T-Mobile USA
reviews and complaints

I recently went overseas, so BEFORE I left, I went on live-chat with one of T-mobile's agents to enquire about International roaming and text messages, whilst overseas. The Agent explained to me how much I would be charged per Megabyte, if I used my phone for the Internet. I basically did not want any surprize charges when I came back. The "Megabyte" charges would basically equate to $15- per megabyte, which meant that I could e.g., log onto CNN.com approximately 22 times.

I JUST received a Bill for over $300- ! (my monthly average does not exceed $100-). Still worried that I would get a high bill, I turned my phone off the day after I arrived in South Africa. When I queried this fact with them today, they explained to me that I had to "de-activate" my "international roaming"! Apparently the phone still "roams", even if the phone is turned off! Their Agent did not mention anything about this at any stage.

I asked them if they could waive some of the charges, since their Agent did not inform me of this, and I feel that they should take part responsibility, since the chat was all about "charges" and roaming. I have ALL the transcripts between myself and the t-mobile Agents on record.

I am extremely upset about this and hope that my complaint can help other people who are misled on a daily basis about these issues.

I would SINCERELY appreciate if you could assist me in this matter. It is totally unfair and unjust.

Kind regards

Renee Kavanagh (Mrs)
Tel: [protected]

My story starts innocently enough. In 2002 I bought a prepaid phone from T-Mobile.
Since it was a prepay phone I only used it when it was necessary and I bought minutes when I needed them. Over time I earned Gold Status.
I finally in 2008 my original phone died and I bought a New phone. Again I used it sparingly but Kept some minutes on the phone.
Recently I went to add some minutes and my Sim card was deactivated.
I tried to enter my number on the website and it appears my number wasn't being recognized.
I dialed my T Mobile number and a woman answered.
So I call T Mobile customer care to find out what happened and they told me that if I don't use my phone for 90 days that they can recycle the number and deactivate the Sim card.
I had over 60 minutes of talk time was wasn't to expire until 5/11.
I explained this to the agent who transferred me to Another customer care agent who advised that the only option I had was to buy a new Sim card and get a new number. By doing so I would have to begin again as a new customer with no reward bonus.
Mind you, at no time was I contacted by e-mail, snail mail or land line was I informed of a policy change that said you can't have a T Mobile phone as an emergency phone. no matter how often you add minutes if you don't use the phone for over 90 days, you loose the number and minutes you had on the account

on octorber 24th...i purchased t mobil's 750 minutes famiy plan with 3 lines on line, one for my husband, one for myself and one for our 2 children for

emergency. i set up to cancel with at&t service on tuesday. since i made an order late on friday night, t mobile said i would receive
the package on tuesday. but the package arrived on monday when nobody was home.
so i had to make an after hour pick at ups(9pm). i could have been home waiting for package if
i was told the package could arrive on monday. then i spent one hour on the phone setting up my account
and activating service on all 3 phones. i though t mobile sales rep i talked to was wonderful, so helpful and patient.
i enjoyed their service for 1 day and a half.
then midday on wednesday, out of nowhere, t mobile cancelled my service.

t mobile said they cancelled my service for "security reason". since t mobile doesn't have store in my state, they told me to go to radio shack to fax my

front and back of my social security card and my driver icense to them. but like most people, i memorized my ss# and have no idea where my social security

card is. and what ss card can really verify? i thought the best identification is passport.

so i had to take the rest of my work day off to go do what t mobile told me to do. i went to social security office to get new card but it would take 10

days go get the actual new card in the mail, so the officer issued me a temporary one. i then ran to radio shack on the other side of the town, faxed it.
i called them an hour later to check up but it took me 4 tries (repeat same story 4 times) to get to talk to someone who wouldn't transfer me further to

someone else. they said the document i faxed wasn't good enough. i think her name was racheal, told me she couldn't halp me. she said i should send the

phones back and go get service from other phone carrier. way to go t mobie!

that evening i told friend who recommended me to get t mobile service couldn't believe my story, called t mobile to complain. thier customer service told

him that if i go to thier certified retail store (the same radio shack across the town) right now, they would turn it back on. which i did run there for the

second time, faxed it again just to get the same answer half an hour later. i also found out that t mobile had to do the same thing to few other customers

and employees at this radio shack not only have to fax but also have to write cover letters for t mobile.

