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Over charging
Poor behavior . I bought cherries which was on sale with digital coupon for 1.99 . I ask the cashier make sure that I m getting right price she said ok . But at the when I paid it was charger me regular price . I went to the customer service ask her to pls correct it . She said you paid with OTC card I can not correct it . She said it’s free money . Which bother me the way she act . If I m paying with otc card that means she can charge whatever she wants . She was very unprofessional lady . No manners how to talk with customers. Store #2587 st 07.19 pm . I was charged for cherries 1.92 pound $7.66. The address of that store is 3106 Farrington street , flushing-11354. Pls look into . Thx
Ruined my pants
Went to return my deposit cans & bottles in May
Floor was wet in recycle area with bleach
When I was done I noticed my pants had bleach spots
I went to the customer service and spoke to assistant manager
They took my information for a incident report - heard nothing
Two weeks later returned to store and saw the manager
She remembered the incident and took my information again
Now it’s July still haven’t heard anything
Thank you Michael Penna Lynbrook New York
Customer service
The app was not taking off digital coupons today. The young customer service rep with blond hair checked my receipt and said they did. I was over charged $20.00 and had to return to store for a refund. The deli department only had 1 person cutting cold cuts while there was 3. They never change their gloves. The store manager josh couldn't care less
Desired outcome: The deli needs to attend to customers and change gloves! And the store manager Josh needs to get out of his office and manage the store and train customer service
Chicken
I purchased Stop & Shop Chicken Drumsticks All Natural Value Pack. 5 drumsticks were broken and no one liked the fact the chicken was rubber... Why I bring up the fact that so many had broken legs tells me a lot and should tell you the same. As for the neat being rubber also says a lot. I'm not sure where you are buying your chicken from but I am left with...
Read full review of Stop & ShopStop and Shop 1/4 burgers
I had made a in store complaint about frozen burgers bought at a Maun St Stop and Shop in Southington, Ct. The burgers were unopened, I noticed there was not the amount that there should have been and were not quarter pound burgers as stated on the box. I was directed to call the 800 number on box for a refund or replacement and to make aware of the issue...
Read full review of Stop & ShopAttitude of employees
Hi, I do not shop at Stop & Shop. I shop at Shoprite. But this morning, June 25, 2023 I went to Stop and Shop for some items and wanted to check out the store. The store is located in Middletown, NJ. I could not find an item and asked some employees where I could find it. They looked at me like I was crazy and told me where the item was like I should have known. I explained that I was never in the store before and they said all stores are the same. I'm not sure but I thought I heard them saying some remarks as I left. All Stop and Shop stores might be the same but I'm not a customer, nor will I ever be one now. Their directions were not clear and it was not easy to find the item. I will never go into another Stop and Shop. The customer service was disgraceful. Shoprite goes out of its way to be courteous to its customers and that's where I will continue to shop.
Desired outcome: None. You lost a prospective customer.
Unable to delete my account.
Date and time of incident; June 10, 2023 - 10:10am. I want to delete my account. There is no way to self initiate this through my account membership on Stop and Shop's website so I called customer service. I was placed on a 25 minute hold than when the customer service rep answered, she transferred me to another department. I was promptly hung up on in the transfer. I immediately called their customer service number again and am now in the call loop. The second pick up occurred at 10:55am by customer service rep. She apologized and I was rerouted into another loop with another wait time quoted as 52 minutes. My third call was picked up at 11:55 by Kathy. Kathy told me she is writing up a ticket. When I requested this confirmation in writing via email she informed that Stop and Shop would respond within 24 hours via confirmation email. I have spent one hour and forty-five minutes on the phone simply to request that my account be deleted. As of June 21, 2023, I have not received a confirmation email canceling my account as promised by the third customer service rep. My personal and financial information is being held hostage against my will. Please advise.
Desired outcome: I want to delete my account, personal and credit card information.
