Malaysia Airlines
Reviews and Complaints

Subject: Formal Complaint Regarding Inconsistent Baggage Policies, Unprofessional
Treatment, and Failure to Provide Staff Details – Flight MH126
Dear Malaysian Airlines Customer Service,
I am writing to file a formal complaint regarding the unacceptable treatment that my family
and I experienced at Perth International Airport on Friday, 15th November 2024. I am
making this complaint on behalf of myself and my elderly mother-in-law, who is a non-
English speaker, and who was subjected to unnecessary stress, confusion, and humiliation.
This situation was exacerbated by inconsistent enforcement of your baggage policies,
unprofessional behaviour from staff, and a lack of transparency.
Flight Details:
 Booking Reference Number: 5RJZGF
 Flight Number: MH126
 Date of Travel: Friday, 15th November 2024
 Departure: 02:25 AM, Perth (PER)
 Destination: Kuala Lumpur (KUL)
 Passenger Name: Bimla Khokhar (on behalf of my mother-in-law)
After checking in our luggage, we were directed to a different counter to address a cabin bag
that was 1 kg overweight. There, we were attended by a customer service assistant of African
descent, who told us that our cabin bag exceeded the required dimensions. I explained that we
had flown from Bali to Perth with the same cabin bag without issue, and that the bag’s
dimensions were in line with the airline's guidelines. Despite this, the customer service
assistant called over her manager, "Anna" (name spelling not confirmed), who initially said
the bag seemed fine but African descent staff contradicted her stating the bag is “double in
size” compared to the allowed dimensions.
She measured the bag with measuring tape but Manager said its not double in size, but the
customer service assistant continued to assert that the bag was still too large. My mother-in-
law and I felt humiliated, especially as other passengers were watching. My mother-in-law,
who has limited English proficiency, was visibly distressed by the situation and the language
barrier made it even more difficult for her to understand the issue or ask for clarification. I
called my wife to bring another bag from home, which took about 25 minutes. In the
meantime, I checked the new bag’s dimensions using a measuring unit (pictures attached) and
consulted with other staff members, who assured me that the bag was within the acceptable
size limits.
When I returned to the counter with the new bag, the staff member told me it was still too
large, even though I had previously confirmed its size with other staff. She explained that
different airlines have different measurements, which added to the confusion and frustration.
My mother-in-law, who was already stressed and anxious, became more upset, fearing that
she will miss her flight.
At this point, I felt that we were being unfairly targeted. My wife had to drive back to our
home to fetch additional bags, which caused considerable inconvenience, especially at that
late hour. After a prolonged wait, I selected another bag that met the size requirements and
transferred our belongings. The customer service assistant then insisted that I weigh my

mother-in-law’s purse, even though it was clearly empty, except for her personal documents
and phone. When I pointed out that no one else was asked to weigh their purses, she
dismissed my concerns and insisted that all bags, including purses, had to be weighed. This
arbitrary application of the rules felt both unfair and discriminatory.
Throughout this process, which lasted over two hours, I asked wheelchair assistance (which
was requested during ticket booking) for my elderly mother-in-law, who was becoming
increasingly distressed. She had to wait on her wheelchair for 40 minutes before her
departure, adding to the already overwhelming stress. The entire situation could have been
handled much more efficiently and professionally.
At the end of this ordeal, I asked for the name of the customer service assistant, as none of
the staff had visible name badges. I explained that I wished to file an official complaint
against her. The manager, “Anna,” refused to provide the assistant’s name, stating that I
would need to ask her directly if she wished to provide her details. I then approached the
customer service assistant and respectfully asked for her name, but she refused to provide it.
As someone with experience in customer service within the public sector, I know it is
standard practice for staff to provide their details when requested by customers. The refusal to
provide her name, coupled with the lack of name badges, was unprofessional and
unacceptable. The overall treatment left my family feeling that we were being unfairly
targeted, and that the situation was handled in a manner far below the standards of
professionalism and customer care expected from a reputable airline.
I respectfully request the following:
1. A thorough review of your baggage dimension and weight policies to ensure they are
consistently applied and clearly communicated to all passengers.
2. An investigation into the conduct of the customer service assistant (of African
descent) and the manager ("Anna") involved in this situation.
3. A refund or compensation for the significant inconvenience and distress caused,
particularly to my elderly mother-in-law.
4. A review of your staff's customer service training to ensure that all passengers,
especially those who are non-English speakers, are treated with professionalism,
courtesy, and respect.
5. A formal response to explain why the staff member refused to provide her name when
requested and why no staff members were wearing name badges.
6. Consideration of providing clearer support and accommodations for non-English
speaking passengers, to prevent situations like this from escalating due to language
barriers.
This experience has caused significant distress, especially for my elderly mother-in-law, and
has left a negative impression of Malaysian Airlines. As a regular traveller now, I will think
twice before booking our next flight with Malaysian airlines.
I trust that you will take this matter seriously and address the issues raised in this complaint.
It is essential that steps are taken to improve customer service and ensure such situations are
handled more professionally in the future.

