Qatar Airways
Reviews and Complaints

my confirmation is 3UJLTD from April 30/2023..QR flight 0833 from BKK arrive late to DOHA and I lost conection QR 0289 To Prague.Castomer service in Doha redirect my flight to Bukhurest ROMANIA bud for lack of information with 3 Qatar emploes and noone in ticket office for 2 hours I lost conection to Prague

I have to buy new airticket to Prague with diferent airlines get there same day because next day have appointment in hospital

I like Qatar AIRWAYS I fly many time and will continue to do,jus now looking for another Flight to Prague and Boston next May2024

Me 70 Years old and on pension I will appraeciate refund for my one day lost time, porchase a new airticket to Prague and many unpleasant situation a specialy in Romania with Qatar emploees

I can be contact by Email...[protected]@yahoo.com

Thank you for the positive settlement

Best regards MILOS

Booking reference 5NF8E0

Flight from Manchester to Doha - rescheduled and informed when at airport - sent to hotel.

Flight from Doha to Denpasar - Was stopped when getting off flight, asked where I was going and told to walk through to transfers - had to spend next 10 hours in airport.

Then extra flight to Denpasar-

Had to fund all food and drinks in Doha and Denpasar

Arrived in Perth 24 hours after original flight time.

I am the carer for my husband who was placed into respite care for this trip. Very stressful having to organize extra support for the 24 hours from overseas.

Also had to pay for extra night/day for dog in Kennel.

Can provide receipts if requested.

Dear Sir/Mdm

I was on this flight with my husband , Lin Ming Hoe he was booked seated at 18E and myself 18F (Ms Ho Soon Kee). Unfortunately, when food and drink were served, the tray was broken (attached photo) and could not display.

We were hence separated away from the original seat . This had been inconvenience us . We were upset.

I do not think this is acceptable as this is the basic display essential board, how could this been neglected. We had chosen and paid for the seat and my husband had to move all the way behind to 25E.

This is my unhappiness feedback and it should be look into by Qatar Airline.

Kind Regards

Ho Soon Kee

I recently traveled with Qatar Airways to Dubai on a family function that was scheduled for Sept. 12, 2023. I arrived in Dubai without any of my 3 baggage on Sept. 11, 2023. Given the situation that checked in even my overnight baggage, I had nothing to wear the next day. Until late in the evening on Sept 12, 2023, I had to pay a taxi fare to and fro from Rove Marina to the airport to pick up my baggage since I was unable to attend the family function I traveled for. I hereby write to submit a claim for reimbursement.

Ahmed Rogers

1717 BATH Road, apt Q 11

Bristol, PA 19007

US

[protected]

[protected]@YAHOO.COM

Dear Qatar.

We are a family of three returning back home, final flight of our trip.

On our return from Paris, the boarding pass could not be allocated as your system cancelled our itinerary, desynchronized the booking.

-Boarding staff could not assign us our pass.
-We missed our flight, even though we arrived 3 hours before departure.
-Your customer service denied us entry, they needed to escalate this.
-We payed for our own overnight accommodation.
-We were not trusted and blamed for the incident by your Qatar Service in Doha.
-The Boarding crew had evidence we have completed all itinerary flights.
-We were made to wait and miss 3 more flights.
-We were told to pay 2000-euro dollars each for the next flight.
-We arrived 41 hours later, also had to take extra work leave.
-We were emotionally impacted.
-Your investigation was too slow and unforgiving.
-You allocated a return flight, a long-haul flight that.
-Our original flight QR 40 Paris 29/07/2023 was to take 23.5 hours.
-Your flight for us QR 38 30/07/2023 took us 32 hours.
-We have not received compensation for a lower cost return flight.
-We have not received an apology or further compensation for removing our right to board our original return flight.

A formal complaint to the Aviation Complaints - Airline Customer Advocate will be made if there is no satisfactory compensation for the above points I have raised.
It has been 2 months since we returned.
Qatar Airways has not made any effort to contact us for this appalling treatment.

We were blamed by Doha Customer Service when it was Qatar's error, not ours. We missed our work commitments; my daughters study return caused her problems with her university. We were to be back at work and school the day we returned to Melbourne.

I am writing today to complain of the poor service I received from Qatar Airlines Check-in Service(Counter A32) at OR Tambo International Airport today at 6:30 AM SA time, 26 September 2023.

