Sears review: Repair

I received service on 10/8/2023 for my GE Cafe series oven. The technician did not have the part (Igniter) available for repair. The part was ordered and received by me shortly thereafter. Technician returned to complete the repair and upon opening the parts package found the igniter broken. Technician reordered 2 igniters. Both received in a timely manner, both broken. An appointment was scheduled for 11/11/ 2023 to complete the repair so I ordered the OEM part from Amazon and received it on 11/10/2023. I received an email indicating my tech would text me when they were on the way. We waited all day yesterday (11/11) and received ZERO communication. In my attempt to find out what happened to the appointment I got nowhere. I paid $2000.00 plus for a 3 year extended warranty. I am fully covered for service calls and parts. There is not a way I have found to speak with anyone other than the first line customer service agents. Requests to speak to management are met with "they are not available".