T-Mobile USA
reviews and complaints

After being with T-Mobile for almost 10 years I believe this is the first time I have been so frustrated with the service I received. This past Saturday, June 16th, I called T-Mobile inquiring about changing my rate plan. I currently have 3 lines on my account and have for some time; unfortunately my daughter damaged her phone and is unable to see the screen. Now I do have insurance on her phone, but at this moment do not have $130 to replace her phone; I am already paying almost $300 a month for cellular service.

I first asked about removing the data plan from my daughter’s phone since the screen was damaged and she is unable to use the service, with that I was told “No”. Then I asked could my rate plan be reduced because there is no way 3000 minutes will be used, with that I was told “No”. I am not understanding why T-Mobile will have a customer (a long-time customer at that) pay for minutes that they are well aware will not be used. At this time I do not want to extend my contract especially if I am not purchasing any equipment, I just wanted to reduce the rate plan. I still have 3 lines on my account and did not ask about cancelling none of them; maybe if my bill was cheaper I could purchase phones, etc and get locked in for another 2 years with T-Mobile.

I don’t think I have ever been so disgusted and frustrated with any customer service/loyalty department before. After going back and forth with the customer service representative, and not too mention I did ask to speak with a manager and was NOT transferred. I was sent to the loyalty department and was told I could really benefit from the deals provided but only if I extended my contract. Again, why would I want to do that? I have been with T-Mobile almost 10 years and was told I wouldn’t have any tenure with a new cell phone company if I left. In all honesty, what tenure do I have now with T-Mobile? I just wanted to reduce my rate plan because one of my phones was damaged and the other wasn’t going to be used at all. The only offer provided by your loyalty department was to take $10 off of the data plans on 2 of my phones, which would drop my bill by $20. Really I am still paying for a data plan on one phone that will not be used at all, and paying for unlimited texting for all 3 lines. Not once did I ask to cancel any lines, I just wanted to reduce the rate plan.

Needless to say, after being on the phone with T-Mobile for over an hour I was only given the $20 deal for the data plans. To add to my frustration, I was not able to log on to the Internet service after the call on my line. Only to find out, the Internet was disconnected and reconnected but with the Windows software. I DO NOT have a Windows phone, which is clearly stated on my account. Not only did I spend over an hour on the phone on Saturday, I had to call back on Sunday (June 17th) at least three times because representatives couldn’t figure out why I didn’t have Internet service. Then when it was all figured out, do you think I was offered some type of compensation? Of course NOT, but I am constantly reminded each time I call that T-Mobile thanks me for being a long-time customer; no benefits offered at all.

I truly believe in exceptional customer service, because without your customers there would be no company. I received unsatisfactory customer service, no beneficial treatment for being a long-time customer, and truly understand now why T-Mobile has received complaints and lost customers. I have worked in customer service for over 18 years and even worked at a cellular company and never have I witnessed the kind of treatment I received.

My family and I were T-Mobile customers since 2003 and fulfilled multiple 2 year contracts. We traveled to Brookings, SD back in 2003 about once every 3 months and had spotty coverage along the route and had roaming in Brookings. In February 2011 our contracts were up and I informed a T-Mobile rep we were going to switch providers because of the poor coverage between Minneapolis and Brookings. The rep convinced me to stay with T-Mobile by saying that when the merger with AT&T went through, coverage would improve. My mother became ill in December of 2011 and had to go to a nursing home. Ironically, in December 2011, we discovered we had no service en route to SD or in Brookings. We made calls to T-Mobile who said they were working on it. The next weekend we were in SD, the same problem occurred. Issues continued into January & February, and in March, after fulfilling one year of the new T-Mobile contract, we switched to another provider so we would have service while travelling and in Brookings. T-Mobile charged us the full early termination charge of $200 for my husband and $200 for me and added another $150 for turning my account over to a collection agency in spite of my official dispute and complaint to the MN Attorney General and the FCC. The T-Mobile rep who replied to the Attorney General’s inquiry stated to me on the phone that they don’t make any coverage guarantees, they can drop agreements with roaming partners and they can discontinue service on any towers any time they please. She states that those things are covered in the Terms and Conditions and as a result I have no grounds to complain about their service. They don’t take into consideration that a customer has been with them for years and fulfilled multiple contracts or that their agents lie to get people to stay with them. They had also been making errors on our invoices in the months before we switched providers and also on our final bill. T-Mobile is a huge, unscrupulous corporation with no human decency or morals whatsoever.

