CB Computer Hardware Lenovo Ridiculously bad customer service

Lenovo review: Ridiculously bad customer service

Notusuallyakaren of San Ramon, US

Nov 04, 2023 7:37 pm EDT

Verified customer

Featured review

I purchased several items from the Lenovo US website on Oct 29 2023, a Yoga laptop, webcam, external drive and a monitor. This complaint concerns the monitor only. I received the monitor on Nov 1 and never even had the chance to try it out because it was impossible to set the monitor up. The monitor arrives out of the box in three pieces: the monitor screen, the base and a hook-like bar to connect the monitor screen to the base. Two screw holes are drilled into the hook so that it can be screwed into the base while it just clicks into the monitor screen. Unfortunately the screw holes in the hook do not align properly with the holes in the base; they are too far back so no matter how far you place the hook into the base, the hooks do not appear, at best you see a quarter of each hole, no more. I called tech support to explain the situation. Tech support sent me a camera link so that they would have a record of what happened. Then she told me I would have to call sales option 3 to finish the return and she gave me a case number. However, when I called sales, after giving the case number and a detailed description of the problem, the utterly rude customer service rep said, “So you broke it?” I lost it. I mean how the hell could I have broken something when the screw holes were misaligned? Did she not read the case notes? Had she not been listening when I told her the problem? Then she asked for more pictures of the issues. I flat out refused since the tech already had pictures and at that point I became unwilling to accept an exchange and demanded my money back. I have returned a fair number of products in my sixty years including computer systems and an entire houseful of custom window coverings, and I have never been treated this rudely. This women seemed to be putting roadblocks everywhere on purpose. I finally demanded to speak to her supervisor and after about ten min of waiting she told me they were busy. I think she just asked permission to give me what I wanted bc I was being such a “Karen.” I shouldn’t have to yell and scream to process what should have been a simple return, and I’ve never had to before. Indeed, I thought it was a done deal after I had talked to tech support and had a case report. Their customer service fail cost them $270 bc I demanded my money back instead of a replacement. Oddly, the customer service rep was willing to give me my money back for everything I had purchased (a $2300 purchase) which just goes to show they know how bad their customer service is and they just don’t care

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Lenovo contacts

Lenovo phone numbers

8800 301 7407
8800 301 7407

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50%
Confidence score

Russia

+1 (800) 419-6686
+1 (800) 419-6686

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India

1800 818 478
1800 818 478

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100%
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Malaysia

1800 1110 2266
1800 1110 2266

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100%
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Philippines

+1 (800) 601-1481
+1 (800) 601-1481

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Singapore

+1 (800) 353-6686
+1 (800) 353-6686

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Mexico

+852 25 163 938
+852 25 163 938

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Hong Kong

+1 (855) 253-6686
+1 (855) 253-6686

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USA & Canada

+44 125 674 1677
+44 125 674 1677

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100%
Confidence score

United Kingdom

+353 15 628 320
+353 15 628 320

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Ireland

+61 130 055 7073
+61 130 055 7073

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Australia

+84 800 446 833
+84 800 446 833

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New Zealand

+43 150 603 7201
+43 150 603 7201

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100%
Confidence score

Austria

+32 22 009 790
+32 22 009 790

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100%
Confidence score

Belgium

+45 36 140 697
+45 36 140 697

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Denmark

+358 942 452 988
+358 942 452 988

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Finland

+33 155 703 981
+33 155 703 981

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France

+49 711 6569 0807
+49 711 6569 0807

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Germany

+39 221 080 677
+39 221 080 677

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100%
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Italy

+31 207 003 980
+31 207 003 980

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100%
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Netherlands

+47 80 024 617
+47 80 024 617

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Norway

+351 211 227 833
+351 211 227 833

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Portugal

+34 932 275 810
+34 932 275 810

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Spain

+46 851 161 018
+46 851 161 018

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Sweden

+41 445 291 040
+41 445 291 040

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100%
Confidence score

Switzerland

+90 212 912 0134
+90 212 912 0134

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33%
Confidence score

Turkey

+86 400 088 8222
+86 400 088 8222

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100%
Confidence score

China

+62 213 002 1000
+62 213 002 1000

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100%
Confidence score

Indonesia

+81 120 804 545
+81 120 804 545

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Confidence score

Japan

+966 114 649 300
+966 114 649 300

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Saudi Arabia

+27 115 147 500
+27 115 147 500

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100%
Confidence score

South Africa

+82 262 880 077
+82 262 880 077

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100%
Confidence score

South Korea

+886 800 000 702
+886 800 000 702

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100%
Confidence score

Taiwan

+66 21 040 792
+66 21 040 792

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100%
Confidence score

Thailand

+971 44 294 300
+971 44 294 300

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100%
Confidence score

UAE

+84 244 458 3374
+84 244 458 3374

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100%
Confidence score

Vietnam

+54 800 666 0011
+54 800 666 0011

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100%
Confidence score

Argentina

+55 800 536 6861
+55 800 536 6861

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100%
Confidence score

Brazil

+56 232 103 145
+56 232 103 145

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100%
Confidence score

Chile

More phone numbers

Lenovo emails

customercare@lenovo.com

100%
Confidence score: 100%

Support

Lenovo address

23/F Lincoln House, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong

Lenovo social media
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