Turkish Airlines review: Flight cancellation, and discrimination for offering service to different passengers according to their nationality

I am writing to request that you compensate me in the amount of 600 euro for damage to checked baggage, in accordance with Article 17(2) of the Montreal Convention , and also for flight cancellation for 2.5 days.

On 06/09/2023, my mother flew from Frankfurt to Istanbul on flights 1592. She checked in 2 pieces of baggage. Upon arrival at Istanbul, she realized that her flight to Isfahan ,Iran had been canceled. She was in a wheelchair and she has diabetes and heart disease but despite this fact, they did not provide her with food for the next night and tomorrow morning. They told her she should pay for food. As she did not foresee the cancellation, she did not have enough money with her for expenses.

The day after cancelation (07/09/2023),they took a group of Europeans for a tour in Istanbul ,and told her they will take her and 6 other Iranian passengers tomorrow but it did not happen.

On 08/09/2023, Nobody came to bring a wheelchair for transferring to the airplane ,despite my several calls to Turkish Airline, the day before flight and the same day, and I have been told that there is not such an option available!

I request that compensate me for this event for amount of 600 euro and 1000 euro for damaged baggages and discrimination for providing the same facilities and service as other passengers (delay of more than 2 days, not providing with food, tour around Istanbul, and hotel ,just they just kept her in airport till one day before flight and only after leaving European passengers ,they provide her and other Iranian passengers with a room in hotel), within 30 calendar days, in accordance with Article 17(2) of the Montreal Convention.

Sincerely yours,

Dr. Fereshteh Kargar Bafrani

Montreal, Canada

2024/03/04

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