Sheetz® review: Soda station/customer service

Store #689

Manager on duty: Rachel

On July 2nd, at around 1pm, I came to the store to get gas and some food and a drink. I ordered food and went to the soda station. Normally the soda station has all cups and lids and everything is stocked. Today everything was out. I asked an employee and he seemed very confused. He was lost where to point put where the lids were for the only available size which was a small. And the lid available was for an ice. Normally, I would be fine with this but today I really wanted a large cup. I went to the cashier and asked if they had the bubble lids since I was told to come up to the cashier to get it. He told me they were back by the soda station. Is it the responsibility of the staff to lead the customer on a goose chase? I then asked to talk to thr manager. Rachel came in. She looked like she was busy working because she had gloves on. I asked her what was going on with the soda station and she snapped at me. I understand if someone is busy and they get snappy but this is unacceptable. I normally like sheetz but I find myself wanting to go to wawa. They are at least kind to their customers. Please address this and let your employees know that they need to not be so snappy when a customer asks a question. This needs to be addressed. Thank you.

I will follow up to make sure this was addressed.