CB Fashion and Style Massimo Dutti Irresponsible and impolite staff

Massimo Dutti review: Irresponsible and impolite staff

ClarissaL of US

Aug 19, 2023 11:05 am EDT

Verified customer

Featured review

Dear Sir/Madam,

Good day! First of all, I really love to shop in Massimo Dutti because i believe the products and services that your group deliver is one of the best around the world.

However, today about 4pm I’ve visited your store at Pavilion Kuala Lumpur, Malaysia and requested a staff named Tan, a young men to assist me to check the size, he’d check the S size that I’m looking for and I’d told him that I would like to try it on, but he put the clothes back to the place and continue do his other works without placing the clothes in the fitting room nor ask for the other colleagues to help on it. I realize it until I walk to the fitting room, the young men, Tan, completely ignore me, and I addressed this issue to the other lady, the young men, Tan, still doesn’t apologize to me, only the lady does. I’m terrifying that nowadays the service of Massimo Dutti has become worst. I highly recommend the group take some action on this matter, otherwise the irresponsible staff will affected the group’s image. I’ll be much appreciated if you could investigate this matter and give me an update about this. I hope this will not happened again. Thank you.

Keywords:

clothes colleagues fitting room group issue products services shop size staff

Massimo Dutti - unfair treatment 7

Massimo Dutti - Terrible quality clothes! 17

Massimo Dutti - bad quality control poorly made 3

Resolved

Massimo Dutti - Hand watch

Massimo Dutti - poor quality shoes, torn apart after 2 months - want refund

Massimo Dutti - exchange defective item

Massimo Dutti - missing shipment and refund has not yet been applied!!!

Massimo Dutti - credit complaint

Massimo Dutti - customer service/gift card

Massimo Dutti - Shrinking of woolen full sleeve sweaters / jersey on 2nd January 2023

View all Massimo Dutti reviews and complaints

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1800 553 426
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