CB Mobile Phones Sharaf DG find it here or claim it free lie

Sharaf DG review: find it here or claim it free lie 5

uaeshopper of AE

Feb 09, 2010 10:47 am EST

Resolved

Featured review

So much for Sharaf DG's brand promise of "Find it here or claim it Free!". What a lie. I went in to buy a tv and was informed that the item isn't available in store, however, if I fill in a form, they will have it available within 24 hours or I'll get it for free. So, I filled in the form and 24 hours later, still no tv. Instead, I got a salesperson phoning me up to say that the item is at the port and will be available at the shop the next day, i.e. 24 hours extra to what they originally promised (a total of 48 hours). When I phoned the next day, they said the item is on its way to the shop, still not in store yet! But when I claimed the Sharaf DG promise that I could have the item for free since it's obviously not in the store within the first 24 hours as promised (or even 48 hours!), the salesperson started weaseling out of their promise by saying that:
a) the item is 'available', just not in the store and
b) that by phoning me up within the first 24 hours to let me know that the item isn't in the store, but will be reaching the store a day later,
they have fulfilled their brand promise!

Basically, as far as Sharaf DG is concerned, the definition that an item is "available" is to inform you that the item is somewhere out there, is on its way, but not in the store yet and I just have to wait before I can actually get it.

How far will Sharaf DG go to get out of fulfilling their promise?

So, if you're thinking of shopping at Sharaf DG because of their celebrated brand promise "Find it here or claim it Free!", forget it. It's just a marketing ploy to reel you in!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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5 comments

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Fahim yasin

, AE

1 comments

Fahim yasin of AE

Oct 06, 2013 1:29 pm EDT

Hi,
I have purchased iphone 5 from your deira city centre branch on 05.10.2013 @ 12 pm and its more than 24 working hours and still not avilable..i hope my money will be refunded back and i get the item FOC..its clear from your policy..

Helpful? 0 0

ibrahim kh

, AE

1 comments

ibrahim kh of AE

Nov 17, 2012 8:55 pm EST

Ibuy nokia n9 blk from sharaf dg date 24/11/12 after 2 day camera not working good and after 10 days battery drains very fast
on standby mode less than4 hours and the unit getting hot on the back upper part of the phone i give back date 17/12/12 and they did not replaced it and send it to their work shop.so this not good i pay 1848 AED for 24 day phone not working this whom mistake
my name ibrahim

Helpful? 0 0

Reviewman

, AE

1 complaint

2 comments

Reviewman of AE

Sep 09, 2010 6:17 am EDT

Verified customer

Keep in mind, when ever you buy a phone ask for whether the warranty is manufacturer warranty or the retailer warranty. Buy only if it is manufacturer warranty.

Helpful? 0 0

AbdulG

, AE

1 comments

AbdulG of AE

Mar 21, 2010 6:02 am EDT

Think twice before you buy anything form from Sharaf DG, we have purchase Nokia phone with warranty and just after 6 month they asked me to pay AED 110 to repair my Phone, biggest liar.

All fraud marketing - be careful.

Helpful? 0 0

Tariq Bashir

, PK

1 comments

Tariq Bashir of PK

Feb 14, 2010 2:53 am EST

I'am winner.Please tell how I can get the money
my e mail no is imamali49@hotmail.com

Helpful? 0 0

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