t mobile refused any kind of help or turning the service back on untill i get my actual ss card or at least offer me the reason of cancelation. instead,
i have to get at&t's one month prepaid service for my iphone i originally have. (shoud have stick with at&t and iphone insead of taking friend's suggestion

to switch to t mobile and wanting to try sumsung which tuened out to be quite annoying with gmail thing)
imagining yourself, your new phone got cancelled for no reason known right after you have emailed and texted family
members and friends and all your contacts your new phone number. how messy your life becomes!

i am very angry and still angry. i called again wanting to return the phone and get my money back.
i was charged $335 for 2 phones and 2 added lines at $50 each, taxes and shippng. there also $35 activation fee each line and montly service of $170 instead

of misleadingly advertised $139.99 a month)
t mobile said i would get money back only if i return these phones in the same new condition. i purchased these phone
with an intention of using it for 2 years and more, i played around with the phone, downloaded some
stuffs in it and got myself locked out of one of (the stupid) sumsung screen by accident (like so many people did).

they are not in the same new condition and at this point, i don't trust anything t mobile said. i believe
they will find all kinds of reasons not to refund me the full amount of money i paid.

it has been only 7 business days or 9 days since this happened. i will update what happen next after i receive my ss card and call t mobile.
t mobile could have ask for these "extra proof" before setting up account or be more civil in dealing with(new)customer than just cut them off and left them high and dry. could t mobile be more lame. boo!

Oh...where to start with this complaint? I joined TMobile in February of 2009 after a bad experience with AT&T but have now started to question if any cell phone providers are worth being with. When I first got my phone and service I was paying almost $100 a month and was had a limited amount of minutes. About a year later, TMobile brought out their unlimited plans for $69.99. I went into my local store and asked how I get on that plan. He said I can be "grandfathered" into the plan without a contract. I was so excited and continued my service until Sprint started offering $50 a month unlimited plans. I cancelled my service with TMobile and told them the plan was too expensive. The man on the phone confirmed everything.
A few weeks later I got my final bill in the mail for $155! They were charging me $55 for the prorated service which is understandable but $100 for contract cancellation. I called the customer service and talkedto a lady named Mary who acted like she didn't have the time of day for me and would not refund the $100. I spoke to her supervisor who pissed me off so bad that I forgot to ask for his name. I explained the situation that I changed to a "no contract plan" so I shouldnt be charged a contract cancellation fee. He said I was correct about not having an additional contract under my recent plan but I still had a couple of months on my previous contract! Are you kidding me? I have two contract at once? The man in the store never told me that. How can I be under two contracts at once but only one plan? The supervisor talked down to me like I was a little child and told me they didn't have to tell me that and that I signed the contract. Thanks TMOBILE for using ambiguoys and hidden verbage to screw over a reliable customer. I told the guy they were crazy and wont see a dime of the $100. I paid my $55 prorated service fee and told him he could go ahead and send the rest to collections because I am not paying it. I am so outraged with TMobile. DO NOT USE THEM AS YOUR SERVICE PROVIDER! If they don't catch you at the beginning, they will catch you at the end. UGH!

TMobile rebate offers are a total fraud. On September 20, 2010 I went into the TMobile retail store to upgrade my phone. The sales agent told me the phone came with a rebate. I submitted all the information. I received a letter claiming the IEM number was incorrect. That is a lie. It is the right number. I just called TMobile and the customer service representative told me this phone did not come with a rebate. Another problem I am having is with the calls. They either do not go through or I get this message: no signal. I signed up for another two year agreement with this company and now I regret it. I traveled 3000 miles from California to Kentucky and finally into North Carolina. There was only one dropped call. Now I cannot get a signal in town or around the state. When calling you have to speak with people from call centers outside of the United States. What a pain. These representatives do not understand anything you are saying. Neither can they help. Today I was fortunate enough to get someone from the United States. Avoid there rebates as they are used to bait you in. Then TMobile never pays out what was offered.

