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LG Electronics

LG Electronics review: LG A/C Unit

T
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3:28 pm EDT
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LG has the worst customer service ever! We will never buy another LG appliance again. I’ve spent well over the cost of a new unit of my time in dealing with this garbage and it’s still NOT resolved! The new A/C unit has still not been sent out. More promises every day and still NOTHING!

Spend your money on another brand!

Our A/C went out in our house over a month ago. Tech went out and repaired it (took one week for this to happen) and it was broken again within 48 hours. He came back out and said it needed a complete new unit. (This was another week)

We didn’t receive a new unit for another week because they didn’t order it right away.

Received new unit on the 14th - which was delivered on the 14th - in the rain. No one called beforehand like they said they would - so it sat outside in the rain all day.

Technicians don’t install the new units - when my husband went to put it in - the new unit was damaged.

I have called / talked on chat EVERY day since then and no one has been able to help me - everyone says they will escalate it and nothing happens - it’s all false promises and lies.

For over a week of me calling / chatting - no one ever said we need you to cut the serial number plate off of the unit and send us that picture - it wasn’t until I asked did someone finally say yes that’s what we’re waiting on! 😡

Thankful someone reviewed my claim weeks prior to tell me what I was missing and what was holding up the process of them shipping my new unit out. 🙄🙄 #thisdidnthappen

So here we are over a month later - over a week now since I sent in all of the correct pictures and still no new unit on the way. When I call and ask for a supervisor I get no where.

It’s absolutely ridiculous that there isn’t anyone capable at LG’s customer service that can actually do what they say they are going to do and take care of the customer!

Absolutely unacceptable!

Desired outcome: Replace the unit and refund me my money in full or partial for the amount of time I’ve had to spend dealing with this - I’ve called on a daily basis!!!!

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    LG Twin Towers, 20, Yeouido-dong, Yeongdeungpo-gu, Seoul, Korea (South)
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