Vermont cheddar cheese (white)
Warmest greetings, I'm writing regarding a purchase at your Chase Ave, Waterbury, CT store, I asked for Vermont Cheddar White LACTOSE FREE cheese. My family and I are Lactose intolerant. I either DID NOT! Receive lactose free cheese or the cheese was expired because after consuming the cheese all of us experienced severe! Abdominal pain, cramping, diarrhea...
Read full review of Stop & ShopExpired product
I was in Fairhaven Massachusetts Stop & Shop yesterday for a few items and while I was there I decided to pick up something for supper. I purchased 2 packages of 2 slices of frozen pizza. It was Banquet pizza. When I got home and opened the first box it was all freezer burn and disgusting looking. I then check the box only to find they were both past the best if used by date. Not by 1 or 2 days, weeks, months but years. I didn't think to check the date in this fine high end establishment so I had to go all the way back to the store to return them. Wasted all that gas not to mention my time. I didn't read your terms & conditions but if you want to spread this around be my guest.
Patricia Sylvia
64 Gellette Road
Fairhaven, MA 02719
Requesting a refund.
Hello Stop and Shop,
There are 2 unauthorized purchases at your location on 06/10/2023 at 3:26 pm. My ex had my card for awhile and I forgot until I started noticing that my bills were being declined. The receipt total was $878.
I am requesting a refund of $878 because I did not authorize these purchases. Nor did I have my debit card at that time. I had to cancel my card due to him using all my money in my account.
I have attached copies of my chime account showing the 2 transactions that were made that document why a refund is needed.
Please review my request and the documentation I have provided and let me know if you need any additional information to process this request.
I would like to reiterate that a refund is required to remedy this error.
Thank you,
Cassandra Williams
My email is [protected]@yahoo.com
Please reach me there.
Terrible produce ay store 0079
I puchased 3 large packages of mushrooms Friday June second. All were slimmy and smelled. But what took the cake was the ransid celery. Never in my 72 years have I seen celery so gross. It's funny I was going to start shopping with you cause your produce was so nice. I've changed my mind.
Patricia Kwiatkowski
PS I don't have money to throw away... nobody does.
Desired outcome: refund
Rotisserie chicken and poor managerial training
Partially through dinner, I discovered a disgusting portion of meat in the cavity of a rotisserie chicken. I do not know what this was or if it was part of a chicken but it was tough and when I cut through it, it looked like a large gizzard full of crap. Please see the picture I brought it back to the store and spoke to your manager Christoper Huss in the...
Read full review of Stop & ShopOn-Line Order
I have ordered for pick 3 times and the 1st times were a little rough. Adding items not ordered or items they say are out of stock are actually in store or they bring out the wrong order. Today I ordered just to give another try and this was the ABSOLUTE WORSE! I called no one answered so I look to ensure my pick up time and saw 7 items out of stock. Because of the past issues I decided to check. All 7 items were in stock! Asked for a manager and all he could offer was an apology and said that it was a lot of items missed. Very frustrating to offer a service and make it inconvenient for the customer.
Desired outcome: A response and compensation
On sale t bone/porterhouse steak
Store #552 East meadow NY. They have a sale sign in meats department for on sale T Bone steak and Porterhouse. When I asked for the Porterhouse because there were only T Bone, they said it was the same thing. I said the Porterhouse steak is more tender and cut higher and you get more tender meat which taste different then T Bone. The employees argued with...
Read full review of Stop & ShopFood delivery fail
I am disabled and have used stop and shop for grocery delivery for awhile now. This weekend I placed an order which never came. When I called customer service they claimed a knock was unanswered, so they took groceries back. My husband checked our security cameras ands no one had come. They lied... Why? I hope they will not charge me for an attempted delivery!
Read full review of Stop & ShopWorkers smoking in the front of the building
Stop and Shop workers at the North Adams, MA location all seem to be smokers and all seem to take their smoke breaks in the front of the store area in their uniforms! Completely unprofessional and not fair to the customers who can not be around smoke to have to walk through it to get into the building. The workers seem to be at both entrances and you can't...