T-Mobile Customer Care is absolutely ridiculous. I have spent a week talking to them trying to unlock my mobile - which I bought from them just a few weeks ago. When I purchased it I was given the option of unlocking it on the spot but I chose not to and was told that I could unlock it at a future date if I wished.

I went to unlock it when I was about to leave the states and they told me they needed me to fax them my original receipt.
Done.
Got an email 2 days later saying they needed me to fax the receipt.
Faxed again.
Called them 2 days later to see what the status was and I was told to call back a day later.
Got an email saying that the receipt had not been received and that my request had been closed.
So I called customer care (yet again - calling from overseas now) just to be told that I had to fax it again.
Faxed again.
Called them to check how it was going and they tell me to wait... wait wait wait wait wait.
Sick of wasting so much time and money on calling them, I tried their silly chat system - only to be told that my phone is ineligible for unlocking because it's no longer active.
WHICH IS FRIKN RIDICULOUS COZ IT WAS ACTIVE WHEN I PUT IN MY REQUEST! So much profanity is intended for this very moment but shall hold back...

And then the agent on the chat just closed my chat because I didn't respond in 30 seconds... I'm going to find as many portals as I can to complain about how absolutely ridiculous the customer care at T-Mobile is. Not just the representatives but their stupid call system too! They keep asking me to top up my account and when I say I don't want to they say they don't understand.

There should ALWAYS be an option to speak to an operator from the very first menu!
I hate you T-Mobile.
So much.

On 2012 Jun 5 we refilled our T-Mobile Pay As You Go (prepaid) account with a $100 refill for 1150 minutes (10 cents per minute plus 15% more as a Gold Rewards customer).

According to their current Pay As You Go plan (see pamphlet image), you get Gold Rewards in the Pay As You Go plan as an additional "15% more minutes on all refills" after $100 in refills.

Upon refilling we got a text message (see text message image) confirming that we refilled and "receive 15% more minutes" with the Gold Rewards, however the account balance stated that we only got "1000 minutes" added and not 1150 minutes as promised with the 15% Gold Rewards (previous balance was 226 minutes, so 226 + 1150 != 1226).

We immediately called T-Mobile customer support and they claimed that the "$100 refill only contained 1000 minutes with the [15% Gold Rewards]", I confirmed with them that according to what the representative said, we only get "850 minutes with the $100 plan plus 15%?" and they said "yes".

However the pamphlet clearly stated otherwise.

After calling and talking to 5 different representatives, they all insisted that they will not give us 1150 minutes according to their pamphlet. Having wasted more than 150 minutes dealing with them on the phone, we decided to file a complaint instead.

I had T-Mobile for 2 years. I was not unhappy with their service. When my contract ended, I researched and found deals with both AT&T and T-Mobile that were about the same in features and price. I went with AT&T just because they have the Galaxy Note. I called T-Mobile, asked when my contract was up. They told me April 15th. I shopped around and got my best deal on AT&T phones and plans through Amazon.com. Delivered and activated on April 30th. My T-Mobile billing cycle goes from the 24th of the month. Of course, I had paperless billing, and as soon as my new service was activated, I was no longer able to sign in to T-Mobile site to pay my bill. I figured I would owe a bit from April 24th-30th anyway. Now here's the rub: I got the last bill and they charged me $195.46 for service through MAY 24th, even though I cancelled my service on April 30th. The amount from 4/24 to 4/30 is about $40, which I would pay, but when I called them they said they will NOT pro-rate the bill, . I spent over an hour over two days arguing with them, and they will not budge. Here's WHY: YOU CAN ONLY CANCEL YOUR SERVICE WITH T-MOBILE IF YOU HAVE A "PERSONAL REASON", A BROKEN PHONE, OR OTHER ISSUE. If so, they will terminate your service! Of course this means you would lose your number. If you just cancel and switch like I did, their policy is to charge you a full billing cycle, whether you have service or not! They want me to pay for almost a full month of service that I did not receive.

