Straight Talk Wireless review: Home phone, cell phone and account restrictions

Date of incident: Noticed the missing device on account 9/1/2023.

Issue time: 9/1/2023-9/3/2023

Straight Talk has put my elderly parents at risk. They bumped their home phone off our account into limbo and left us no way to use auto pay or manual pay to up the service. They gave a 4 hour window for urgent repair which was not completed. Then they gave a 24 hour window where they have no service. It is possible that it is repaired now, however, they took away the autopay discount for 3 months when it was their issue that caused it to be turned off. I now have to manage the phone and home phone from 2 different accounts which is also unreasonable. They will not allow one phone to be on autopay and the other to not be on auto pay anymore nor will they allow one home phone and one cell phone to be on the same account. This has caused a lot of stress and concern for my parents’ safety. I have been on the phone for almost 6 hours with tech support because of this. I am extremely unhappy with the service as it stands now, and I was a satisfied customer since 2016.