LOT Polish Airlines review: A real nightmare

Be prepared for the worst flying experience you could ever have in your life!

The airport staff and flight attendants are rude and refuse to answer any simple question or give any directions in English.

They seem to be constantly angry and frustrated.

So very strange for an international company!

And don't even think that if you call Customer Service anything will be done to help you or give you a decent alternative.

Customer service agents do not have a respectful or professional approach to people. They just inform you that it's none of their business if you run into problems, that you should have read their "terms and policies" before you even consider booking a flight with them, and, in conclusion, that it's just your responsibility to find a solution.

They assertively say, in a repetitive manner, that your problem is none of their business!

With "the help" of Lot Polish Airline, I was left alone and stuck in a foreign country airport that doesn't care about people, unable to continue my journey or return to my country.

This company is a real nightmare!