This time I have had it. T-Mobile service is a travesty. This morning, November 30, 2011, I called to check my voicemail (my number is in area code 415), but instead of the familiar prompts to listen to my messages, I heard a cold greeting "Welcome to your new t-Mobile voicemail box. You will now be guided through the steps to set up your new voicemail." What?@&%#!? I use my phone for business and receive important messages ll the time. My mailbox had 9 absolutely crucial business messages stored from the past 90 days, PLUS about half a dozen or so new messages that were left in my mailbox since the time I last checked it. And now it's all gone. And for the cherry on top, I have to go through their convoluted auto-attendant menu to set up my voicemail and notification options from scratch.

So, I call T-Mobile Customer Service and (politely) speak with a female representative that calls herself Ashley. This was about 9:30am Pacific Time on November 30, 2011. She is very apologetic and seems compassionate, but states that this was part of a routine phone system upgrade that apparently had been scheduled in advance and took place at 8pm the night before. As a result, all my voicemail was erased irreversibly. How sad...

Clearly, this is both a terrible thing to do to a customer and a lie. It is terrible because T-Mobile should have warned me about this upgrade and given me a chance to check my messages and to back up my important stored data from my voicemail. At least twice a month, these ### send me silly text messages marketing their services. For instance, on 11/16, they texted me this stupidity: "Win movie tickets at T-Mobile VIP zone." Similarly, on 11/21, they texted me this: "Get up to $250/year in TMO gift cards when friends join T-Mobile after you refer them." So again, CLEARLY, these ### have a mechanism for staying in touch with me. And yet, no one cared to notify me that all my voicemail would be completely erased at 8pm on November 29.

Further, why is what Ashley told me a lie? Because T-Mobile has a vast system infrastructure that they use to BACK UP all their data, including client messages. As a man with years of experience of running an IT company, I also know that a backup is mandatory before any system upgrade (e.g., a phone system upgrade by T-Mobile). Therefore, she lied to me because it is simply impossible that all my messages simply vanished: they exist, and they can be recovered, but t-Tmobile simply doesn't care to have a procedure in place for such situations and is telling its employees to simply lie to customers who make such requests. Isn't this pathetic?

And for the second cherry on top of the first, my new T-Mobile "friend" Ashley told me that T-Mobile doesn't issue service adjustments, reimbursements, or credits to compensate customers for any inconvenience. And when I asked her, "What would you do, Ashley, if you were in my shoes?, " she told me this: "I never keep my old voicemail, so how should I know what you should do." Isn't this pathetic? Or am I being an unreasonable man?

So, "pretty cool" service from the company that claims to have the largest 4G network on the planet, eh? T-Mobile is never shy to spend ink and paper on advertisements for new service packages and gimmicks in their monthly mailers; it is never hesitant to spend millions on TV and internet ads to market its mobile service to the public... But they didn't care to warn me (and probably a few million other people) about their ridiculous phone system upgrade. And yes, it is ridiculous, because upgrading the system NEVER RESULTS in loss of data -- at least not for t-Mobile, who has a dozen data centers with more backup systems in place than the number of people living in China. This is simply bad business. And this will soon end up in the hands of a qualified attorney to make a nice class action lawsuit claim -- oh, and I will see to it personally very soon as there are many lawyers hungry for money of large corporations. So, please connect with me by sending me your contact info and the description of your latest t-Mobile related misfortune.

People of this planet: I urge you to acknowledge that T-Mobile sucks and that it should suffer for being a bad company. For God's sake, we live in the world of CONSTANT COMMUNICATIONS, and when a communications company FAILS to communicate with its customers, it should quit and find itself another job, because otherwise it's doing a disservice to the public. That is why T-Mobile is an absolute travesty.