The flight details are as follows:

OSW Global Booking Reference Number: ZA11324722

Ticket Number: OSW-[protected]

Ticket booked on: 1 September 2023

Qatar Airways QR1366 - Economy

Johannesburg to Dublin

Upon my arrival at the airport I was approached by the security(Mafoko Security) at the check-in service who questioned me about my documentation, I willingly handed over the necessary documents that were required. After checking my boarding pass and passport he then continued to ask questions regarding my tickets and passports. At the check-in counter the ladies persisted to query me further and then stated that the boarding gate is closed and that the Irish immigration had denied me entry into their country.

1. I did not get a reason as to why that was the case

2. There were no supporting documents or proof that they contacted Irish immigration

3. The lady who check's the boarding pass and passport closed the boarding gate at 6:40 AM even though I had arrived at 6:30 AM and the plane was set to leave at 8:20 SA time.

4. The ladies who were working that shift stated that I should go to the Irish Embassy in Pretoria to get a letter so that I can board the flight.

5. They did not allow my family to escort me to the check in counter.

All in all, the customer service I received this morning was appalling as it was a way of stalling and then closing the gate even though I had arrived on time. I repeatedly tried to ask your representative to explain why they have said that the Irish immigration have denied me access into the country and all they had to say is "you have been flagged" with no explanation whatsoever.

The embassy stated that I had not been flagged at all.

I was flying back to Mumbai from San Francisco on 12th September with my wife _ AGE 61 (Jyoti Shah), son (Ankit Shah), daughter in law (Manali Desai Shah) and nine months baby (Mishti Shah). The flight no was QR738.

The experience was not good. I would like to mention the problems faced by us.

When we reached to the counter, we were informed that only one cebine bag or one carry bag is allowed that too weight not exceeding 7 kg. This kind of restriction we did not face when we travelled from Mumbai to SF on 9th May, 2023 vide Flight No - QR4773 and QR 737. So we were shocked to hear this.

1. Anyway we accepted your terms but requested to carry extra dipper bag for the baby which they did not allow despite our repeated request. The staff at the counter was very adamant and was arguing non sense saying that is the bay going to carry the diaper bag!

2. We requested for the wheel chair till the seat for my wife as she undergone a major hip surgery in USA just before 21 days. It was confirmed on the phone and when we asked for the confirmation it was not given and told us that the we have to check at the counter. To our surprise even wheel chair was not available. By chance we got one wheel chair but as mentioned it was till gate and not till the seat. We had explained categorically that she can not walk due to injury on the hip and right hand but no support from your staff. She had to walk without walker (as walker was also not allowed inside the air craft) the total economy section with sever pain in hip.

3. we kept one our air pillow below the leg of my wife just give her comfort as the duration of the flight was quite long (almost 15 hours) and to make sure that she did not get swelling. But here also cebine crew did not allow despite our repeated request and explaining the situation.

It was really a very bad experience which we have never imagined with your company.

There was no courtesy, Sympathy and any helping tone for the injured senior citizen and for the baby.

Deepak Shah

On my return from Ireland on the 13/09/23 with my wife and 4 children, we had a stopover from Doha to Dar Es Salaam in Kilimanjaro, there was a technical problem with the plane and caused us a 32-hour delay which caused me to miss my flight to Saudi Arabia on the 15/09/23.

I had to pay for another flight to Saudi Arabia on the 17/09/23 causing me to be late to resume my work in Neom project which my area director was not pleased about.

Not only the cost of booking a new flight to Saudi but also 2 days income was lost.

How can i go about reclaiming these expenses?

Booking reference: DUB-DAR 3R9UA4.

I travelled Qatar Airways flight QR0905 26 Aug 2023 Melbourne to Rome, all was perfect. Excellent service. No complaints.

Next flight QR116, 12 September 2023 Rome to Doha.

On 10 September, 2023 I attempted to book excess luggage online, as Qatar advertise it is cheaper and more convenient to do. I was unable to book this as it stated "Due to multiple flights, excess luggage could not be booked online".

Therefore, on 11 September in Rome, I telephoned Qatar to discuss and seek advice on booking 25 kg excess luggage. ( see proof of calls attached )

11.9.23 I spoke to Eca from Qatar Airlines, very helpful and confirmed that I "could not book excess luggage online due to multiple fights", Rome-Doha, Doha-Melbourne. Advised cheaper to purchase at Rome airport than through the office.

11.9.23 I spoke with Lucas from Qatar Airlines, still trying to book excess luggage, I asked if I could book 25 kgs, he advised the same that due to the "multiple fights, I could not book online". I asked if it was possible to book Rome to Doha ( excess ) and then again Doha to Melbourne, he advised that this was not possible, however if I was to pay at Rome airport, it would cost

$US 384-

He advised paying over the phone would cost $ US 2125.