Butch Montano Jr., the Owner of MFM_T-Mobile Limited_Encinitas - a limited retail store for T-Mobil Coporation is suspected of fraud. Montano personally uses the exclusive AT&T I phone for his own personal use. Montano is seeking to raise funds from investors and Santaluz Country Club members to expand his operations. Montano and is company has made application to T-Mobil Corporation to become a full T-Mobil Corporate Store enabling the store to offer more products and services. Butch Montano jr., in his application has made fraudulent statements to T-mobil including financial information. Knowingly submitting false financial statements is fraud. Investors Beware. Santaluz Members Beware.

Fraud by Owner Butch Montano Jr.
T-Mobil
191 N EL CAMINO REAL STE 101
ENCINITAS, CA 92024
Personal Cell # [protected]

Honestly, Tmobile has THE WORST service ever!. I have been a customer for over 3 years and recently just have been running into problem after the problem. First there was the sidekick outage so i bought a Behold then they said the behold had bad reviews anyway when it wasn't working properly so i bought the Cliq xt. Now i can neither receive calls, texts or access my internet. I feel like they are trying to milk as much money out of me as possible! I have never paid a bill late and have continued to buy their products and yet they refuse to waive my cancellation fee when they have not provided me with adequate service. TMOBILE IS A COMPLETE RIP OFF DON"T WASTE YOUR MONEY!

About 3 monts ago they changed my plan without my authorization then added $30 month for sidekick services. I dont own a sidekick, plus some web feature for another phone for an additional amount. When I inquired Customer service and asked the to provide me with proof that I authorized these changes, they became very hostile. To add insult, they even admited that I never utilized or accessed these services, but would not refund/credit me the money. What a greasy group! I have never sued anyone in my life, but gosh, if there is any class action suit in Wisconsin pertaining to this, let me know.

I recently received a new Blackberry from a friend to use with my T-Mobile account. My current cell phone plan only covers 1000 minutes and unlimited texting since I had a texting phone before getting the Blackberry. Mind you, the Blackberry is a smartphone that requires internet services to adequately work properly. When I called T-Mobile to add the internet/data plan to my account, I was told I would be charged for the current month and for the following month in advance when I'm a month-to-month customer. I asked the representative how did she figure that I would be required to pay for a month in advance on a month-to-month contract with them and she told me it was T-Mobile's policy that I pay for services that way when I add a new service to the account. I don't get why a person that pays monthly would have to pay for an extra month up front for a service. Just seems like a scam to me and when I requested to speak to a supervisor in regards to this, the supervisor didn't want to give me any straight answers and even hung up the phone when I said it sounds like "stealing" which it is to me if I'm required to pay an extra month of service and then pay my full bill the following month afterwards. I called back and requested to speak to a supervisor two more times in regards to this issue and was hung up on again. What's the deal with the double charging with T-Mobile.

Okay, I purchased a T Mobile phone back in January 2010. I was satisfied with my phone and my bill @ that time. In April I decided to add another line. I added an internet stick from which I purchased from the T Mobile retail store. Five days later my stick broke as I was taking it out from the side of my laptop. Upon trying to remove the stick from computer the metal piece just stayed in the side of laptop. I called that day to T Mobile to advise them of the problem and to see how we could fix this problem. I was told to contact the store I bought it from. I did so and was told that the store does not take back broke items no matter how long you have it or regardless of how it broke. So, I contacted T Mobile back by phone. I was apologized to by T Mobile and told that there was nothing T Mobile could do. I spoke to several different people and called for several days, I asked what it would take for me to remove the internet service from my bill being it was under a two year contract. The guy I was speaking with told me that I would have to pay a $200 disconnect fee! So, I just gave up. In August, I called back in because my bill was ridiculously high. I had a bill every month for internet service, yet I had no internet access. I called back in in August 5, 2010 and spoke with a lady, luckily they finally removed the service and waved the disconnect fee being they could see that I had not been able to access the internet. I called back again on August 30, 2010 and requested that since T Mobile could see that I had not been able to access the internet for these Months, why not grant me back money that I payed for this service being they had documentation where I called on several occasions in April requesting that they remove this service from my bill. I was told by T Mobile that they could not reimburse my moneys to my account, I should have requested this be removed before. I advised them that I did ask for it to be taken off, however at the time they were very unwilling to do any thing. I was told at that time to have it removed would cost $200 dollars. T Mobile completely gave me the run around, and now that I have payed for several months of internet service that I was unable to use, they are willing to take it off. This is terrible customer care and I am completely dissatisfied!

