CB Mobile and Cell Phones Red ONE Network aduan terhadap khidmat aduan pelanggan atau "customer service"

Red ONE Network review: aduan terhadap khidmat aduan pelanggan atau "customer service" 6

Abdul Azeem Nissar Abdul Majeed of US

May 27, 2017 12:57 am EDT

Review updated: May 30, 2023

Featured review

Salam Sejahtera,
Nama saya Abd.Azeem Nissar b. Abd.Majeed ingin membuat aduan tentang kelemahan khidmat pelanggan dalam menyampaikan maklumat sehingga menyusahkan saya.

Pada 18.4.2017 saya telah menghubungi CSR Redone dan pegawai yang dihubungi adalah En. Kalvinder. saya mengacukan masalah saya iaitu panggilan saya telah disekat dan ini boleh mengundang masalah kepada saya ketika waktu kecemasan. Beliau memaklumkan bahawa kredit limit ini boleh diubah dari RM50 kepada RM100 dan tiada caj yang dikenakan. Beliau tidak menjelaskan secara terperinci akan limit sementara dan limit kekal. Beliau hanya menyatakan bahawa sekiranya pada masa akan datang saya ingin menukar lagi kredit limit maka akan dikenakan caj. Saya beranggapan kredit limit saya telah diubah kepada RM100 dan tiada masalah selepas itu.

Pada 27.5.2017 sekali lagi saya menghadapi masalah yang sama dan setelah semakkan dibuat, penggunaan telah mencapai RM51.20. Saya telah menelefon aduan pelanggan dan pegawai ketika itu En.Sharan memberitahu bahawa kredit limit masih kekal RM50 dan pertukaran ke limit kekal RM100 hanya boleh dibuat selepas tarikh 01.06.2017. mendengar penjelasan itu, saya agak marah kerana perkara ini sepatutnya dijelaskan secara terperinci pada 18.4.2017 dan bukannya pada masa ini dan penjelasan saya masih sama iaitu ketika berlaku kecemasan saya tidak dapat membuat panggilan.

Laporan telah saya buat (R09906213) dan saya amat kecewa dengan tahap khidmat pelanggan REDONE.

For temporary limit and permanent limit, CSR Redone said that we need to ask then only they will explain. How i know the details of service if they didn't tell us on the first place? CSR suppose give the detail information then only customer could choose which of the option that they think can suit with their requirement. Please act like a professional when doing the job rather than giving 1000 of excuses because at the end people will leave REDONE and choose more reliable service in the market. REDONE not only the ONE in Malaysia both of us know!

Red ONE Network - line kena barred 2

Red ONE Network - telephone barred and suspended 2

Red ONE Network - terminating a line

Red ONE Network - talian sangat slow 3

Red ONE Network - duit daftar di tipu oleh agent dilantik oleh syarikat anda 2

Red ONE Network - red one

Red ONE Network - red one agent shops with poor customer service and very rude 1

Red ONE Network - amazing 28 data plan 2

Red ONE Network - Why there is no line. 2

Red ONE Network - debt collector

View all Red ONE Network reviews and complaints

Previous review

6 comments

Add a comment

Muhammad kassim

, US

1 comments

Muhammad kassim of US

May 30, 2023 8:18 am EDT

Verified customer

Kenapa sejak akhir2 ini kualiti line sangat teruk. Saya langgan redONE ni dah sangat lama dan 4 no tel atas nama saya. Jangan sampai saya beralih ke rangkaian yang lain.

Helpful? 1 0

Aily Ssa

, US

1 comments

Aily Ssa of US

Apr 07, 2022 5:10 am EDT

[protected] STAF REDONE

SANGAT KURANG AJAR , tiada etika baik semasa berkomunikasi.

Helpful? 1 0

Nuramira Musa

, US

1 comments

Nuramira Musa of US

Jun 08, 2021 2:18 pm EDT

Saya nak buat aduan.. Line internet saya tersangat2 lah slow.. Tolong lah perbaiki ..saya setiap bulan saya bayar bil tak pernah putus.. Kenapa line redone sangat teruk.. Tolong saya... Harap je 4G tapi line macam siput...main game line sangkut2 apa tah lagi buka facebook, whatsapp lagi lah slow.. Tolong lah amik tindakkan...

Helpful? 1 0

Masni Mustafa

, US

2 comments

Masni Mustafa of US

Sep 02, 2020 10:51 pm EDT

Sya nak buat aduan mcm ni ke staf redone dgn pelangan?