Guys, if you are a victim of similar violence from T-Mobile, please post more complaints about them on TheSqueakyWheel.com or elsewhere, and tell them how you feel, and tell others looking for mobile phone service to sign up for ATT or Verizon.

Shame on you T-Mobile. SHAME ON YOU for hurting my business, for wasting my time, and for being a pain in the rear instead of being a telecommunications provider that acts responsibly. It is no wonder that AT&T wants to buy you. And of course the government won't let you suckers do this merger -- because ATT customer service is even worse than yours.

Hello My name is Vernon Kenneth Beecher I am a disable single father with a 14 year old learning handicap daughter and I have been a T-mobile customer since 2006 and I went down to the T-mobile store where I have been going for some time now and I talked to a salesperson that was working October 3rd, 2011 and I told her what i could spend on two new phones one for me and one for my daughter and I asked if there was anything i needed to know about using these phones and she said some of the apps are a little high priced so in a month or two I had an extra $50.00 or $60.00 dollars on my bill for downloads that was not suppose to be able to do as I asked them to set the plan so that nothing could happen to run up my bill and they said OK. They told me that they had put a block on my daughters line so that nothing could run my bill up then I get a bill for $488.00 dollars and they said it was form texting so why did they not fix the line like they said they did I feel like this is their mistake and not mine I do not feel like i should have to pay for their mistake and i feel like we have been discriminated against as we have a hard enough time with them making it harder on us as i did what i thought i should have done

My phone contract was set for 06/17/2010-06/17/2012. In 06/2011 the phone issued to me by T-Mobile broke and as I had insurance I figured I would just go in to the store and get a new one. The clerk told me that I broke the phone and therefore it was not replaceable. I told him that I did not break the phone that it just fell apart. He told me I "slid it to much and therefore it broke." It was a MyTouch 3G Slide phone, that is what it was supposed to do - slide. I explained that regardless of how it was broken that I was assured that the insurance covered everything from water damage to the screen breaking. Guess I was wrong or lied to when I signed up for it. The man said he would do what he could to get me a new phone and that he had to file something with the company and he needed my signature to do so. I signed the little box and was never given a copy of what I signed. That is where I went wrong.
I expected my service to end in a month, so I called to verify the exact date and they said it was due to end in June 2013. I told them that I have the original contract in front of me and that is not true. The woman then said that I signed something in June of 2011 agreeing to alter my contract to unlimited and extended it one more year. I told her that is not true I would never have done that as I was already dissatisfied with the service. She told me the only thing I could do was to contact the contract dispute center via email. I asked her to provide me with a copy of the new contract that I allegedly signed and she told me she could not do it. She provided me with the email address [protected]@t-mobile.com.
I sent them a message and after not hearing anything for 3 weeks I called back. I told them I wanted to speak with someone in the contract dispute department and they told me that they did not have a number for that department. I then explained the whole story, again, and the woman acted surprised to hear my issues. Don't they have some kind of notes system so I don't have to repeat myself every time I call in? She asked me to verify the email address with her and when I did she informed me that it was wrong and the correct address was [protected]@t-mobile.com
If they think that giving me the run around is going to make me stop trying to fight them on this issue, boy are they mistaken. I have already filed a complaint with the BBB and am putting together my information to send to the Attorney General's Consumer Protection Bureau.
The only way we can get better service is to vocally complain in every form possible. I urge all of you with complaints to file a complaint with the BBB and actively fight them on whatever your issue is. I know it's hard work, but they make it hard so less people will actually do it. Do not let them win.

I have a contract with T-mobile until May 18th 2012. On March 30th I called T-mobile customer service to see what my options would be and was told that my best option would be to go with your prepaid plan as I am a senior citizen that is on a fixed income as well as being disabled. I was told that my prior contract was taken care of with no penalties or fees.

It was a 2 hr. conversation as I wanted to be clear about my choices and responsibilities. I realized after trying to use my email on my phone that it was not working. I then contacted T-mobile the next day and found out that I was not told the truth as my phone is a Blackberry and I would need to pay an additional $10 per month in order to use my email services.

