CB Cruises and Charters Royal Caribbean Cruises Royal Caribbean gift certificates sold through MyGiftCardsPlus

Royal Caribbean Cruises review: Royal Caribbean gift certificates sold through MyGiftCardsPlus

Inez Zoe Esters McCall of US

Sep 05, 2023 7:50 pm EDT

Featured review

I purchased two $100 gift cards in December 2022 for a cruise that I took for my birthday in February 2023. I have yet to receive the full value of those gift cards.

First I was told to send them to Shared Services; which I did. Then I was told that they could not be used to purchase my cart. Then I was told that I could not use them for my fare since it was already paid for. Then I was told that I would get a statement credit for my gratuities. Then I was told that I received statement credit 1/20/23 to a Visa card that I have never owned when in actuality my cousin received the credit; but not me, and I paid for them, but they catered to her since she was a Platinum traveler on RCCL. Then I was told to contact my travel agent for a refund who promptly told me that he had never heard of RCCL doing such a thing(statement credit). I escalated my complaint to the President of the travel agency and a representative informed me that I would get a credit for $184.17 and the agency would send me $15.83. I received $67.07 on 8/24/23 from RCCL.

Desired outcome: $132.93 on my card that I am owed. And since it has taken this long, and received, varying answers; I think I deserve a future cruise credit valued for 3-9 days that I can gift to someone else since I will not ever go on RCCL again .

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