11/9/23 I spoke with Nikil at Qatar Airlines, he also advised that it was cheaper for me to pay excess luggage at Rome airport, Rome all the way to Melbourne , as they were multiple flights.

On 12/9/2023, I paid $A 970.13 ( receipt attached ), understanding that this was for excess luggage-25 kgs Rome-Doha and Doha to Melbourne, as they were multiple flights. ( Receipt attached )

On 16 September, when checking in for flight QR988, there was an issue with my previous excess luggage receipt. I was advised that I had only been charged Rome to Doha. ( previously on calls to Qatar Airlines, I was told this could not be done ) . I was made to pay an additional $A 1,232.73, QAR 2800.

Receipt attached.

The misleading information is unacceptable. I made several attempts for advice with Qatar to purchase excess luggage to be penalised like this is outrageous.

Regards Julie Broadhead

+61 [protected]

[protected]@gmail.com

To whom it may concern,

This is Jona Mirabella. [protected]@live.com is my email.

I along with my 2 daughters were denied boarding a flight with Qatar airways. We bought a ticket through Just Fly. The first leg was from Kona to Lax. When we were going to board our flight to Doha from LAX and then had a layover and were going on to Addis Ababa the airlines was changed from American Airlines to Qatar. They said they needed to print up new boarding pass. Then the lady with Qatar airlines asked if we had a visa. I have been to Ethiopia before and had received it upon arrival. Also, one of my friends said we could get it upon arrival. When I looked online there was a post written 7 days before saying that we could get it upon arrival. She made a phone call and said, things have changed and that we need to get a visa before hand. She would not allow us to board and she said our luggage would be taken off. She said apply for the visa and that we needed to go down to the other part of the airport called Tom Bradely to get the luggage. We went down and multiple times asked Qatar about our luggage and they said the bags will take a long time. We never did get our bags that day and could not buy new tickets to leave LAX because we didn’t know when we would get our bags back. The visa to Ethiopia would take 3 days to apply for and receive online.

I made a phone call to try to get money back due to not being allowed on the flight and they said, its too late because you already were on the first leg of the flight from Kona to LAX. In Kona no one had informed us of anything..so there is no way we could know.

I also made a phone call to ask about getting money back and they would not even give a hotel room or a voucher. We ended up sleeping in the terminal close to the luggage claim. It was very cold in the airport so I bought, 3 throw blankets in the early morning when the store opened, 3 cranberry bars and a milk box for my youngest daughter. The total was $97.44.

In the morning, when I went to the line of Qatar airways they still did not have our luggage.

The name of one of the ladies who would not let us board with Qatar airlines is Magda. There was also another lady as well.

We were supposed to fly September 10th at 2:45pm from LAX to Doha. Then on to Ethiopia. Our youngest daughter has not been to Ethiopia so we wanted to take her there for a few days. We were supposed to arrive in Addis Ababa on the 11th at around 11:25pm.

1) Requesting compensation, which I read each passenger is entitled to a 250-600Euro compensation in the event of denied boarding, flight cancelation or long delays (3+) We were both denied boarding and had a long delay waiting for the airlines to return our luggage. The total that we had paid for the flight to Addis Ababa from Kona was $1,760 total.

2) I am requesting compensation for the long delay in return of our luggage. It took 19 hours and 30 min till our bags were returned to us.

3)We are also asking for compensation for the $97.44 spent in the Hudson store in the LAX.I do have the receipt.

E ticket info:

Jona Mirabella Qatar Airways:157-[protected]

Sevara Mirabella Qatar Airways: 157-[protected]

Jazarah Mirabella: 157 [protected]

With kind regards,

Jona Mirabella

I flew with you guys on Aug. 26, 2023 from PVG - DOH - BOS, and my luggage is mishandled. I filed a report to the Qatar Airways office at BOS arrivals. They said that they would email me for the next steps, but I never received any emails. Could you check that and see what's going on? My luggage is examined as unrepairable by the luggage company. So I would like to know what are you guys going to do about it.

case ( CAS-2507349-K5T0B3 )

CRM:[protected]

Baggage Team -

Grace Wanjiru Ngari 

Qatar Airways Customer Care-

Dear Qatar Airways Customer Service Team,

I am writing to express my deep concern and disappointment regarding the lack of response and resolution to an issue I have been facing with your airline CUSTOMER SUPPORT/ CARE DEPARTMENT. I believe it is important to bring this matter to your attention AGAIN in the hope of finding a satisfactory resolution.

