CB Appliances Lowe's Lowes customer service

Lowe's review: Lowes customer service

Leslie McLellan of Hamer, SC, US

Nov 15, 2023 9:12 am EST

Verified customer

Featured review

I purchased a washer/dryer pair on 11/10/23 from store 1120. On 11/14/23 the products were delivered and the washer was broken. It was taken back and the drivers said they could return the next day with a replacement. A call was received and from Steve in Distribution and he explained it would be Thursday 11/16 before it could be delivered. Later an individual named Kaitlen called and was very abrut and said because we were in a "restricted zip code" it would be a week later on 11/21 before a delivery could be made because they only delivered in my area once a week. I told her that was not acceptable and she was very abrut and told me that was the only time they delivered and it and otherwise I could just cancel the order. She continued to talk over me as I told her that was not acceptable and finally our conversation was cut off. I called the Store # 1120 and they said they could not help me as their deliveries was a third party and they had no control over them. I called Customer Service and filed a complaint on the rude and unprofessional manner Katlen handled our converstation and was later called again by Steve. I obtained the name of Cory McEachern and requested a conversation with him and he assured me that he was sending a message to me. This is not the first time in the last six months that we had trouble with Lowes. We have purchased over $6000 in appliances and we had continual problems with delivery and a defective refrigerator. Four trips were made to fix an ice maker problem only to find that this refrigerator had been recalled. My distaste with Lowes has reached a peak. Your customer service person is not a retrainable situation, but a dismissal situation. If she is an example of your service, then you are in much worse shape that ever immaginable. I would appreciate a speedier solution to my washer problem and should be compensated for all this trouble. I was promised I would be compensated for the prior problems but it never happened. I would most appreciate a quick resolution to my problem and complaints.

Leslie McLellan

335 Old Hamer Rd

Hamer, SC 29547

[protected]

[protected]@gmail.com

order #[protected]

Lowe's - remote control stopped working! 140

Lowe's - retaliation for calling corporate 152

Resolved

Lowe's - loud enough to not use it 167

Lowe's - they will not pay service provider for approved warranty work 121

Lowe's - false advertisement and lowes is cheating people out of there money 30

Lowe's - Ariens Razor Lawnmower

Lowe's - personal check denial

Lowe's - Washing machine 1

Lowe's - wont help disabled people load 1

Resolved

Lowe's - Millworks not answering phone

View all Lowe's reviews and complaints

Previous review Next review

0 comments

Add a comment

Lowe's contacts

Lowe's phone numbers

+1 (877) 465-6937
+1 (877) 465-6937

Click up if you have successfully reached Lowe's by calling +1 (877) 465-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (877) 465-6937 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone number

Sales & Product Assistance

+1 (800) 444-1408
+1 (800) 444-1408

Click up if you have successfully reached Lowe's by calling +1 (800) 444-1408 phone number 6 6 users reported that they have successfully reached Lowe's by calling +1 (800) 444-1408 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number 3 3 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number

33%
Confidence score

Consumer, Commercial Business Accounts

+1 (800) 890-5932
+1 (800) 890-5932

Click up if you have successfully reached Lowe's by calling +1 (800) 890-5932 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 890-5932 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone number

Technical Issues

+1 (866) 232-7443
+1 (866) 232-7443

Click up if you have successfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (866) 232-7443 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone number

Commercial Accounts Receivable Accounts

+1 (800) 445-6937
+1 (800) 445-6937

Click up if you have successfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 445-6937 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone number

Customer Service

More phone numbers