CB Vehicle Rental and Leasing Sixt insurance fraud

Sixt review: insurance fraud 5

izard of DE

May 23, 2009 10:30 am EDT

Verified customer

Review updated: Feb 10, 2023

Featured review

We had rented a car from Sixt for a weekend. I had paid for the most expensive insurance possible, covering everything with my liability up to 100 euros only.

Just before returning a car, my wife made a scratch on a door on a parking lot. We had told so to a Sixt employee, she had taken a picture and helped us to fill an accident report form.

2 weeks later we've rented similar car at the same place, and asked the girl if it's ok with our previous accident report processing. She said yes.

3 months later, we've received a mail stating that we have to pay them 4000 dollars to cover the painting of the door we've scratched. They gave us 5 days to do that. They say the insurance does not cover the scratch because we have refused to write an accident report (the form Sixt employee had helped us to fill)

Sixt - fraud & scam 86

Sixt - Fraudulent damage claim 30

Sixt - car rental 24

Resolved

Sixt - overcharged 4

Resolved

Sixt - charges for non-existent scratch 1

Resolved

Sixt - Incorrect credit card charges

Sixt - Car rental in Turkey

Sixt - rental car

Sixt - Overcharge

Sixt - Car rental

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5 comments

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Gert43

Otis, US

1 comments

Gert43 of Otis, US

Feb 10, 2023 1:59 am EST

Verified customer

Just before leaving for Europe last July with my wife and Granddaughter, my late brothers wife, made me a gift for our trip which was a very expensive Canon EOS camera with extra lenses which I purchased. Total value of Camera bag 3 lenses 1 camera plus some acessories valued at more than $2500. After having to cut short our European vacation due me having medical issues, we returned the Rental Car to Sixt in Frankfurt. Car was checked in and inspected and all went well up to this time. Having had litle time to check in for our flight, we rushed up to the next level at the Airport to find out that I left my camera bag and its contents in the back of the drivers seat on the floor. I immediately rushed back downstairs to the reception area to find no one at the facility. I did go immediately over to the car where I had parked it and found the camera gone. Man at reception desk not present for at least 10 minutes. I had called out for service in my very loud voice to no avail. Finally the employee who checked in my car appeared out of breath. I asked him for me camera assuming that he had stored it in a safe place. He claimed that he never saw a Bag in the car. It had been only 15 minutes from the time I left the car until I came back to the car looking for my equipment.

After Contacting at least 4 different customer service reps with very detailed info about what had transpired. No help! My last email was to Sixt main web site in Pullach near Munich explaining my situation, they have not contacted me back. I even contacted the Hessen air port police and gave Sixt my police report no. Still no help and response. Nobody at this place cares about the fact that that my camera disappeared with the help , I'm positive, from their reception employee. He was the only person working for Sixt at that counter on that morning. There were no other customers at the drop off site. If they had surveillance cameras at that site, this would not have happened! Frustrated 79 yr. old German Expat.

Helpful? 0 0

Mark Kennett

, US

1 complaint

2 comments

Mark Kennett of US

Jun 12, 2017 9:45 pm EDT

Verified customer

Don't rent from SIXT just poor customer service and nothing is told up front

Helpful? 1 0

xbboss

, AT

3 comments

xbboss of AT

Apr 30, 2014 5:54 pm EDT

Try to stay away from Sixt, they will try to scam you any chance they get. Or at least get the full insurance. They sent a damage claim to me a month after the rental claiming damages for repainting the door because of a scratch. Needless to say, the scratch was not caused by me. I dropped the car off out of office hours and did not take the full insurance, making me a perfect candidate for this type of fraud. They sent me proof of damage in form of unsigned pick-up report and a few low quality photos with no dates. After a few months of communication and refusal of responsibility, I was presented with a bill for 1000 EUR.

Helpful? 1 0

Good driver

Mesquite, US

1 comments

Good driver of Mesquite, US

Dec 07, 2010 6:42 am EST

I am dealing with sixt right now. I rented for a week in Berlin in Jul 2010. When I returned the car I asked the check in girl to inspect for damage. Everything AOK. In November I get a letter from sixt demanding $450 euros for damages ($450 insurance deductable for abt. $1500 damage) no wreck only minor scratches which should be handled with "touch-up paint". They continue to demand payment. I cannot pay good money for false accusations.
The pictures they sent from November show some evidence the car was used hard by others since my July rental.

Helpful? 0 0

anonyMiss

San Diego, US

2 complaint

157 comments

anonyMiss of San Diego, US

Jul 11, 2009 2:41 am EDT

Verified customer

As long as you had insurance from them, you should be covered. Explain you had insurance, reiterate you filled out the form, and if all else fails, never rent from them again.

Helpful? 0 0

Sixt contacts

Sixt phone numbers

+49 180 625 2525
+49 180 625 2525

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Germany

+1 (888) 749-8227
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United States

+44 844 248 6620
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16%
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United Kingdom

+353 12 352 030
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60%
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Ireland

+43 810 977 424
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100%
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Austria

+32 70 225 800
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100%
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Belgium

+420 222 324 995
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Czech Republic

+45 32 481 100
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100%
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Denmark

+358 200 111 222
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Finland

+33 820 007 498
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38%
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France

+39 665 2111
+39 665 2111

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Italy

+31 235 698 656
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Netherlands

+47 81 522 466
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Norway

+48 225 111 555
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25%
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Portugal

+40 372 372 005
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+34 902 491 616
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Spain

+46 771 890 000
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Sweden

+41 848 884 444
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Confidence score

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+90 232 444 0076
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50%
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+973 17 711 770
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Bahrain

+86 400 869 2616
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Confidence score

China

+91 114 949 6255
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India

+974 44 324 313
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Qatar

+966 12 197 171
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Confidence score

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+65 64 239 566
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Confidence score

Singapore

+27 112 309 990
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+82 234 520 001
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Confidence score

South Korea

+94 112 870 870
+94 112 870 870

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Confidence score

Sri Lanka

+66 27 932 300
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Thailand

+971 43 847 301
+971 43 847 301

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Confidence score

UAE

+54 114 815 2223
+54 114 815 2223

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Confidence score

Argentina

+55 113 661 8615
+55 113 661 8615

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Confidence score

Brazil

+56 225 136 000
+56 225 136 000

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100%
Confidence score

Chile

+52 818 363 2917
+52 818 363 2917

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100%
Confidence score

Mexico

+51 12 423 939
+51 12 423 939

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100%
Confidence score

Peru

+59 829 032 267
+59 829 032 267

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33%
Confidence score

Uruguay

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