Read full review of Stop & ShopComplaint
I have been shopping at this location for many years. The customer service has been deteriorating for the last few years I understand having been through Covid. This store only has self check out! It is unacceptable, I am or was a customer who spends on average 300 to 400 dollars weekly here. I do not work for Stop&Shop do not feel someone should be...
Read full review of Stop & ShopThe management team - terrible!!!
Good Afternoon:
I have been a loyal Stop and Shop customer since the store was up the street, 25 - 30 years ago. I use to LOVE shopping there, but this store is going to heck!
You have a manager there, I believe his name is Roger? I have no idea how he got hired for this position, but he CAN NOT HANDLE IT! I was in the store 2 days in a row, Friday and today and there have been only 1 REGISTER OPEN! This is nuts! Friday afternoons people want to get in and out and start their weekends. Yesterday I was there around 3 - the line for one cashier had 8 people in it, he stood there and looked and did NOTHING! This is not acceptable customer service. He is hardly ever on the floor and if he is, he will not say hi or acknowledge a customer. That is lousy.
Your staff is great, I know many of them by name, Matthew in the florist is amazing, Juan the meat manager, Mike who works in Dairy, the two younger women in the bakery. I could go on and on , but I won't.
Yesterday I was so frustrated I left my cart and went across the street to Shoprite. My logic was if Roger doesn't care that I have to stand in line with 7 people in front of me, then he can put these groceries back! I may to to stop
Desired outcome: NEW MANAGER AND TRAIN THEM!!!!!!!!!!!!!!!!!!!!!!! Unless you want to loose more customers to Stoprite. We do have the new grocery store coming in, so it would behoove you to correct this problem sooner than later
Red bull
Was shopping at the store. The aisle for Red Bull was empty. There was a sign that said ask customer service. I did just that and they said it was sold out. Manager came and said it’s a high theft item so we don’t put a lot on the shelf. I asked him what about the paying customers. He didn’t have an answer. His name was Mehmet. This has to be solved or I will take my business else where. This is also the 4 time they didn’t have it on shelf and asked 4 times about the issue
Desired outcome: Redbull should be placed on the shelf
Weekly flyer vs printed receipt
You've cut back on the amount of paper used in your weekly flyer by shrinking the pictures and product descriptions, but you're not at all hesitant to waste a lot of paper on useless information on your mile long receipts! Please bring back the old flyer format. Apparently, this complaint is too short to attract any attention, so let me amend it to get your attention. The information in the flyer has been reduced to the point where it is much too small for us older shoppers to easily read. Instead of making it more difficult for us to read and therefore plan our shopping trip so that the experience is more enjoyable, why don't you reduce the amount of paper you use in your receipts. Aside from listing the items purchased, their prices and my GO points, the rest of the verbiage on there is superfluous. Get rid of all that extra crappola on the receipt, unless you're in competition with CVS to see who can print out the longest receipt with the fewest items purchased.
Desired outcome: Bring back the old flyer format so we can read it!!!
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Overview of Stop & Shop complaint handling
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Stop & Shop contacts
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Stop & Shop phone numbers+1 (800) 767-7772+1 (800) 767-7772Click up if you have successfully reached Stop & Shop by calling +1 (800) 767-7772 phone number 0 0 users reported that they have successfully reached Stop & Shop by calling +1 (800) 767-7772 phone number Click down if you have unsuccessfully reached Stop & Shop by calling +1 (800) 767-7772 phone number 7 7 users reported that they have UNsuccessfully reached Stop & Shop by calling +1 (800) 767-7772 phone number
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Stop & Shop emailsconsumer_relations@stopandshop.com100%Confidence score: 100%Supportarlene.putterman@stopandshop.com97%Confidence score: 97%communicationphilip.tracey@stopandshop.com96%Confidence score: 96%communication
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Stop & Shop address1385 Hancock St., Quincy, Massachusetts, 02169, United States
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