I changed from T-Mobile to AT&T on July 18th and was still on T-Mobile for an extra 8 days into their billing cycle. They charged me for the whole month. Called customer support and they said they do not pro-rate charges and it's in their legal notice to charge for the whole cycle. That is a blatant rip off, customers do not know about this and I was a loyal customer for years. I do not feel telecommunication companies have a right to charge for services that you are no longer receiving. They are out to get as much money out of consumers as they possibly can.

On July 8, 2010 I paid off this debt Reference # [protected]-13 for the amount of $174.12 for the creditor T-MOBILE WIRELESS. Then I received a letter from another credit agency DRM you had sold the account to them. That check should be sent to them, and the amount they had was $159.12. So I hope you got it strightened out with them that the debt is paid off. I have been in touch with them and my bank and if they do not receive the pay off than that constatutes fraud. Please send me a reciept for the pay off, as I have all the proof on paper that the debt has been paid off. Thank You, Diana Shannon [protected]@hotmail.com

To Whom It May Concern,

I have purchased the My Touch Handset by T-Mobile Wireless Co. In August of 2009 at the price $400.00. Since that time, the device has slowly began to malfunction. As I recall, May 2010 was my first encounter with the defective device. I contacted the customer call center in reference to the issue and my device was replaced but not as a new phone, as a refurbished device. Around five weeks later, I encountered the same issues. The issue was not resolvable via telephone with the customer care center; therefore, a second replacment phone was sent to me but was also refurbished during the month of July. To date (as of August 12, 2010), I have encountered the same issue with the device. All three times, I have complained about the wireless device freezing, telephone powering off and on by itself at different times of the day without any timer directing the device to do so as well as many force closures. I contacted the customer care center again letter then know that this is an on-going issue and seems to be a problem with the type of phone that I have purchased at full retail value of $400.00. I was instrructed by a T-Mobile Representative that I would be taken out of this device and issue a brand new device of the equal value or more. But instead, I was rejected from getting a new device and not even "offered" a replacement of the T-Mobile My Touch but "automatically told" by a T-Mobile Representative that she has put in a request for a replace My Touch without my conscent. I was not offered this because if I had been, I would have asked to escalate the issue to a supervisor or hirer authority. I was also told that there was not anything she could do because of the fact she had already put through for the replacement device and to allow 5 to 7 business days for the delivery. I am "extremely" upset with the service and how I was treated by this representative. I was given the incentive (attitude) as if "O well, we'll just give you another device" but was not concerned with my customer wants and needs in additional to the money that I spent on the device as well as making my bill payments within the time frame alloted to me by T-Mobile with no service interruptions. i believe that itself, me being a wonderful customer, should have been given better treatment then what was offered to me. I am unhappy with the outcome and can not even consider leaving in company because of the charges I will incur for an early cancellation of the T-Mobile contract. What I am asking for is better quality customer service as well as what I am entitled to as a T-Mobile customer. This is the third time that I have had the same issue with the piece of equipment/technology so why is that I am given the same problem again to occur? The new equipment device should have been given to me as I was requesting but instead something that I was not even offered and given the opportunity to accept or deny was processed. IF I was given this opportunity, again, I would have declined and escalated this issue to a superior. Please intervene with this issue with T-Mobile. I have been a customer since 2005 and a very loyal customer at that, but as of right now, I am a dissatisfied customer. Please contact me with an outcome or the next step on how to handle and resolve this issue. My contact information is [protected] and email address is [protected]@gmail.com. Thanking you in advance for your time in reviewing my complaints and my concerns. If you can respond within a reasonable amount of time because my device is not functioning properly, I may be without a phone soon. Thanking you again.

Mrs. Michele Y. Barbee

I have had nothing but the worst experience with Tmobile and Asurion.

