHILDREN ITS 1 YEAR AND 11 MONTHS OLD FLIGHTS FOR FREE NOW THE MINUTE HE TURNS 2 NOW HE HAS TO PAY SO IN REALITY ITS NOT CHILDREN UNDER 2 IS CHILDREN UNDER 1 YEAR AND 11 MONTHS THAT FLIGHT FOR FREE BECAUSE THE MINUTE U STATED CHILDREN UNDER 2 U ARE INCLUDIN THE KEY NUMBER 2 SO THERE FOR ANY CHILDREN 2 YEARS OLD AND UNDER SHOULD FLIGHT FOR FREE ... IF NOT JET BLU COMPANY SHOULD PUT ON THEIR SITE CHILDREN 1 YEAR AND 11 MONTH FLIGHT FOR FREE NOT ANY CHILDREN UNDER 2 ... DECEIVEING AND FALSE ADVERTISEMENT CHILDREN UNDER 2 FLIGHT FREE HUH YEA WRIGHT ...

9/18/2017 booked vacation for 2 to punta cana/riu republica, #2978338 for $2, 660. 11/25/2017 price went down to $2, 366.50. Called and told it would be $270 ($135 each to rebook). Hung up and looked up cancellation policy. It is on $140 ($70 each).
11/27/2017 called and told I was correct. On my screen price is still $2, 366.50 but she tells me it is over $2, 400+ Can't explain why. Says she is going to call supervisor. I am then told if I rebook I get credit. I must book through them to get credit and price is higher than what is online.
I was on phone at least 45 minutes. Woman was WONDERFUL. She did her best but can't explain why I would pay more.
I said forget the whole thing. I am now paying $300 more than current price. I should have at least been able to recoup $150 by rebooking.

1st encounter with jet blue airline. Party of 4 traveling from Ft Lauerdale to Nashville TN on Nov. 19th. Flights were booked 2months ahead. Arrived at airport over hour early. We 1st tried to use the kiosk and that did not work (many other people having trouble with it also). Attendants were no help. We went to the counter and still had 45 min before flight. Attendant at the counter told us plane had already closed and we could not go. After much discussion he told us the plane had already closed and we could not go and that was it and only 1 flight per day and we would not be reimbursed to catch a flight with another airline. Very rudely he told us we could book for the next day and if we missed it we would not be reimbursed. Ended up having to stay another day which cost us additional $300 plus missing next day of work that we were expected back for. Very rude and bad experience.

Yesterday while at the Atlanta airport I asked an employee for assistance, he was extremely rude and disrespectful to myself and another guest whom I don't know. I then asked for his name and who he worked for which he refused to give me...I then attempted to see his badge when physically pushed me away. He works in baggage claim office name Edell?

my name is Amarilis Espinal, on October 9 2017 my sister Delny Espinal, Denise Rodriguez and I were coming from Santo Domingo, and were supposed to be on Flight 510. we had already checked-in and were waiting for boarding time and another lady that was traveling with us went to the counter to find out when we were supposed to board.
She told the agent (Carla) to make an announcement to call us because we were in the duty free area 3 stores away from the gate and she never did. when we got to the gate Denise was still at the gate and the agent told me and my sister that it was already closed with no other explanation

I forgot my cell phone at home. I was to wait in the cell lot for my daughter.
I didn't know if she checked a bag. I went to the terminal at Logan Airport. I approached one of your reps standing around. I told her what had happened.
She was absolutely no help whatsoever. I said there are no pay phone in here.
She said no airport has pay phones anymore. I know that isn't true.

I then found a nice man and asked him to call my daughter and let her know I'd meet her in baggage. He did.

So, a total stranger was much more helpful than your representative. I was really disappointed as my family flies JetBlue to Sarasota all the time. Before this incident JetBlue was my favorite airline.

Thank you for taking the time to read this.

Veronica S Dearden

[protected]@gmail.com

Flight number left at 6:38 from Fort Lauderdale
I took a flight from Ft. Lauderdale to LongBeach on August 9, 2017. The gentleman sitting next to me asked if I would switch with him due to fact that he wanted to sit closer to his wife. I agree since my seat was next to the aisle and preferred to sit closer to the window. Well my television didn't work.So I decided to let them know that my television didn't work and they told me to try different things, which didn't work. So I decided to go the back of the plane and complain to the other attendant who came up and watched me try all the things that still didn't work. He apologize and left, at least he showed he cared more. I was upset, because this was a long trip but what made matters worst the flight attendant didn't even come around twice to make sure that we weren't thirsty or hungry, he just stayed up front. So I was parched and board for the entire flight. Lets say I missed the first round, he never came around again. My flight on the return was completely opposite they came around, and that is when I realized that was just a horrible flight. To make matters more and I over heard the gentleman who sat next to me say that they gave him a fifty dollar credit because his seat didn't recline. (my seat). I wasn't given any option or even to change my seat. I feel this wasn fair. My return confirmation was IWIKAJ I don't remember the confirmation for the going I just remember the date and the time.
my email is [protected]@yahoo.com
Thank you,
Marjorie Cushnie