On 25 AUG, 2023, I had booked a flight with your airline under the reservation reference number [E-TICK # [protected]]. Unfortunately, the flight did not go as planned, and I encountered several issues during my journey, which I have outlined below-

Flight Connection: The flight I was booked on, QR 0764, was very tightly connected on next flight by [appx 2 Hours] hours. This tight connection caused significant inconvenience and disrupted my travel plans.

Luggage Mishandling: Upon arrival at my destination, I discovered that my luggage had been mishandled, and my luggage was not loaded. I immediately reported this to the airline staff at the airport, but no action was taken to address the issue properly.

However, instead of contacting me next day for my luggage - No one contacted and after 3 days I have to send a private driver to check upon the luggage as NO ONE picking the phone which was provided to contact them-

When I received my luggage after 3 days my new RUBBER TAG NAME was missing -

Customer Service: Throughout this ordeal, I attempted to contact your customer service department multiple times via phone and email to seek assistance and resolution. Regrettably, I have not received a single response or acknowledgment of my concerns.

I understand that unforeseen circumstances can lead to travel disruptions; however, the lack of communication and assistance from your airline has left me deeply frustrated and dissatisfied with the service I have received. As a loyal customer who has chosen your airline for numerous journeys, I expected a higher level of customer care and responsiveness.

I kindly request the following actions to be taken to rectify this situation:

Compensation: I would appreciate compensation for the inconvenience and distress caused by the luggage delay and luggage mishandling.

Resolution for Damaged : I request a thorough investigation into the mishandling of my luggage and a prompt resolution for the damaged items.

Improved Customer Service: Please address the issue of unresponsiveness in your customer service department to ensure that future customers do not face similar difficulties when seeking assistance.

Today 3 weeks has passed but no satisfactory resolution for compensation is made by QATAR.

I believe that taking these steps will not only resolve my current predicament but also help enhance the overall reputation and customer experience of your airline. I value the relationship I have had with your airline in the past and hope that this matter can be resolved amicably.

Thank you for your prompt attention to this matter. I trust that you will take the necessary actions to address these concerns and restore my faith in your airline's commitment to customer satisfaction.

Sincerely,

Syed Haider Abbas

+[protected]

Hi,

I am writing to know the status of my delayed baggage which was supposed to be delivered at my residence. I have already made 2 visits to the airport to collect my baggage but unfortunately there is no trace. Also, I have tried to track my delayed baggage with the links provided but still there is no information available.

I have attached my e-ticket and the property irregularity report slip for your kind reference.

Looking forward for a prompt response.

Thanks and regards,

Alpesh Prajapati

+[protected]

Dear Qatar Airways Customer Service,

I hope this email finds you well. I am writing to request assistance with a situation that occurred during my flight on December 28, 2022, from Doha to Clark International, booked under reference RDPB4J.

On that day, I encountered an issue with my excess baggage. To save some money, I purchased extra kilograms online with the assistance of Qatar Airways check-in counter staff. Unfortunately, there was a mistake made in the booking, and the excess baggage was added for the return journey from CRK to DOH instead of my intended flight from DOH to CRK.

Due to time constraints, as our flight was about to board, we had no choice but to purchase additional excess baggage for the correct route (DOH to CRK). The staff informed us that the mistakenly purchased excess baggage for CRK to DOH could be used for a future journey and provided us with an attached letter for reference.

Since then, my circumstances have changed significantly. I was part of the company's ramp-down process and have been without employment since March 2023. Despite my efforts to secure new employment opportunities, I have not been successful.

Given my current situation, I kindly request your assistance in resolving this matter. I would like to inquire if it is possible to obtain a credit voucher or claim for the amount of QR1880, which corresponds to the cost of the mistakenly purchased excess baggage. This credit voucher would greatly assist me in purchasing a ticket for my journey back home.

I understand that mistakes can happen, and I appreciate your understanding and cooperation in helping me resolve this issue. I have attached the relevant documents, including the letter provided by Qatar Airways staff, for your reference.

I would be grateful if you could review my request and provide guidance on the next steps to proceed with obtaining the credit voucher. Your assistance in this matter would be greatly appreciated.

Thank you for your attention to this matter, and I look forward to your prompt response.

Sincerely,

Luisito Reyes

[Booking Reference: RDPB4J]

[protected]

Good morning QATAR,

On August 13th 2023 flying from Doh-Per QR900, A380. I had paid for a seat upgrade for my wife and I as needed extra leg room being 188cm tall in the upstairs economy area.

This was a long 10 hour night flight. I selected and paid for 30D and 30E and received a confirmation email 21/06/23, Booking reference: 5L94HG and was charged $417.40 for upgrade.

Upon boarding the flight my boarding pass had my seat allocated as 31E which put me in a confined seat with passengers either side of me.