In March of 2010 I upgraded to a family plan to add my fiancee. He started a new job where he needed to know the roads so we decided to get him the Tmobile Tap which has a navigation system, we were excited he could have a nice phone plus has nav. for his new job. My fiancee wanted to transfer photos from his old phone to his new Tmobile Tap phone but the only way we figured he could transfer them was by sending them to me with his old phone and then once i had recieved all of them he was going to put the sim card back in the other phone and i was gonna send the pictures to him so he could save them and have them on his tmobile tap. We were at the food court of the mall while we were doing this and he was still sending pics to me ( it was taking awhile), we decided to go home and do it since it was gonna be a long process once we reached to the car he noticed he had forgotten the phone on the table where we were eating. We went back talked to security and the information desk and all we could do was leave our number and wait for someone to turn it in. We called a couple times hoping the tmobile tap would be turned in. I called tmobile after awhile and asked if we could have it replaced tmobile said ofcourse! since we had insurance on it, it was going to be fine. I never knew we had to go through another company to get this claim started. I called in about a month after this happened and Asurions system was down so they told me to call back tomorrow since they couldn't view any information and they really couldn't do anything about it at the moment. My fiancee and I havevery busy schedules - he was doing well with his job so he wasn't needing the phone right away. This month(July of 2010) he realized that he needed the phone and besides we were paying for the insurance. So I filled the claim online then at the end it said claim could not be completed. I was very confused as to why and decided to call it in. I talked to a rep. and at first were very nice at the end they assumed I still had the phone and was just trying to get a new one! WHAT IN THE WORLD! I can't believe this I explained what happened and the rep said i had 30 days to file and that i knew it. I never recieved any policy papers. When I purchased the phone I put insurance on it for a reason - my fiancee's job is labor and i knew a touch phone could be damaged what if he dropped it! I also asked for a supervisor and she did not give me any answers to any of my wuestions just kept repeating that they could not replace it! I DON'T UNDERSTAND WHY, I AM STILL PAYING FOR THE INSURANCE. MY FIANCEE HAS NO CHOICE BUT SO USE HIS OLD PHONE! I have a reference number which is [protected] the supervisor's name is Kahmisha. She truely did not know how to answer my questions. I am just like everyone else who unfortunately gets stepped on by these companies! Like who can we talk to to get this resolved do i freaking have to sue them because at this point I will not only sue them becuase I am mad but becuase tmobile gave me false information and i never recieved any policy ALSO! beucase it is unfair to all of us who support these companies by getting services from them. We are the reason why they are so big! why do they have to step on us like bugs and give us false information. I also have flex pay, the first time i went in and got it was beucase i did not have any credit and the tmobile rep. told me it was only a one year contact which i was excited about not that i call in they tell me it is a two year and they do apologize for the FALSE! information but it's two years! SO I JUST LIKE EVERYONE ELSE FALSE FOR THIS WRONG/FAKE INFORMATION! That is so wrong! Honestly, I trust them enough to believe in there word if they start with this what else are they gonna trick us with? I am not going to rest until this is solved because it is unfair and i am sure I am not the only one that has this occured to them. No matter what i say to asurion and tmobile they really dont care because really I am a little person with no voice and they are the big companies! well i dont care this is so stupid that i have to do all this in order to get my issue fix. No matter what Everyone thinks NO ONE SHOULD EVER GET TMOBILE OR GET ASSURED BY ASURION. Most of my friends and clients usually go for tmobile becuase it's CHEAP. However, i will no longer talk good things about tmobile with them i will let them know to go with another company as they are the worst company ever, from assuming the worst from my issue to giving me false information!

I purchased a to go phone from t mobile. I told the rep I wanted a phone to put in my car for emergencies. I would not use the phone for anything else. They told me and it also says on the refill card that after you spend $100 your minutes will not expire for a year. I have spent over $100 but when I activated my cards I noticed it keeps saying my minutes would expire in a month! I called the company after way tooooooo much time on the phone I was told someone changed my pin and the type of account. I told them that it was not possible! I live alone and no one has access to the phone or the info. They pretty much told me I was a liar and the only way to get access to the account would be to physically come to one of their stores and show them my ID. So I went in showed them my id but of course the store I went to could not help with any other matters. I went home called them again they insist their is nothing they can do because the account had been changed. I asked for a supervisor...they said they dont have any...Jesus said if I didnt calm down he would disconect me...this was after one other person put me on hold and threw me back into the phone pool. So you go from a rep on the phone directly to the president robert dotson via email. I sent an email gave them the info and still have not heard from them! This is all over a $10 refill card...they continue to call me a liar. I am so tired of companies ripping people off for small amounts because they know time is more valuable and people dont have the time to fight them. I believe it is one of the companies underhanded stratigies to not only cheat consumers but to force them into the store so they can try and talk them into other products. Shame on T Moble and the ### sucking people that work there!