My name is Lavern Hanna a True Blue membership#[protected] since 2015, I have traveled on JetBlue for more than six years.
On October 19, 2017, I traveled to Orlando along with my son Kevin Hanna and his daughter Kayden who was seeking medical attention from Johns Hopkins in Tampa Florida. We were outraged and felt humiliated by the treatment received on October 21, 2017 at the Orlando Airport from Jet Blue Wheel Chair Customer Service area. My grand daughter desperately needed wheel chair assistance to the Jet Blue boarding gate for the return flight to Nassau Bahamas. At the check in counter, we informed the Ticket Agent that we needed wheelchair assistance and he insisted that it was not a problem. After he finished processing our tickets, he assisted us in getting a wheelchair and he took our family into the customer service area and told us that Wheel Chair Representative would come to assist us to the departing gate (#24). Note that our tickets were stamped "TSA Precheck". We stood in the customer service area for more than 20 minutes before we were acknowledged by the supervisor. We then told him that we needed assistance, he informed us that, " we will have to wheel my granddaughter ourselves because they did not wheel children". He further said that, " the parent is responsible for wheeling their children" and he left us standing there and continued his conversation with three other service representatives. Ms. Memlande Tibert one of your customer service representative, however, was observing the situation and came over and assisted us in getting to the gate.
We really appreciated her kindness, as we would not have made the flight due to the condition of my grand daughter and we were not familiar with the airport.
My family is debating whether we should fly your airline for future visits to the hospital and on regular travel, as this experience has really dampened our spirit and demonstrated that Jet Blue is not serious about quality customer service.

I flew Jet Blue in September 2017 and the flights although expensive due to the hurricane (I think they jacked up the pricing) was great. My luggage however was damaged to the pint I cannot use it again. After spending $75 just to have this bag go to and from my destination seems they could have handled it with a little more care!

On the way the leg was broken off and on the way back it was ripped. I have used that suitcase numerous times and has never been damaged like that.

I packed my bag and put a tsa approved lock on my suitcase like i always do. When i board ed the plane from Cuba to ft lauderdale noone said anything about my luggage. When i arrived at ft lauderdale, my lock was missing and no on e could tell me why. I would like to be reimbursed for the lock and an explanation of why my lock was taken and never returned.,

On 10/2/2017 My wife receive a call letting her know that her mother and sister were able to get a flight out of Puerto Rico after not hearing anything from them since the hurricane that they will going to be doing a connection at Fort Lauderdale Airport to travel to Boston on the way to Hartford Connecticut my wife was told that my mother-in-law had an accident in Puerto Rico with she got a bump in her head upon hearing this she was started to cry and wanted to see her mother so I suggested that we go down to the airport to try to see them as we were approaching the airport we realize that the plane was later it was scheduled to land at 6:30pm but it was change to 7:44 pm, they next flight was for 8:45 pm the only reason that we went to the airport was that if the was not delay she was going to have 2 hours before her next flight so we figure we'll be able to see them, put no so we spoke to a Leader and explain about our situation but his answer to us was that he could not give us a pass to allow my wife to at least go see her mother because she was very worried about her he claimed the TSA rules did not allow him to do that but I think in this situation he could have had some compassion and gave given my wife a pass to see her mother. she wanted to make sure that her mother was alright, we understand that they are rules to live by but after this hurricane and what happened in Puerto Rico I think it would have not been a big deal, now we don't know when is the next time she'll be able to see her mother they're going to take her to the hospital today to make sure she is alright, and to just let you know we really love to fly JetBlue but I think in this situation he could have helped more cuz right now we don't have no funds to go to Hartford Connecticut to see her thank you

