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For those who are planing to visit the bahama, please be aware of those people which works for vacation club such as travel smart vip vacation club in freeport bahama. They will invite you to come and see what they have to offer you, so you can fall into their trap of purchasing a vacation package, they will try to explain in detail what they have for you. But if you fall into it, the chances are that no one will call you or help you to arrange the vacation that you want.. Also please don't let them hook you on this trap, especially if thy bring into the picture their manager by the name of mr. Andrew styles the so called member services manager, this guy is very rude to people who already bought into these packages, and he or his staff will not help out in anyway what so ever, they lied from the minute you signed that contract. We have send them so many emails, and faxes that we had to have our attorney involved. Please people be careful when vacationing freeport bahamas.
The complaint has been investigated and resolved to the customer's satisfaction.
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CONTACT TO YOUR BANK IMMIDIATELY AND OPEN THE DISPUTE.Send to travel smart email with cancelation of contract and with note, that you do not authorize any future payments.Do the claim of fraud to government security commissions of Canada, go to public at cbc news.
Do not wait, act immidiately
We are both seniors from canada and we too fell into their trap. We spent 10, 000 dollars on this membership and are trying to cancel but no one seems to respond to our numerous emails. We were at the Memories of Grand Bahamas and were taken in by their lies. Nothing is true. We can book on line for less - found this out once we came home. Please if anyone who knows how to get our money back please post it as we cannot afford a lawyer. Thanks
Hi, I have the same experience. I tried to reach somebody responsible for a month. NO relevant answers only nonsense they will fulfill all my dreams... Do you know any link to anybody responsible for cancelation of the agreement? thank you Ivan, Norway
We, too, fell victim. We cant get anyone to resolve our issues. Very frustrating.A huge mistake.
Hi Pam, if you could reach out to us directly we're more than happy to help.