I have had three T-Mobile phones since 2003 and have never received satisfactory service. However, over the past six months, continual problems with not being able to make or receive calls as well as having calls that do connect dropped have made it impossible for me to communicate with prospective employers, friends, and family members.

Despite dozens of calls made to T-Mobile requesting assistance, your employees have refused to address these problems adequately. I want to be released from my contract at no charge and I want a refund for the past six months of unreliable and inadequate service.

At the end of June, I began having problems with my phone and contacted T-Mobile by e-mail (since I couldn’t make calls). At the time I wrote: “will not call or receive calls. Dialed calls are dropped before connecting, prompting a "retry" selection. Incoming calls go directly to voicemail. I was able to use a different phone of the same brand and model (Motorola V66) at the time that mine [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting) was not working. The first event was resolved by your Technical Support. He had me change my Network Setup to Manual and then the phone worked. I tried the same thing on Wednesday, with no results. Although the phone did say it was registered on T-Mobile, I still could not call. At 8 p.m., I looked at my phone and the T-Mobile logo was gone so I powered off/on and then was able to make calls.”

This type of event continued for weeks. I never knew when I would have service, or for how long. Some days, I couldn’t receive or make calls for hours at a time, and I have no idea how many important calls I missed. When I called customer support, sometimes I was told that T-Mobile was having network problems in my area and service would be restored. Usually they told me to power-cycle the phone and it would be fine. Finally, when I threatened to cancel service, a T-Mobile representative offered to replace my phones for free. Only then was I told that T-Mobile had upgraded its voicemail system and it was no longer compatible with the Motorola V66 I had purchased when I signed up for service a few months earlier. The representative said T-Mobile knew of many problems with this phone and the upgrade and suggested that replacing the phone would solve the problem. I wanted to know why no one had let me know this and offered to replace my phones weeks earlier, but never received a satisfactory answer.

I can’t begin to count the number of hours I spent on the phone with T-Mobile customer support and technical support. Each time I called, I had to repeat my problems to at least two different people, who asked the same questions, and tried the same things. The time I threatened to cancel, I was on the phone for over an hour repeating my problems over and over. One of the last times I called technical support, I was transferred and waited on hold for 45 minutes before hanging up.

Currently, I cannot receive calls from certain business numbers in two different cities. T-Mobile service personnel claim that their network is fine so it’s not their problem. The only recourse offered to me is to have the businesses call their providers. These are businesses that make and receive hundreds of calls every day without a problem. They are not concerned about my phone trouble. When I said I wanted to cancel my T-Mobile service, I was told there would be a $200 per line charge (and I have three lines). Even though I can’t receive calls and T-Mobile has offered no options for addressing the problem, the company refuses to waive the charges.

I brought up the numerous problems I’ve had with T-Mobile to illustrate the poor service history I have experienced. When the T-Mobile rep reviewed my records to see how many problems I’ve had in the past six month, he claimed he only saw two calls in his log—not the dozens I’ve made. One was the call in which I threatened to cancel service and was offered new phones. The other call was a billing question. He claimed that none of the technical support calls appeared in the log.

I have been looking for a job these past six months and it is vital that I have reliable service and be able to receive calls from everyone at all times. I don’t know how many opportunities I missed, and how much money T-Mobile has cost me. I know that I continued to pay for my service, even when it was totally unreliable and unusable for hours and days at a time. T-Mobile offered me some “bonus” minutes, which I couldn’t use because I didn’t have reliable service.

Despite the fact that I cannot receive calls, T-Mobile refuses to do anything to solve the problem--and will not even allow me to seek service from a reliable provider. Therefore, I am filing complaints with the Federal Communications Commission, the Oregon Attorney General’s Office of Consumer Fraud, the Better Business Bureau, and as many online complaint/advocacy groups that I can find. I insist I be released from my contract at no charge and I want a refund for the past six months of unreliable and inadequate service.

