CB Fashion Tech Mr Price Group / MRP Extremely incompetent bad customer service

Mr Price Group / MRP review: Extremely incompetent bad customer service

Carinda of Pretoria, ZA

Mar 05, 2024 11:50 am EST

Featured review

Good day, to whom it may concern. I went to the Menlyn MPH branch in order to find a gardening tool-set, which I saw at the MPH branch at The Grove Mall, last week. It is a set that consists of a small gardening fork, a spade, and I think gloves. I asked a MPH employee if he can tell me where in the shop I might find the set, for I couldn't see it at the garden department. I had to explain 4 times what I was looking for. He then took off, not saying anything. He walked in at a back door and came out with another employee, who actually greeted me. The second employee asked what I was looking for and typed it in on some form of a computer I suppose and talked to the first guy and walked off. There I stood, waiting patiently for some or any form of communication regarding my request. He scrolled and scrolled and scrolled and frowned the whole time, making it very clear to me that he has NO idea himself of what to do or what he is searching for. He took off again, no eye contact, no communication towards me regarding if he is going to find help or going on a teabreak or lunch break or nothing. He just left. There I stood. I decided to leave about 5 minutes in the very last waiting period in. Why should I or anybody be treated like this in our beautiful country. Incompetently, disrespectfully, with no integrity at all? There are many white people looking for a job, who has actually been trained, is capable of the BASIC communication skills, is eager and competent to help customers. Why must I go to a shop to purchase a item and be approached by a lack of knowledge, basic humanity skills and walk out without even a basic answer or ANY kind of service? The service was extremely bad!

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