Thank you for your attention to this matter. I look forward to your prompt response and a
resolution.
Sincerely,
Bimla Khokhar (Traveller) and Sandeep Singh Chauhan
[protected]@gmail.com
Booking Reference Number: 5RJZGF

I wish to make a complaint regarding the standard of service received on our flight from London to Cairns Australia and return. Booking reference refers for 9 people including 3 children ages 6,9 and 10.
1/ The flight London to Kuala Lumpur flight no MH1 was delayed for aproximately one and a half hours while we sat on the plane on the runway before take off.
2/ The flight from Kuala Lumpur to Sydney MH123 was delayed arriving in Sydney, too late to make the connecting fligth from Sydney to Cairns with Virgin Airlines VA1419. Malaysia Airlines transfered the flight to the 15.20 flight No VA1423. We arrived at the booking desk at Virgin Airlines in Sydney domestic terminal at aproximately 12.30 to book in. The booking clerk started to book us in but was unable to to do so. All 9 of us including the three children were stood at the booking desk while the booking clerk and her superviser was trying to sort out the problem from 12.30 until aproximately 16.30. During this time at one point they tried to blame our local travel agent Miles Morgan and suggested we contact them. However I stated that it was 4.00am in the morning in Abergavenny UK and anyway the problem was nothing to do with them but with Malaysia Airlines. They then told us to telephone Malaysia airlines ourselves to sort out the problem after they themselves had been on the phone to them for ages. I then phoned them and was on the phone for at least an hour while they tried to sort out the problem. Eventually they decided that the only way to sort out the problem was to cancel the tickets and re issue them. However by this time we had missed the 15.20 flight and the next virgin flight to Cairns was the next day. They eventually re booked us onto a Jet Star flight No JQ956 departing from Sydney at 19.45 and due to arrive at Cairns at 22.50. However this flight was delayed and we eventually arrived in Cairns at Mid Night, some 8 hour s later than orriginally scheduled. This caused my sister who was due to meet us off the plane with a mini bus taxi to make 2 wasted journeys to the airport to meet thwe earlier flights from Sydney before finally meeting us at mid night causing additional taxi hire expence.
3/ On the return journey from Cairns to London departing from Cairns at 13.30 on 25-08-2024 and due to arrive at london at 16.35 on 26-08-2024 the flight from Kuala Lumpur flight no MH4 was delayed from 09.50 to aproximately 14.30. We therefore gad 8 hours in Kuala Lumpur airport during which time I became unwell. My duaghters therefore vbooked me into a sleeping pod for 5 hours at additional expence. We eventually arrived home at mid night on 26-08-2024 instead of the expected time of aproximately 8.00pm

The whole experience of travelling with Malaysia Airlines was incredibly distressing and extremely stressful especially as there were 3 young children involved.
I paid a total of £17348.46 for the 9 flights and did not receive the standard of service expected. I therefore feel my complaint is justified and should be compensated.
I initially tried to make this complaint to Malaysia Airlineds usin their on line complaints form but it seemed to require a seperate complaint for each person and a sperate form for each flight and did not seem to cover my total experience. I then telephoned Malaysia Airlines on [protected] to try to make my complaint. After giving the flight booking reference the person from Malaysia airlines said he couldn't find the details and I had to give him the E Ticket numbers. After briefly stating my complaints he said he would pass it onto his manager. Iasked him what were the next steps but he was not fothcoming. All he kept doing was appologising. He was difficult to understand and eventually I gave up and put the phone down as I was not getting anywhere.
Having spoken to my local travel agent at Miles Morgan they suggested I E mail them and they would forward it onto Gold Medal Travel to deal with. which I did. Unfortunately they couldnt deal with it and suggested I contact Malaysia airlines direct.
I am now submitting this to you after much delay and trust I will hear favourably from you.