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Helpful? 0 0

Masni Mustafa

, US

2 comments

Masni Mustafa of US

Sep 02, 2020 10:46 pm EDT

Sya nk buat aduan ini cara etika staf redone dgn pelangan?

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Helpful? 0 0

boo ghee lee

, US

1 comments

boo ghee lee of US

Oct 24, 2018 8:54 pm EDT

Complaint saya sudah bayar yang baki tunggakan semalam, tapi pagi ni pegawai redone masih hubung saya dan suara tinggi dengan saya, awak hutang redone lagi takmau bayar, kelmaling dulu pun Masa saya tugas pun sama, pegawai redone suara tinggi cakap kurang ajar

Helpful? 0 3

Red ONE Network contacts

Red ONE Network phone numbers

+60 111 073 3663
+60 111 073 3663

Click up if you have successfully reached Red ONE Network by calling +60 111 073 3663 phone number 225 225 users reported that they have successfully reached Red ONE Network by calling +60 111 073 3663 phone number Click down if you have unsuccessfully reached Red ONE Network by calling +60 111 073 3663 phone number 132 132 users reported that they have UNsuccessfully reached Red ONE Network by calling +60 111 073 3663 phone number

26%
Confidence score

Head Office

+60 111 080 0744
+60 111 080 0744

Click up if you have successfully reached Red ONE Network by calling +60 111 080 0744 phone number 1 1 users reported that they have successfully reached Red ONE Network by calling +60 111 080 0744 phone number Click down if you have unsuccessfully reached Red ONE Network by calling +60 111 080 0744 phone number 2 2 users reported that they have UNsuccessfully reached Red ONE Network by calling +60 111 080 0744 phone number

Red One Network Service Center (Puchong, Selangor

+60 46 301 800
+60 46 301 800

Click up if you have successfully reached Red ONE Network by calling +60 46 301 800 phone number 0 0 users reported that they have successfully reached Red ONE Network by calling +60 46 301 800 phone number Click down if you have unsuccessfully reached Red ONE Network by calling +60 46 301 800 phone number 0 0 users reported that they have UNsuccessfully reached Red ONE Network by calling +60 46 301 800 phone number

Northern Office (Penang

+60 111 088 1300
+60 111 088 1300

Click up if you have successfully reached Red ONE Network by calling +60 111 088 1300 phone number 0 0 users reported that they have successfully reached Red ONE Network by calling +60 111 088 1300 phone number Click down if you have unsuccessfully reached Red ONE Network by calling +60 111 088 1300 phone number 0 0 users reported that they have UNsuccessfully reached Red ONE Network by calling +60 111 088 1300 phone number

East Coast Office (Kuantan, Pahang

+60 73 591 909
+60 73 591 909

Click up if you have successfully reached Red ONE Network by calling +60 73 591 909 phone number 0 0 users reported that they have successfully reached Red ONE Network by calling +60 73 591 909 phone number Click down if you have unsuccessfully reached Red ONE Network by calling +60 73 591 909 phone number 0 0 users reported that they have UNsuccessfully reached Red ONE Network by calling +60 73 591 909 phone number

Southern Office (Johor Bahru, Johor

+60 111 060 6116
+60 111 060 6116

Click up if you have successfully reached Red ONE Network by calling +60 111 060 6116 phone number 0 0 users reported that they have successfully reached Red ONE Network by calling +60 111 060 6116 phone number Click down if you have unsuccessfully reached Red ONE Network by calling +60 111 060 6116 phone number 0 0 users reported that they have UNsuccessfully reached Red ONE Network by calling +60 111 060 6116 phone number

East Office (Kota Kinabalu, Sabah

+60 111 050 1444
+60 111 050 1444

Click up if you have successfully reached Red ONE Network by calling +60 111 050 1444 phone number 0 0 users reported that they have successfully reached Red ONE Network by calling +60 111 050 1444 phone number Click down if you have unsuccessfully reached Red ONE Network by calling +60 111 050 1444 phone number 0 0 users reported that they have UNsuccessfully reached Red ONE Network by calling +60 111 050 1444 phone number

East Office (Kuching, Sarawak

More phone numbers

Red ONE Network emails

careline@redone.com.my

100%
Confidence score: 100%

Support

info@redone.com.my

94%
Confidence score: 94%

support

agency@redone.com.my

79%
Confidence score: 79%

hr@redone.com.my

77%
Confidence score: 77%

hr

hr.recruitment@redone.com.my

76%
Confidence score: 76%

hr

More emails