I clearly asked the representative about the email as I have transitioned before and had problems with email. She assured me that there would be no issues. I was also informed that I would need to pay an early-out fee for changing my contract which contradicted what the representative told me.

I immediately asked that I be transitioned back to my old contract to be allowed to complete my contract as I was concerned about completing my obligation and this transition took place. I was told that “your credit will not be affected” but yet T-mobile turned around and reinstated me on to a new contract without my knowledge. My understanding is that there has to be “offer and acceptance” for a contract to be valid and this did not take place.

Because of the aforementioned deceptive practices, I will be completing my business relationship with you as of the end of my original 2 yr. contract date of May 18, 2012. I did not request that I be given a new 2-yr contract. This change was made in error and without my permission. My request was to be returned to my original contract as I could not afford to commit to another 2-year contract. It was very clear to the representative what I was requesting .

She went behind my back and wrote a brand new contract without my knowledge or permission. You did not even have the decency to give me the greatest benefit for my money. You had free phones and a $59.99 plan for unlimited text, unlimited web, and unlimited talk with a 2-year contract pus my email would be operable without any additional fees. I was offered this and I clearly said no because I could not afford it. In my opinion that is worse than stealing and/or literally robbing someone. Its common sense.

Why would I commit to such a thing without taking advantage of the available contractual benefits to a customer that is taking on a brand new contract? This entire venture occurred between Friday the 30th and Sunday the 1st of April, so there are no ussage issues.

I have had Tmobile phone service for 3 1/2 years. We spend on average 260-360 per month with them...so we are talking several thousand dollars with them over a 31/2 year period. The majority of the time I pay my bill online. I have never had an issue with this before, but made payment on May 13, 2012. At that time, they said I signed up for automatic bill pay...which I DID NOT DO. So, with no prior notification, they deducted 267.00 from my checking account. The second I received the text message notification, I called them. The customer service rep. kindly told me she would refund my account and remove me from automatic bill pay and it would take up to 48 hours for me to see this. This was on a Saturday. I called back today, Monday to verify that this had been handled properly and was told that it had in fact not been done (neither the easy pay removed, nor my refund done). This customer service rep told me she would make sure the easy pay was removed and then connected me with financial services who told me that it would take 7-10 business days to get approval to refund my account and that it was my own fault for signing up for easy pay to begin with. It's amazing to me that they are allowed to do this...I have been paying my bill on line for years and never signed up for easy pay before, but that was irrelevant to them. And I had called in the night before with a problem on one of our phones and of course as anyone who has an account with them knows, the VERY FIRST THING you hear is how much you owe, when it's due and would you like to make a payment now? So, why would they even ask me those questions if I was already set up on easy pay? When I first signed up with them, I couldn't have asked for better customer service. It has declined severely over the last year or so. We have 5 lines with them and use it for business purposes. And of course we are under contract so we are doomed unless we want to pay their fees to get out from under them! I ended up having to pay my bank 35.00 to stop payment! Just completely thoroughly disgusted and intend to smear their name everywhere possible.

I am a very unsatisfied customer. I have the Samsung Galaxy S. I have had this phone less than a year. I have had to send it back for over 7 times. I am having freezing issues, overheating, phone goes totally black. I have had to removed the battery. I loses calls. I have had to send this phone back 5 times for the charger port problems. However each time I have called they just send a me another phone. Of course the same one.

I a very frustrated with T-Mobile service. I am a valuable and paying customer. I have also purchased other devices from them. I have purchased the springboard tablet. I have just added a second line for my son. However I feel as though I have been treated unfairly because I have not gotten what I have paid for. I paid 400.00 for this phone. It has not yet served the purpose. The only thing the company has offered me is exchange for another one or a blackberry phone.

However if a blackberry was what I wanted that was what I would have purchased. Then I was asked if I wanted a sidekick. No I want a Samsung galaxy phone. The I was asked if I wanted to pay 399.00 up front for a Samsung galaxy 4 G and they will give me a 100 dollars rebate. No I have already paid 400.00 for the galaxy s and it is not serving the purpose. I feel that I have been just brushed off with a bunch of crap.