My seat was extremely uncomfortable, I was unable to sleep and had to wake up the person next to me when ever I needed to get up which was often due to my cramped legs.

It was not the seat I paid for and my wife and I ended up travelling apart.

I queried it was the cabin crew but they were unable to explain why I had been allocated a different seat.

I request a full refund due to not getting the upgraded seat I paid for and my wife and I in separate rows.

Thankyou,

John Dyball

The worst customer service i have ever experienced in my life. I have previosuly travelled with Qatar and was very happy but this experience has made me wish I had never booked again with Qatar. My family purchased five tickets to Europe from Australia, one business class, and my parent-in-law purchased 2 tickets. Over 30k worth of tickets.

#SNG3D7

A mistake was made on one of the ticket names of our booking. We called back 3 hours after the booking was made as soon as we realised the error, and we were told someone would call us back within 24-48 hours. This never happened. We have spent over 35 hours dealing with this and it's still without a resolution. We have endured endless lies from 15-20 different people telling us they would look into the case or check with a supervisor but each time they did not call back so it was obviously just a way to get us off the phone every time, We have had several Qatar agents place us on hold for over 30 minutes at a time only to hang up on us after 2 hours. This is absolutely disgusting behaviour & from what is considered one of the best airlines in the World. How can Qatar possibly have such terrible customer service & an absurd process whereby only one contact number is available and after being given the run around time and time and time and time again, the agents do not honor their "promise" to call back. So, once again we are forced to ring the same generic number & speak to a new person each time, reliving the exact same conversations over again with again more "promises" to help and find a solution and once again "promises" of call backs which never happen.

The worst part of the entire ordeal is that we received one call from Qatar advising that Qatar would on good will for the terrible situation we had faced. This was not honored & we were later told that this was not the correct information, which was once again a lie. This is truly immoral behaviour which we could never imagined, especially from an Internatinoally renowned airline.

Hi,

please refer to the booking confirmation in attachment.

The flight has been delayed and we landed in Abu Dhabi, instead of Sharjah, which is at the opposite of the place we were going.

This caused us a financial loss and increase of stress.

According to the law, we are entitled to the refund of our tickets.

Thank you for proceeding to the refund.

My booking was on 16th August,2023 from Kolkata (QR 541) to Doha and onward journey from Doha to Birmingham (QR 0033).The Flight from Kolkata was delayed and as a result I missed the connecting Flight to BHX.Everything was totally disorganised in Doha with gross pandemonium.

I had two options,either to stay back in Doha for the day to catch the flight next day or catch the Heathrow flight that day.I had to reach Birmingham that day as I had to be with my daughter to provide child care for her infant twins.

I had to board the flight to London (QR1) reached in the evening,reaching Birmingham late evening by personal transport.

So my contentions are -

1) My Ticket to Birmingham being more expensive than London, should be reimbursed.

2) As I have had to arrange personal transport to Birmingham,it also should be reimbursed.

A Claim of 400 pounds is being made

I write with reference to the above flight on 11th July (initially to Doha, then on to Bangkok) the flight was delayed by almost two hours (which I appreciate may not be the fault of the airline) but it did mean that I missed my adjoins flight the following morning to Bangkok and was made to wait until later to that evening before I could eventually get the adjoining flight.

I admit that the airline looked after us all very well by supplying a hotel and food until our flight was ready, however my partner who had already spent over twelve hours travelling from her home to Bangkok then was forced to wait another twelve hours for me which was incredibly discomfortable for her.

I have received an email from yours self requesting a review (which I am hesitant about doing as I didn’t want to sound disingenuous)

However their are a couple of things that i will tell you privately (rather than broadcast it publicly)

Firstly the amount of time it took to clean up after eating was probably slightly to long to be honest (and no slur on your staff who were brilliant on all four flights) but maybe the cleaning up could’ve been quicker.

The one hours free internet signal didn’t really exist and some airlines do give full Wi-Fi coverage for the wholesale duration of the flight and maybe something Qatar airlines should consider doing.

I have decided to share these thoughts with you privately.

Yours Sincerely

Paul Knight.



I want to bring to your attention several issues that I encountered during my recent flight:

The onboard folding table was broken and not functional.

The windows were dirty and needed cleaning.

The TV in my seating area was not functioning properly.

The flight experienced a delay of approximately 2 hours before takeoff.

I believe it is important to address these concerns to ensure a more satisfactory experience for passengers in the future. I was in a business trip for 3 days, where I missed my first dinner meeting on the day off arrival due to flight delays. Your attention to these matters is greatly appreciated.

Thank you.