Three of us were due to travel on Saturday 31st August from Heathrow at 9,30p.m to KL and then a connecting flight onto Kuching.
On Sunday 25th we received an email that the internal flight to Kuching was cancelled so we had to travel from home a day earlier (as it is a 5 hour train journey) to be able to fly on Saturday 31st at 11a.m to connect with a flight to Kuching which also meant an overnight stay at a hotel in Heathrow.
We had paid for seats on both the original flights.
On Thursday 29th August we received an email that our return flight from Kota Kinabulu to KL on Saturday 21st September was also cancelled and we had also paid for seats on that flight.

I mistakenly booking a return flight ticket for 2 on 21/6 instead of KL to Kota Bahru, I booked Kota Bahru to KL for flight on 13/9 and return on 15/9. I was given a booking number 6WQSD5.

Upon realizing it was a mistake on the same day I called MAS Call Centre and was advised to book within 24hrs in order to process my refund, which I did and was given a booking number 6WW7V7. I called the Call Center to inform my new booking and was told by a staff name Ganesh, he will call me within 3 to 5 to inform the process. Unfortunately, there was no returned call and I have to call the Call Centre again on 28/6. This time a staff by the name Fatin answer me and was told both my booking is still on without any cancellation.

I informed her to cancel my 6WQSD5 booking and was told within 2 weeks I will have my refund. Until today I have not received any email to inform me of my refund process.

To whom it may concern, I am really dissapointed and dissatisfied with the level of services rendered to me and the way I was treated by the ground staff at BKI Gate A5. My flight was MH 2613, my name is Syed Ahmad Faiz b Syed Yusoff Fadzil, my Booking number was : 5ANAF2.

I am a Platinum Enrich Holder MH [protected], while waiting for my flight bound for KUL, which was scheduled to fly at 1000 hours. I realised that the flight was delayed when none of the passengers were called to board the plane at 1000 hours.

There were no announcement made to inform the passengers. Worse still the announcement was only made at 1015 hours. Stating that theres a technical problem on the seat. What Irked me most was, as a business passenger I would have just stayed at the lounge if I knew that there was a delay.

At 1025 hours I recieved a call from one of the ground staff hp No [protected] asking me to go to counter, she identified herself, as the Person In Charge. She told me that the flight is having a technical problem and mainly for my assigned seat, She the offered me two options, either i can defer my flight to a later time of I ll be DOWNGRADED to Economy. Which I asked her why is it me ? with A smirk on her face she said I m the only one travelling alone.

I politely turned down the offer as I said I have a meeting at 2pm in my office and I have paid for Business Class ticket. When I boarded the plane, to my amazement I saw 2 seats were vacant 1C and 1D.

My question are, why on earth the PIC asked me to be downgraded to economy when there were 2 empty seats on row 1. No 2, there was nothing wrong with the seat that I had chosen which I dont understand why did the PIC lied to me?

I demand an explanation on this. Can someone contact me to explain what is happening. I can be contacted at +[protected] syed.[protected]@yinson.com

I made a complaint and, at the same time, made suggestions to improve the level of Malaysia Airlines service. I received the following response

'Thank you for your email dated 21 September 2023.

We are truly sorry for the inconvenience, We have escalated this matter to our Customer Management department for further checks and direct response to you. We appreciate your patience while they review your case'.

As of 27.11., I am still waiting patiently for any sort of reply.

Hi

I reached out to your call center twice and i didn't have a correct response i believe. This booking was done without any agent it was direct booking from your website. The reference number is 6LMGGJ. The return Flight from SYNDEY TO MUMBAI booked under- Economy flex - where it clearly says that free standard seat booking. i have been charged for these seats. May i know why was i charged for these seats? Do Malaysian Airline have any written Terms and condition / Policy why am i charged? Thanks

Passenger : Cooper Patricia Mrs (ADT)

Booking ref : 6G8BMC

Ticket number : 232 [protected]

Departing 14th November Adelaide to Tokyo

I have been trying to solve a seating problem with Malaysian Airlines for months now. I originally booked with Malaysian Airlines as the customer service person assured me that there were “extra legroom” seats available on all the flights.