They get your money and put you into a 2 Year contract and don’t care if you are happy nor get what you pay for. I feel as though as many returns as I have had on this phone, you would think after the third returned they would had offered me the next Samsung galaxy phone 4 g at no charge just for the inconvenience. This is as tacky as it gets. Why should my option be to down grade my phone.

I have been a customer with t-mobil for a long time. i have always paid my bills on time. on aug 12 2011 i went in to the t-mobil store on federal highway in boca raton fli spoke to dereck who was the manager of the store at that time. he told me about a plan to reduce my payments by adding another phone line and phone.

i told him at that time that i did not want another line but he insisted and i told him i would go home and discuss it with my husband and he said don’t take it- i went back to that store and told him i didnot want another phone or line and he kept insisting that i take it. he was transferred to aventura t-mobil store and i kept calling billing and going to various stores to take off the third phone line and to get credit for paying so my credit wouldnot be harmed.

i am discusted and want to leave t-mobil all together. i will do whatever it takes to not be harmed by all this terrible experience. t-mobil has commited fraud against me if you look up my history you will see that i have been paying anyway to not destroy my credit.

please read all the notes and tell me what i should do to get credit back from overpaying and for not being able to pay my original fee that was less than i am paying now. my husband is friends with pam bondi and a consultant with the state of fla. i will invole them if i have to.

10 year (former) T-Mobile customer. Phone service was always good, but customer service was always horrible. Wanted to switch my 2 phones to IPhones which T-Mobile doesn’t have. Called customer service and asked when my contracts were up. I was told one was up on Nov. 25 2011 and the other on Dec.5 2011. I waited until Jan. 3 2012 to switch to Verizon. Got my final bill from T-Mobile and was assessed an early contract termination fee.

When I called to dispute the charge, it took 30 minutes and 4 transferred calls for someone to finally tell me that the contract were not up until Dec. 2012 – which I know is a lie. I was told I had to send in a formal dispute, yadda, yadda, yadda. I asked if I could speak to a supervisor and was told that all disputes have to be handled by e-mail, fax or mail. I have no confidence that T-Mobile will do anything about the disputed charge – except cause me to have a blemish on my credit record if I don’t pay it.

So, I guess I’ll pay it, but I will be sure to spread the word that T-Mobile is a crooked, dishonest company. I hope AT&T buys them and fires all the decision makers that have ruined that company! T-Mobile, you should be ashamed to treat long-term customers this way. Good riddance.

My sister Keema Newsome went into Atlanta Branch store in July 2011 to get my nephew a new phone. She called and advised the rep stated that there were some charges on the lines that can be removed such as subsriptions and wanted to know if i knew about them. I contacted my son’s and ask if they knew of these subsripctions charges on their lines. They advised no and I advised the rep he can remove them. Never did this rep state or asked about a promotional or contract change.

As I do whenever i upgrade lines I make it clear i do not want nothing changed on my plan. I NEVER gave permission to change my contract whatsoever. It was a shock to me when i went into tmobile store here in North Carolina to pay $500.00 on my bill that i inquired about the lines because i knew some of the lines were up in 2012. This is when i found out all the lines where extended to 2013 and i was placed on this other plan. I use to like TMOBILE which is why i said so long because of the helpfulness of customer service and quick response despite there are cheaper plans that i can go to.

To me I rather quality and FAIR customer service anytime over payment. Within the pass year i have had tremendously tooo much problems with TMOBILE but i dealt with it any how.. But this has taken the cake for me. I am asking that my contract be returned back to the 2012 date that i had before it was extended with out my knowledge.

This has sadden my heart very much because i praised you all and referred other of my friends and despite what anyone else say i still believed in TMOBILE. However enough is enough and this has done it for me. All I am asking is my contract be put back to 2012 as it was. Once again I did not give PERMISSION to any contract change.