Just checked my bank account online which I do several times a month, I found a charge for $55.13 for vesta/t-mobile that shows to be pos (Point of sale/online?) which I did not authorize. I have five phones with verizon and have had verizon for 12 years for my mobile service. I have noticed several other issues with other people having problems with vesta for unauthorized charges.

In most of the other cases i've read, vesta had access to their credit/debit card numbers or their checking account/routing numbers from an actual paper check.

I have been with verizon for 12 years. I do not have a t-mobile prepaid phone. I do not have a prepaid phone from any wireless carrier. I make my payments direct to verizon wireless through my financial institution's 'billpay" system. At no time, in any way, did I or anyone in my household purchase a prepaid phone or timecard from any establishment, t-mobile or otherwise.

How the hell did vesta get my debit card number? I am on the phone with them now trying to sort this out. Regardless of the outcome my credit union will investigate and get my money back. I will also forward this information to the attorneys general of both texas (My state) and oregon (Where the charge initiated). The texas ag loves going after big companies engaging in fraud. This could be fun to see the eventual outcome.

I have been with t-mobile for three and a half years. In spring 2008 i purchased an air card. After my computer broke down in Feb. 2009, I purchased another and the internet wouldn't work in it. T-mobile never disclosed the cards weren't universal, never ask which model of computer I had, and told me the cards were out of date. They couldn't offer me a trade for another card. They did charge me for a early termination fee. In Dec 2008, I continued my contract and purchased another phone for 2 years. I added insurance and ask what the deductible was. The salesman said $50. I said OK. Presently my phone is broke and their insurance carrier says the deductible is $9o. I'm wondering if t- mobile is in the communications business or just into ripping people off.

I bought my HTC "mytouch" phone from T-mobile in October 2009. I started having problems with the screen rotating properly (from the vertical view to the horizontal view). I called T-mobile's customer service to find out what my options were. I told them I suspected it was a software or operating system (android) problem but the representative said my phone was still under warranty I could get a replacement sent out to m, 2nd day air mail via UPS and a prepaid box to mail back my defective phone. She asked what color the sticker behind my battery was and I told er it was "white". She claimed that was good and meant handset had not suffered from any water damage and that meant it was still covered. Then she read me the disclaimer stating that when my phone was returned and inspected I would be assessed a fee if they found any physical damage such as a "cracked screen or water damage". Wrll, I knew my screen wasn't cracked and she just said I didn't have water damage so I thought I was getting great customer service. I got my new phone the very next business day but found it had the same problem my first one had. I then concluded it was a software problem and I would call and ask T-mobile about it when I had time to.

Low and behold a week later I got a letter thanking me for participating in their warranty program but I was being assessed a $100 fee because they found internal water damage. I called and explained my new phone still had the same problem so if they wanted to charge me $100 for water damage that if it even existsed, didn't effect my old handset, I would just assume have them mail me back the old phone. It worked just as good as the new one did.

After pending over 2 hours on the phone they said they couldn't mail me my old phone, they couldn't provide proof my old phone was damaged and they couldn't do anything about the $100 charge except break it up into payments for me. I have been a customer of theirs since they were voice stream and this is really how they treat their customers. I am beyond upset and feel like I'm an undervalued customer.

So my family and I have been with t-mobile for a very long time. Their company was the one we started off with and have never switched. Over the last 3 years we have been having quite a bit of trouble with everything about t-mobile. Also I have had to replace my cell phone 9 times all within 6 to 9 months of eachother. I started with a small old flip phone with a white faceplate and the screen stopped working, then i went to a slider phone and the screen also stopped working, and every other phone I had since then has had the exact same problems. Every single time the screen ends up shutting completely off and then I have to go and replace it. I cant even begin to think of how much money I have spent going to pawn shops and buying off other people because, when I would go to a store I would get no help and end up walking away worked up and annoyed. The customer service in the 3 different stores I have been to has been equally dissapointing and unhelpful. So a word to the wise, do not get t-mobile for your service provider. You will end up being dissappointed, angry, and phoneless within 6 months of your signing up for it.