I paid for the extra legroom seats from Adelaide to Kuala Lumpur and from Kuala Lumpur back to Adelaide but was unable to book extra legroom seats or any seats at all on the Kuala Lumpur to Tokyo and Tokyo to Kuala Lumpur.

My husband is nearly 2 metres tall and he really needs to have an extra legroom seat – I can manage in an ordinary seat but he will be so squashed !

When I rang Malaysian Airlines (many times) I am told to contact Japan Airlines but they cannot help me and tell me to ring Malaysian Airlines.

I have written many letters – copy below

I am hoping that you can assist me regarding a booking I have made to leave South Australia for Japan with Malaysian Airlines to Kuala Lumpur then Japan Airlines to Tokyo on November 14th JL724.

I have written to the Customer Service Manager of Malaysian Airlines advising that I was unable to book “extra Legroom” seats for myself and my husband Brian who is just under 2 metres tall. I spoke to one of your customer service people in Japan Airlines who said there were some of these seats available but she could not help me as the booking was made with Malaysian Airlines. I had contacted Malaysian Airlines originally to ask them to book these seats for me and also that I had received an error message of

1 warning

Warning

• One of your seat requests cannot be confirmed. It can be due to a missing or invalid Frequent Card. (4636)

But was informed I had to ring JAL which I did only to be told I needed to contact Malaysian Airlines. I repeated this twice and no one could help me. I then contacted their Customer Service Officer who eventually came back to me saying that they could not help me choose seats on the Kuala Lumpur to Narita Airport site and that I would have to wait until I got to Kuala Lumpur and book them at the JAL desk. The Japan Airlines staff tell me this is incorrect and that Malaysian Airlines will need to do this at Kuala Lumpur! I find this rather difficult to comprehend as when I initially booked our flights I was not advised that it was a split booking between Japan and Malaysian Airlines. I did initially manage to book myself and Brian two seats but then got the above error message. Also the seating plan for JAL only showed a few seats available whereas your Japan Airlines person advised me there were extra legroom seats available. I am 77 years of age and just wanted to fly to Japan with my husband in comfort but I cannot seem to be able to get any assistance to book and pay for extra legroom seats or even at this stage to just get seats!

Do hope you can help us.

Kind regards

Patricia Cooper

Booking Reference 6CJ2BD

E-ticket:[protected], [protected], [protected],

[protected]

I booked flight for 4 people(3 adults and 1 infant) on March 10th 2023.Ticket fare for adults were 1396.84NZD($4190.52) each and for infant 132.40NZD. I had to book 3 seats with extra legroom space. So for that I had to pay 83.25 NZD extra per seat ($249.75). So total I paid on 10th March 2023 was 4572.67NZD.

Seats booked were 19 GHJ.

The flight MH144 from Auckland to Kuala Lumpur was rescheduled and the landing time was changed from 8:25 to 8:05pm. I received an email to accept the reschedule. When I accepted the reschedule, the new seats allotted was standard seat. When I tried to select my old seats in the Malaysian Airlines app, it was asking me to pay again. I called the customer service, the person put me on hold for 1 hour and said that I need to rebook seats by paying again for the extra legroom space as the fare per seat increased from 83.25 to 84.06 NZD. He said they can't reallocate at their end and will initiate a refund process which will refund the $249.75 which I paid initially for the extra legroom seats within 2-3 working weeks.

So I had to pay 252.18 NZD on April 19th and rebook 12DFG. I flew on May 18.

Now its End of September 2023, no refund.

I called multiple times, raised 2 online Complaints, even posted on their Facebook page.

Everytime I call I have to repeat this story, they put me on hold for hours and at time after putting me on hold they cut the call, or will come back with response that its with refund team ,will get refund within 2 to 3 working weeks or some people come back and say . Refund team has not come call after 2 hours. I even got response that my refund is ready, but they didn't have the bank account number to refund . Once when I called I got response that they have already refunded, but its some issue with bank . Later when I called in July, August and September they kept telling me that 2 to 3 working weeks. Response from Facebook page that seat rebooking is refundable.