I went to Superstition Springs Mall To T-mobile to see what could be done about my daughters phone malfunctioning. They told me they would upgrade her phone to a cheap phone for 10.00. That it would add 2 months on to her contract which was due to expire in March 2012 when my other 2 contracts expire. So that would put her phone at May 2012. I never left that day with a contract in my hand they just switched out the phone. When I recently paid my bill at a different store I asked about my contract and they told me I signed another 2 year contract on that phone line. I said no why would I do that when my contracts all expire at the same time. So I went back to the mall and they lied and said no you signed a two year contract it was the same two guys who had done the phone swap.

I said no you told me that the swap would add two months to that contract. They said no we didn’t. I asked to speak to the manager and he pulled up a contract and handed it to me. I did not sign anything when they did the phone swap.

I am reporting that they are doing what ever they want to peoples contracts. This is unfair and I wont be taken advantage of by people switching or changing contracts on things I did not sign or approve. I am going to contact the news channel in my area who does customer complaints. While posting this complaint. I am not the only one that has had the same problem with contracts being added onto without permission. If this contract is not cancelled as I was told two months prior to March 2012 which would make it may 2012. I will contact the news station to have this investigated. I have read other complaints so obviously I am not the only one who has been lied to.

Basically I don’t call a lot:I use less than 100 minutes out of 300 minutes allowed by my basic plan. So, to cut off more price (in order to save extra money) I had discussion a few option with your representative on late October or early November 2011, the representative told me that if I make a contract for 2 years, I can keep this plan with reduced price (27.6$, a 10 $ off from the current bill) and direct me to make a contract for 2 years (until November2, 2013).

However, when I checked the bill this Saturaday, i.e. yesterday, your company is still charging 37.7$. In that case, the representative deceived me to make a contract by providing false information or fradulent incentive. This is a scam that should not occur in an established company like T-mobile! I strongly believe that if you look for the date in which I signed the contract you will find the name of the representative and the voice record of the conversation. I believe that if this is an intentional deception, the representative should be fired. Please, resolve this issue.

If the representative didnot say that I can reduce the charge on the bill, I wouldnot make the contract!

My wife and I were with T Mobile for 2 years and we where looking to make a move back to Verizon because the cell service was better. We had been to a local store to get a phone fixed and the girl at the counter said she could save us some money by changing our plan to less minutes. We agreed, but she never told us our contract would change. Then I was at the store to get a new phone and was told to wait since our contract was ending in September.

September came around and we changed service and payed I final bill with T – Mobile. Well, we received a bill this month for $631.50. They say that our contract was extended do to our change in minutes and we where charged for early termination and a final month of billing. I am pissed and t- mobile can go f- off for all I care. They refuse to listen, even though we haven’t missed a payment in 2 years . What do I do?

I tried to upgrade my contract with target mobile. I was very clear I liked my plan and did not want to change it. I had a unlimited data plan for 2 phones 10$ a month each. They send the phones and before they get here I recheck my plam on the t mobile site and they have me getting charged 30$ for data on EACH phone. I cancel the next day. They now say I only have 200mb on each. They lose a phone and will not change the phones back and say there is no unlimited plan. I say well it is on my bill, black and white and I have had it for several months. They both sound like they are in India, target mobile and t mobile. worst customer service I have ever had.

I am T-mobile coustomer for a long time. since I start with t-mobile used to good but my last bill payment make me very upset becaue very month i paid around 75 dollars according to my usage but my last payment is 115 I don’t know how come to reach my bill like this .I call coustomer service and talk Patric and explaned him everything and he told me that i am use data and interational call and text. first of all i never use interate on my phone because i have lap top and use all the time and also every month i pay 14.99 for unlimtted text for domostic and interational and i didn’t made interational call like cost me on posted on my bill . i don’t know how all this thing come to my bill.

I really upset about this thing and my contarct will be over after one month at january and will contact other wirless company which have good service and even fair price.I would like to say please give good and afir service for the coustomer that is the way to keep your customer.

I am so sick of pop up adds. But just when I thought i’v seen it all. But t mobil takes the cake. I was checkin my email and a friend sent me a message, but I can’t ancer it becouse when I click io read box. T mobil’s pop up add covers all most my hole page, and I can’t read my messages. That’s not right. Something has to be dun with all of these pop up adds. I don’t even use t mobil. All of these businesses need to stay out of peoples privet lifes. If people wont to do business with them we know how and were to find them. They need to pass a law and do away with pop up adds.