Mi reservación RRJNFY . Reserve mi vuelo con jet blue para mi regreso a casa el mismo día que reserve para mi viaje de vacaciones a la isla . Lo que no puedo entender es como me cancelaron tantas veces mi reservación sabiendo que no había comunicación de ninguna clase debido al huracán . Tampoco entiendo cómo puede ser posible que me hayan dejado sufrir tanto sin reqresarme a mi hogar cancelando tantas veces mi regreso a casa . Entiendo la magnitud del desastre, pero como es posible que me hayan dejado sufrir tanto . La falta de consideración de ustedes no tiene perdón . Estoy bien indignada con ustedes por la falta de consideración al consumidor ante tanta necesidad que había en la isla en esos momentos . Fueron varios días tratando de llegar a mi casa confiando en ustedes . Sufrí mucho tratando de buscar señal para poder chequear mi vuelo horas de pueblo a pueblo para encontrarme con que me cancelaban el vuelo . Días en los que no tuve ni para comprar una buena comida ., noches de calor me sentía desesperada e imposibilitada por no poder comprar otra reservación con otra aerolínea. Molestando de casa en casa donde había tanta necesidad y no podían ayudarme . Es muy lamentable saber que JetBlue no está preparado para atender a sus clientes en momentos como este . Les faltó muchopara brindarles a sus clientes confianza . Creo que después de esto somos muchos los que no volveremos a confiar en JetBlue .

Sinceramente Aurea Delgado

Worst experience ever today with Fort Lauderdale flight to Providence (1196) I chose to enroll in TSA-prececk to avoid long airport lines and to expedite the screening process. All is well except on flight 1196. Yesterday when I checked in my boarding pass was issued as standard and not pre-check. When I arrived at the terminal counter to obtain a corrected new boarding pass, I was told by employee Kayon that the problem originated because I had not used my four digit Birthday year. Kayon’s attituda and body language became unacceptable when I told her that I wanted an explanation as to why all went well with TSA pre on my flight to Fort Lauderdale. You requested her manager. Employee Jim appeared and indicated that problem origininated because I did not include middle initial. Jim, too, was unable to explain why all goes well and went well in Providence. I asked Jim to have corporate management contact me concerning repeated problem-all in Fort Lauderdale!

Problem 2
Again, no issues with carry on bag in Providence or any other city. Fort Lauderdale greeter said bag could not be expanded-it always is-never an issue! Again, employee/ manager Jim intervened and all is well and I proceed through screening and to gate!

Problem 3
On plane, I request flight attendant obtain a management phone number. She said she was unable and a “lead” person approached me in my seat and indicated that I he could not provide contact-contacts were by cell phone; he would pass info on but could not assure me that management would call.

Truly an unexpected sorry state of a company with whom I have chosen to fly on so many occasions!
Hop fully, management will call with a satisfactory resolution to issues, Kayon will be disciplined for her attitude, posturing and behavior and all will go well on next flight!

On every flight from Boston or JFK to Santo Domingo (SDQ) you will find an excessive amount of people that have asked for wheelchairs, for the only reason to be boarded first with many family members or not, all along with carry on an extra bags who will then take in first turn as much space as they can, sometimes even occupying the overspace of the even more space on the front rows and the flight attendants will not correct this. I am a Mosaic member, and already in a couple of occasions have been rudely ordered to place my bag well behind my assigned seat, making it difficult to unload at arrival. In my opinion, this should be a service with a cost and to people who really needed and for that they should present some sort of medical certificate, and family companions should be limited to one to help out.
Rullina Montes
[protected]
true blue nr [protected]

My family and I were fleeing Hurricane Irma. As you know, Hurricane Irma was expected to create devastation previously unknown to Florida with tremendous loss of life. I was coming with my daughter, son-in-law, a 3 year old and a 6 week old. My daughter and her family were returning to Florida. My ticket was one way. My airline confirmation was PFIBNI. We left on Sept.8 at 4:46 pm. We had to switch planes in Jacksonville ( which was delayed in Jacksonville by 2 hours) to go to DCA. You could not even get us to our ultimate destination on NY. So we had a book a hotel because we arrived so late on Friday night and rent a car to drive to NYC. The fact that I paid $2356.41 for these tickets was not only robbery but definitely inhumane under the circumstances.

Good day

My husband and I were scheduled to fly JetBlue from NY to Kingston, Jamaica on Sept 9th. Despite our efforts to get an update on the flight by telephone and through the internet, we were highly inconvenienced as upon arrival at the airport, we were told that the flight was cancelled and the earliest flight in to Kingston was scheduled for the 19th September. We informed the Rep that the extended time line was unacceptable.  We were told that we could go online and request a change of date.  This proved an impossible task as there are no facilities for us to change the date without incurring an additional fare.

We called the JetBlue contact centre (with much misgivings) as they had fed us incorrect information on the day of our original flight and the rep informed that they were doing us a favour by accommodating us on the 19th.

