Swiss International Air Lines review: Refunding after cancelled flight

The agent Mrs, or Mr Akuila Saukuru
Consultant
Customer Feedback Services / R1S
Did not answer my e-mails repeatedly and in fact was not seriously interested in my refund request.
His or her statement about e-mails is possibly untrue and certainly not relevant.
Copies of the correspondence are given below
The first request for refunding was by form about July 19th
Yours sincerely
W.A. Veenhoven
Complaint form sent earlier, about July 19th
I did not get an answer properly.
Swiss flight annulation dd 15-07-2023
Flight number LX736
Passengers 2
Declaration
Reservation of seats € 28,00
Inconvenience € 100 x2 € 200,00
Loss of time spending
Missing of social event
Food and beverages € 30,00
Total € 258,00
The agent Mrs, or Mr Akuila Saukuru
Consultant
Customer Feedback Services / R1S
Did not answer my e-mails repeatedly and in fact was not seriously interested in my refund request.
His or her statement about e-mails is possibly untrue and certainly not relevant.
Copies of the correspondence are given below
Yours sincerely
W.A. Veenhoven
Dear Mrs Saukuru,
The costs that in my opinion should be reimbursed are
Considering the flight back, from Zurich to Amsterdam
Seat reservation on 15 July € 28,-
Inconveniance and loss of time 50% discount on flight back
Lunch 16 July € 13,57 (ABN paid 11.29 hr)
Yours sincerely
Willem Veenhoven
T 0031 6 [protected]
Van: [protected]@swiss.com
Verzonden: maandag 28 augustus 2023 05:45
Aan: [protected]@hetnet.nl
Onderwerp: Case no. 2307-LX-09964
Dear Mr. Veenhoven,
Thank you for your message of 24 August 2023.
Your flight LX736 of 15 July 2023 unfortunately had to be cancelled at short notice. On behalf of SWISS and our cooperation partners, I apologize for the inconvenience you had as a result.
In case of flight cancellation, SWISS of course contributes to the direct costs incurred by our guests (e.g. for meals, beverages, accommodation if required). Please send me the corresponding receipts for the costs incurred.
I hope you understand that we can only reimburse reasonable costs.
On receiving this information I will proceed to process your claim as efficiently as possible.
Looking forward to hearing from you soon.
Yours sincerely,
Akuila Saukuru
Consultant
Customer Feedback Services / R1S
Swiss International Air Lines Ltd.
Customer Feedback Services
P.O. Box
8010 Zurich
Switzerland
SWISS.COM
Dear Mrs Saukura,
You failed to answer my e-mail below.
Again, this is unacceptable.
If you do not answer in due course I will send a formal complaint tot Swiss.
Yours sincerely,
W.A. Veenhoven
Van: [protected]@hetnet.nl
Verzonden: zaterdag 7 oktober 2023 11:46
Aan: '[protected]@swiss.com'
Onderwerp: RE: Case no. 2307-LX-09964
Dear Mrs Saukuru,
The reaction and comment you sent below is quite unacceptable.
I don’t now wether or why I missed some of your e-mails.
Anyhow you should take up your responsibility and pay me my very modest declaration as mentioned.
I am confident that you will do so in due course. You know my banking number.
Yours sincerely,
W.A. Veenhoven
Dear Mrs Saukuru,
The costs that in my opinion should be reimbursed are
Considering the flight back, from Zurich to Amsterdam
Seat reservation on 15 July € 28,-
Inconveniance and loss of time 50% discount on flight back
Lunch 16 July € 13,57 (ABN paid 11.29 hr)
Yours sincerely
Willem Veenhoven
T 0031 6 [protected]
Van: [protected]@swiss.com
Verzonden: woensdag 4 oktober 2023 08:11
Aan: [protected]@hetnet.nl
Onderwerp: Case no. 2307-LX-09964
Dear Mr. Veenhoven,
Thank you for message of 3 October 2023.
Regrettably, you have failed to respond to my two previous requests.
For now, we will consider this case closed pending your response.
Regardless, it would be our pleasure to welcome you back on board SWISS and count you among our satisfied customers.
We wish you an eventful week ahead.
Yours sincerely,
Akuila Saukuru
Consultant
Customer Feedback Services / R1S
Swiss International Air Lines Ltd.
Customer Feedback Services
P.O. Box
8010 Zurich
Switzerland
SWISS.COM