Or better yet make wone web were you can go to and scroll downand click on to. And what ever pop up add that you are looking for will pop up. That would take care of the pop up crap. Thank you. Jim l. I had an fraud account with this company. They told me the account was closed out and I would get a letter in the mail in 3 business days. I have yet to get the letter and when I called them they had no idea of the letter. So 3 weeks later I get a call from a collection agency saying that I owed them 380 dollars. I never even opened the account with tmobile and theyre trying to charge me for them releasing account on my name.

Not hardly getting a lawyer and were fixing to see how this case goes. I will not and am not going to let up even if they try and back out of the charge its not happenening theyre going down this time because its #.

I have t-moble for about 9months or less now! And I am paying for a 4g network that never work. I called and ask them to change my service, there respons was (1) I am on a contract and cant change it with out paying $299 (2) I use alot of my internet. I have no service 80% of the time, I change my phone three time. Now I have to get a different phone service. So now I am paying two phone bills I cant afford. I start taking pictures of my tmobile phone to show I am not on the internet alot as they assume..

Every time I try going on the internet it goes into search mode or no service. Or if I send s oneone a text they they get it two days later or when someone send me a text 10% of the time zi dont get it intil the day after.

I had an upgrade approximately 4 weeks ago from you. Which was a blackberry 99100. All the accessories were missing from the box. And when I called to complain. I was told they would submit the claim and send it out to me. Since then I have received nothing. Now the phone has stopped working. I spoke to someone at your offices and they want me to take it to your t mobile shop for repairs. Why is this? The phone is faulty and up to you to send a courier out with a new phone and accessories. I have taken advice from trading standards. And I was told to email you with the complaint.

I cancelled my T Mobile service half month into my billing cycle after being with them for more than 2 years (I finished the 2-year term). I got the final bill, and it was not prorated. I called the customer service and try to fix the bill. The customer service representative told me that T Mobile does not prorate bills, and it’s written in the contract. This was never mentioned when we purchase the plan. The text regarding “not prorated” is hidden in the contract. This is not fair to the customers. Why do consumers pay something they don’t use?

Also, the customer service representatives at T-Mobil are not helpful at all. They don’t care about their customers regardless you are on the plan or not. I will never use this carrier when I have a choice.

T mobile affiliates itself with a company that is selling customers phone numbers. Upon completing an unsatisfactory survey for an issue with my phone, I started to receive a flood of unwanted calls from a company that claims to be responding to a 'survey for health insurance... ' and another scam... ' a survey about interest I completed in blue cross blue shield. I have had the same insurance for over ten years, cigna. I have not completed any survey for health insurance, nor would i. I don''t even do hardly anything online. These harrassing phone calls started with 2 hours of completing the survey for t mobile. The phone numbers are so many, you can't even block them all. They are stealing numbers. If you google the numbers, you see that all these people have been harrassed the same way. I have filed a complaint with the bbb and the fcc. I am going to continue fighting this until they are shut down. T mobile called me today, 8 times on my work cell which is not a t mobile number it is verizon. He tried to lie to me and said he only called me 3 times. I had 5 voice mails from him, so go figure. I said I was returning his call, and all he would say was he was calling about the bbb complaint I filled out on line. I explained all the issues I was having and that I would continue to file complaints until they resolved it to my satisfaction. He admitted they use a company for those surveys but said my issue was with them. We should hold t mobile accountable because they are the ones releasing our phone numbers to these people and t mobile is the one paying them to conduct their surveys. T mobile is the one accountable. Please do not use t mobile. If you do, under no circumstances complete any surveys. This is horrible. These people call me 20 times a day every day. I answered the phone one time and asked them to stop. This man went nutso on me and yelled at me repeatedly... 'do you have high blood pressure... ' until I had to hang up on him I am so infuriated. The numbers are so many but I will list some of them:
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