Even I got response that the flight is already flown you travelled on the correct booked seats.

I have never had a poor crappie customer service. I kept asking them to check the records, the phone calls to them are recorded right?

Noone actually looking in to the matter.

I just need my 249.75 NZD refund. Im not even asking the extra I had to pay because of their mistake.

They rescheduled the flight, they allotted normal seat to me by mistake, I had to pay extra per seat again to book.

Please do something

Having several time bumpy, very shaky flight on the above stated flight causing I flied off from my seat, shoes also flied off. Some of the passengers also knocked their heads. Even though I have been in a flight before to other country that having typhoon, I have not encountered such bad experience before on the flight from other countries. Other passengers from other countries were also complaining on the bad flight experience as well from MH0319.

If MH need to success and compete with other flight from other countries, please take this seriously. Tremendous improvement is needed to improve especially passengers' impression towards and flight experiences as we are not goods but human being with feelings.

Also, 2D barcode feedback at the back of boarding pass couldn't work. Also the feedback link in google was not working too.

Please help to ensure that the fundamental feedback channel have to be available 24/7 to help MH to improve on the services.

Thanks.

i would like to submit an official complaint to Malaysia Airlines about my damaged luggage on flight MH2 on 20 August 2023. When I contacted [protected]@aschandling.com, they requested me to submit my claim. After doing that, Alan replied that Malaysia Airlines sincerely apologized for the damage to my baggage but offered no compensation. I would like to escalate the matter to the highest level at Malaysia Airlines regarding this. I am totally disappointed with such treatment from Malaysia Airlines that they can just get away with mishandling my baggage and causing sustained damage to my luggage without repairing the damage or offering me any compensation or replacement. I await your reply. Kind regards, Colin

I am an old woman, aged 70 years, unable to walk long. I need extra legroom seats due to health reasons and wheelchair assistance throughout my whole journey.

Online check-in is not available to me for my flight on 7th September from IGI Delhi to Adelaide through Kaula Lumpur via flights MH173 and MH139 respectively.

Request

1. Please help get me checked in at home or on priority at the counter.

2. Please please provide me with extra legroom seats for both flights/journeys,

3. Please provide me with wheelchair assistance at IGI Delhi, at Kuala

Lumper, and at Adelaide Airport.

Request please do it on priority, my sincere thanks and regards

Nirmal Garg (shivgarg.[protected]@gmail.com)

We have multiple issues regarding our recent flights with Malaysia Airlines.

First when we left for KUL from LHR I decided to upgrade our seats at check in. When I came to print off boarding pass, I found that the seats were not what I booked. My family including children were spread out around the plane. When I called customer services, they said that 2 seat payments went through and 2 didn’t and now the system has allocated us all different seats. I then had to spend 2 hours on the phone sorting it out. Apparently, system error was to blame.

Our connecting flight from KL to Denpasar was then delayed for just over an hour.

On our return the flight from Denpasar to KL was an hour and a half delayed. Almost no information or a single announcement was made. On the plane during meal service despite being one of the 1st to be served I was told that there was only seafood left. I cannot eat seafood, so the staff ‘found’ me a chicken meal. I noticed a lot of people had asked for chicken and were told they ran out. It was obvious that the crew wanted to get rid of the seafood meals as they then went and heated up a whole batch of chicken. This is terrible service.

The worst part of the journey was from KL back to LHR. I had booked and prepaid for seats back in May. When checking in the seats they gave us were different and not the seats I had booked and paid for. I complained and after waiting for over an hour at check in delaying not just us but other passengers they allocated our original seats. Once we got to the gate our boarding passes flashed up and were asked to move to the side. We were then told they have allocated us new seats so we could sit together. We were already sitting together! and now these new seats had us spread out across the plane including my children. After complaining yet again and saying I wanted my original seats back I was told they had been given to another family! Why was my family ignored and not given the seats we paid for! Eventually they asked other passengers to move so my wife and 2 children could sit together.

