CB Banks RHB Bank unethical behaviour

RHB Bank review: unethical behaviour 1

mohd azlan shah of US

Dec 13, 2019 3:52 am EST

I am writing to RHB about your staff not taking their job seriously as customer support. On December 4, 2019, I went to your branches at the RHB KLCC. I currently clear my car loan balances and I request a release letter from RHB bank. So the cashier at the counter asked me to see Renuka as a responsible officer.
When I went to her place and I asked for a release letter, what did she say, "DON'T need a letter of release, you just need a car grant" to what point as a bank officer answers this to the customer? If I am requesting a personal loan, do I need to show this grant as approved that I have completed my car loan? no right. Where is her integrity and intelligence as a customer service officer?
So after I explained to her that I needed this release letter to make a personal loan and then she provides me with a form that I need to fill in. After I finished filling out the form, she asked me to pay some charges, so for me, I understood that there was nothing free in the world. she told me the letter will be ready in about 3-5 business days. So I waited up to 6 business days but still no updates on my release letter. Now as a big bank, RHB has a template that can be used to deliver this letter, and RHB has an escalation process right. I'm very disappointed with the service she provides and her attitude towards this matter because she does not have an effort to update me on the letter if she has problems just let me know. Pretending to be silent will not solve this problem. If she fell working as customer service as not her passion, I suggest she quit her job. Because I believe that many people are willing to take on the position as customer service. Doing an unpleasant face to the customer will not bring a good image to RHB bank's reputation.
Please consider this email as a formal complaint and please educate RHB staff on what should they now about the customer right and be more effective. I trust that RHB will deal with this issue with the professional that you are. I also trust that RHB will take the necessary precaution to prevent such incidents in the future.

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1 comments

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thelady

, US

1 comments

thelady of US

Jan 25, 2021 4:26 am EST

I took personnel loan in 2014, and subsequently paid monthly and stop paying after I lost job, last year a lady call Hani Mastura requested to me to do full settlement, but was humbly requested her whether I can do instalment payment, and in order for me to activate my account, she requested settle RM6000 on the outstanding Balance and subsequently requested paid monthly installment about RM390, from starting july 2020 I am making the payment without any due, but the collection department keep send message and said my acc will be under bankruptcy or will come to my house take all my things which cousing on the debt amount, this giving a really mental torture and meanwhile, now he asking me to full settlement, which manipulating there is no such agreement. im not afford

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RHB Bank contacts

RHB Bank phone numbers

1300 88 9980
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15%
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Brunei

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Cambodia

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33%
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Hong Kong

+62 212 598 6888
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Indonesia

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Laos

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Thailand

+84 838 278 498
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Vietnam

More phone numbers

RHB Bank emails

customer.service@rhbgroup.com

100%
Confidence score: 100%

Support

taufik.albar@rhbgroup.com

99%
Confidence score: 99%

finance

felix.loh@rhbgroup.com

94%
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More emails

RHB Bank address

Level 6 Menara AA,Jalan Tun Razak, Kuala Lumpur, 50400, Malaysia

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May 29, 2024