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LG Electronics

LG Electronics review: lg 86 inch class qned80 uqa series led 4k uhd smart webos 22 w/ thinq ai tv

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11:18 am EDT
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I ordered a TV online. It was paid for August 17th and I was told it would be delivered by August 31st. It is now October 18th and the TV has not been delivered. In between this time, I have spoken to 10 customer service agents, 2 customer service supervisors, emailed the customer service department and went on the site to email the president. Nobody has given me a reason why the TV has not been delivered and they keep saying they will reach out to their delivery department. The 2 supervisors said they would follow up personally and get back to me within 2 days. Neither of the 2 got back to me. The email the president is a joke. I got a text from somebody named Alexis 9 days ago saying she was a presidential liaison and she would follow up. I heard nothing from her and a week later I texted her I would like the President to review my case. She said the President was too busy. I tried to call the number and it did not go through. I am not even sure Alexis is a real person. In my 53 years on this planet I have never experienced a worse customer service system than LG. I have spent over 6 hours of my personal time waiting in queues, writing emails, and speaking to non-responsive, ineffective employees. I HIGHLY RECOMMEND NOT PURCHASING LG BASED ON THEIR CUSTOMER SERVICE SYSTEM.

Desired outcome: I would like to receive the TV I purchased over 2 months ago.

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  3. LG Electronics emails
  4. LG Electronics address
    LG Twin Towers, 20, Yeouido-dong, Yeongdeungpo-gu, Seoul, Korea (South)
  5. LG Electronics social media
LG Electronics Category
LG Electronics is ranked 4 among 125 companies in the Consumer Electronics category
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