Terrible service and the fact they lied when they said the paying for my seat bookings never went through. I proved they lied with my receipts and then they allocated me my original seats to pacify me, only to turn up at the gate and try and con me into other seats is disgraceful.

I am writing to express my deep disappointment and frustration regarding the recent issues I encountered with my flight reservation with Malaysian Airlines. I believe it is crucial to bring these concerns to your attention to seek a resolution and prevent similar experiences for future customers.

I booked a flight ticket for myself from Auckland to Delhi and back, with the reservation number 3MKL9T, through a travel agent. While the outbound journey proceeded as planned, I needed to change the return date from 09 June 2023 to 19 June 2023. I contacted the travel agent who facilitated the change under the same reservation number, resulting in a new ticket with the number [protected].

However, due to unforeseen medical reasons ([protected] -Reference of my documents), I was unable to travel on the rescheduled date. When I attempted to reach out to the travel agent for assistance, they were unavailable. Consequently, I had no choice but to contact Malaysian Airlines directly. Regrettably, I encountered significant difficulties during this process, as your agents repeatedly disconnected our calls, causing a delay of approximately 5-6 hours before finally receiving assistance. With the help of one agent, the date was changed to 04 July 2022 for the flight from Delhi to Auckland, under the reservation number 5N6R75 232 [protected]. I have attached the e-ticket for reference, as it was sent to me at the time. It's worth noting that these changes were made a mere 5 hours before the flight.

To my surprise, when I attempted to check-in online on 03 July, I discovered that there was no reservation under my name. I immediately contacted Malaysian Airlines to ascertain the situation and seek clarification. During a conference call with one of your agents, it was revealed that the agent who made the changes to my ticket had been terminated due to improper practices related to my ticket and others. Consequently, I was left without a confirmed ticket for my trip. When we requested assistance under the no-show policy, the agent abruptly disconnected the call. Upon subsequent calls, another agent informed us that no economy tickets were available until 18 July 2023. We requested to speak with a supervisor to address this matter, as it was a result of Malaysian Airlines' errors, but we were told that nothing could be done, and we had to purchase a new ticket.

Feeling deceived: I proceeded to check Malaysian Airlines' website, where I discovered available tickets for 04 July. Subsequently, I booked an economy class ticket (Y) for 05 July under reservation number 5YJC8I / ticket number 232-[protected]. I have attached a screenshot of the website showing the available seats for 04 July. This whole experience has left me with several concerns and grievances:

False information: The Malaysian Airlines agent provided me with incorrect information, stating that no economy seats were available when I booked a new ticket for 05 July 2023. However, seats were, in fact, available on 04 July, as evidenced by the website screenshot.

Misleading actions: I feel deceived by the Malaysian Airlines agent who failed to assist me in making necessary changes and wrongly labelled me as a no-show. Despite the confirmed status of my ticket, as confirmed by the travel agent who initially booked it (Mann Travel), I was still eligible to make changes by paying the no-show charges.

Unexplained charges: I paid NZD181.40 to change the date from 19 June to 04 July, which turned out to be a non-existent option. I am unclear as to where this money has gone, as it has not been addressed by anyone.

Lack of communication: Why was I not notified about any changes made by the airline regarding my reservation? Malaysian Airlines had my email address and phone number, which were not the cause of this oversight.

Considering the issues, I demand a full refund for the reservation I was forced to make for 05 July (reservation number 5YJC8I / ticket number 232-[protected]) due to the wrong and misleading information provided by the Malaysian Airlines agent. Additionally, I believe I am entitled to compensation for the harassment and stress I endured between 03 and 04 July, as I had no means to contact Malaysian Airlines from India. I attempted to reach out via Twitter but encountered the same lack of follow-up and timely response.

I kindly request that a senior representative, authorized to make decisions, thoroughly investigate this issue. I have provided all the relevant information to Luisa, who contacted me from +[protected] on 10 July. I urge you to review all call recordings, as I made calls from +[protected], +[protected], and +[protected] while I was in India.

Luisa (MH office) informed me that the changes made by the agent for 04 July were later reverted because they were incorrect. My question is: why was I not informed about this change? Malaysian Airlines had my email address and phone number, so it is clear it was oversight by them, and it was not my fault.

Please note that I am available for further communication on +[protected] or [protected]@gmail.com. I expect prompt action to address these concerns and provide a satisfactory resolution.

