CB Gambling Modo Casino Unauthorized credit card charges

Modo Casino review: Unauthorized credit card charges

Derrsyk Wasdrvh of US

Nov 28, 2023 5:38 pm EST

Verified customer

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My card was used at your establishment and I didn't authorize those transactions

** I want a refund back to my debit card

Date it started: 11/1/2023

Claimed loss: 544.91

Desired outcome: I want a refund

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Modo Casino response

Dec 07, 2023 1:23 pm EST

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modo.us

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Hi Derrsyk,

We apologize for any unauthorized transactions you've experienced. However, please note that we do not process payments directly, as we are a platform for social gaming. We recommend reaching out to your bank or card issuer to report the unauthorized transactions and initiate a dispute or chargeback process. They will guide you through the necessary steps to resolve this matter.

If you have any further concerns or questions, please feel free to contact our support team at support@modo.us.

Resolved

This complaint has been resolved automatically due to user's inactivity.