I find such a response totally unacceptable as I paid to fly via JetBlue, I did not "beg a fare".  

I have a Committee meeting on Thursday for which I am the Treasurer, I have a Board meeting on Saturday of which I am the Secretary and I have a general meeting on Sunday of which I am the secretary (3 different groups).  More importantly, my medication ran out on Tuesday and my health insurance cannot be used in the USA.

We have asked to be routed through Montego Bay (although it will take us an addition 3 hours to get home from there). That request was a no. We asked to be routed to Kingston via another airline, but still JetBlue says no.  Their original excuse was that the Norman Manley Airport was closed.  However, the airport has been opened since Sunday and still JetBlue cannot get us out of New York despite advertising that they have 3 (THREE) flights from NY to Kingston daily.

WE NEED TO GET HOME!  I AM A CANCER SURVIVOR AND I NEED MY MEDICATION!

WhatsApp contact [protected]

OUTRAGEOUS Customer! Jet Blue Price Gouges!

On Saturday, September 2, 2017 my family and I were returning from a lovely cruise to San Juan only to find out that our flight leaving from there had been cancelled by Southwest Airlines. Okay. We started looking for 3 ONE WAY FLIGHTS from San Juan to New York or Newark Airport. We quickly learned that some flights where planes coming from Texas were cancelled and not coming to San Juan because airports were still closed and/or recovering from hurricane Harvey. We also learned that hurricane Irma was expected to hit San Juan that Wednesday/Thursday so flights were filling up quickly.

Jet Blue offers us 3 ONE WAY tickets on Flight 2276 leaving San Juan at 3:35 am for $900 PER ticket (COACH CLASS) to Hartford, CT. It cost us $2, 700 for 3 PEOPLE ONE WAY to get back to the North East (mind you that we live in NY!) still had to rent a car to get to NY. It cost us $922 ROUND TRIP from Southwest Airlines (Newark to San Juan) for 3 people and JetBlue charges $900 ONE WAY.

This needs to be investigated. Jet Blue is trying to look good now by saying they are offering $99 tickets out of Florida to get away from Irma. They need to address why they PRICE GOUGED customers the week PRIOR to Irma when people were trying to get out of San Juan. An average price (coach class) ticket ONE WAY ticket from San Juan to New York or Newark Airport is around $200 -$300 and an average price ROUND TRIP ticket from San Juan to New York is $400-$500, NOT $900 COACH CLASS ONE WAY!

Will think twice before I ever fly JetBlue again. Ticket Buyers BEWARE! DO YOUR RESERCH FIRST BEFORE BUYING A JET BLUE TICKET!

Friday, September 1, 2017, JetBlue Flt. 2, 7:11 p.m.
I arrived at FLL on time for my 7:11 p.m. flight. In the gate area I checked my bag when the gate agent asked for volunteers as storage bin space was limited due to full flight. We boarded and pulled away from the gate. Shortly thereafter, captain came on informing us there was a problem with #2 engine. The air conditioning on the plane was not functioning properly either; it was very warm. We had to go back to the gate for maintenance. I was overcome with the smell of fuel in the cabin and asked to get off the plane. We were allowed to deplane but were asked to stay in the gate area for information and for when the flight would leave. I was with my emotional support dog. It was unclear if/when the flight would depart, therefore, I requested a rebooking for Saturday, September 2, 2017. I received a boarding pass for the 8:12 a.m. flight, #502 on September 2, 2017.
Saturday, September 2, 2017, JetBlue Flt. 502, 8:12 a.m.
I arrived early, again with my dog, and the flight was delayed until 9:00 a.m. Then the flight was delayed until 12:30 p.m., then the flight was delayed until 1:00 p.m. Maintenance was the issue again, apparently. I have a bad back, was with my dog and could not allow myself to be so cruelly inconvenienced, once again. I had to cancel my entire weekend in NY with my family, who I haven't seen in a very long time! I could not subject myself or my dog to repeated security checks returning from allowing her to relieve herself several times during a delay of such a long period of time. I spent $50 valet parking my car Friday night and Saturday morning. There was a time, a long time ago, when JetBlue was reliable, but now, the norm for JetBlue is unreliability. The on-time performance is horrendous; every flight is delayed. This is why the flying public is so pissed off all the time. The only flight that I can still rely on is the 6:00 a.m. flight; it's never delayed. I am dismayed to the point of not flying JetBlue anymore, after flying it exclusively since its inception. JetBlue needs to get its act together and do maintenance on its planes in a timely manner avoiding deplorable situations such as described. I am angry and very disappointed in JetBlue and something needs to be done about this.