Yours sincerely,

bad service! hidden agenda! profit from booking mistakes! Imagine I bought the wrong location. but! cannot be refunded. I have to bear the loss! I have to buy one more ticket! I have no choice! why do I have to HALAL a ticket that I didn't use? You just need change the information! the cheapest flight is rm200 and if you make the wrong booking, burn rm200! so stressed! SCAMMERS! selling tickets with hidden conditions. i hate it! I declare that MAS is really extorting people's money! YOU'RE A FRAUD! I don't HALAL my money. who created the conditions to squeeze people's money! You don't care to human error. you just FRAUDDDD!

1. On 12 May I traveled from Hyderabad to Adelaide. My language was delivered to me on the morning of 15 May 23 after more than 60 hours of my arrival at Adelaide. No compensation for trauma caused due delay

2. Two items were missing, an umbrella and a dress and MAS has casually replied that nothing was missing

3. On 16 July I traveled from Adelaide to Hyderabad and my baggage was delivered to me on 20 July 23 after more than 60 hours and again MAS has not even bothered to respond to my emails since 16 July 23. (FILE REFERENCE HYDMH16012). The lock on this occasion was found damaged though the contents were fine.

Booking reference : 622TYS

The flight was cancelled and I chose refund. And called MAS call Center and they confirm refund.

Subsequently received a reschedule flight on firefly. Called firefly and informed them and they say their system is dependent on MAS system . Firefly gave a reference for the reschedule flight BCFYVX.

This is in Feb. Pls respond . Have been waiting for refund

In my flight MH2522 17.20pm to Kuching from Kuala Lumpur and was diverted to Miri as bad weather in Kuching. I was waiting and as this is my first experience as my plane diverted from original arrival, I walk out and ask one of the crew. But was answered with jokes and no respect. I just need details and expect for professional service but ended with walk back to seat with disappointment.

RE Booking number 62V9AM

The booking has been paid twice and overdrawn our account for which we are being charged.

I have rung Malaysian airlines several times and they say they cant do anything about it.

Meanwhile we are away and have no money in our account - AND CANNOT GET THROUGHT TO THE GCC

See below for correspondence to now

Reference Number: [protected]

Dear Ruth,

Thank you for submitting your request and supporting documents.

In order for us to proceed with the next steps, please call our Global Contact Center (Here ) and provide

our representatives with your reference number for their review and further action.

Thank you for choosing Malaysia Airlines.

Sincerely,

Customer Experience

Malaysia Airlines Berhad

booking number is 5VNH6G.On the16th February 2023 my wife and I arrived at Penang airport at 3.40pm for flight at 6pm Penang to Brisbane, on arrival in the terminal our flight was not on the board.

I went to the information desk at Penang airport to ask about our flight to be told it has been cancelled.

I ring your customer service center to be told that MAS emailed me the flight was cancelled. Here we go, I did not get any emails from MAS that my flight had been cancelled.

If I had got an email I would not be standing at the airport with my wife and 4 suitcases waiting for my flight.

Your customer service lady did not want to listen to me or help at all, just kept saying that I was a no show. I asked to speak to her supervisor and was promptly hung up on. This happened 4 times. 4 hours later I was told I had to pay a no-show fee if I wanted to rebook another flight. Was told all my flights had been cancelled because I was a no show, but number 4 customer service lady asked me to get a grab from Penang to KL to meet my connecting flight Kuala Lumpur to Brisbane,5-hour drive, plane leaves in 3 hours this is what people have to deal with when they book with MAS. MAS must know that they did not send an email to me, but you have my phone number how about a text message as well, that sounds too easy for you to do. Your customer service is a joke you are an embarrassment to Malaysia and the airline industry. Your airline is only as good as your customer service which you have none. You treat people like they are stupid. MAS cannot solve a problem they caused so they bury their heads in the sand and blame the customer. On 4 different phone calls to your customer service center, I was told 4 different dates the so-called email was sent, does this not tell you something. I've had to pay more than $1000 Aust dollars to rebook flight with leg room seats, car hire, missed paid events in Australia. None of this was my fault but all I get from you is you're a no-show, well-done MAS, lost more people that want fly with you ever again.